The Opportunity:

The Manager, People Experience is a senior people partner role covering our North American employee population. You'll own the full HR operations mandate across the US and Canada - employment compliance, benefits administration, payroll, and EOR relationship management - while also serving as a trusted partner to business leaders on workforce planning, talent, and organizational design.

This is a hands-on, high-ownership role. You'll manage one People & Culture Advisor in São Paulo and will be expected to bring deep knowledge of US and Canadian employment law, benefits architecture, EOR partnerships, and HRIS platforms - particularly TriNet and SAP SuccessFactors - to support a complex, global, and fast-moving organization.

It's a role for someone who can think strategically, execute pragmatically, and build trusted relationships with leaders and employees alike - leading with empathy, clarity, and accountability.

Location: Los Angeles, CA

What You'll Be Doing:

• Compliance, Benefits & HR Operations
  
  • Administer and manage US employee benefits programs - medical, dental, vision, life, disability - including annual open enrollment, carrier relationships, and ongoing employee support.
  • Manage 401(k) plan administration, including contributions, compliance testing, employee communications, and coordination with the plan provider.
  • Serve as the primary owner of the TriNet PEO relationship, managing the platform day-to-day, resolving employee queries, and ensuring data accuracy across payroll, benefits, and compliance modules.
  • Own the EOR relationship for Canadian employees - serving as the internal point of contact, managing day-to-day HR queries, and ensuring the EOR provider is meeting compliance, payroll, and benefits obligations under Canadian provincial law.
  • Maintain and administer SAP SuccessFactors for the North American population, including employee records, position management, and compensation data integrity.
  • Provide expert guidance on complex US and Canadian employee relations matters - performance management, grievances, conflict resolution, and formal investigations - in full compliance with federal, state/provincial, and local labor law.
  • Ensure compliance with California-specific requirements, including CFRA, PDL, wage and hour regulations, and required government filings.
  • Maintain and update North America HR policies and the employee handbook, ensuring alignment with global standards and local legal requirements across both markets.
  • Oversee US employment contracts, onboarding and offboarding logistics, and ensure accurate payroll inputs are submitted to TriNet on time.
• Business Partnering & Workforce Planning
  
  • Advise leaders on workforce planning, headcount forecasting, and budget alignment before passing requirements to Talent Acquisition.
  • Lead organizational design initiatives - defining new roles, structuring teams for growth or pivots, and mapping clear internal career pathways.
  • Drive talent management initiatives (performance reviews, promotion cycles, succession planning) within your portfolio, ensuring consistency and fairness.
  • Provide regular people data and insights - turnover trends, engagement levels - to inform proactive leadership decision-making.
• Employee Engagement, Culture & TA Collaboration
  
  • Lead rollout of global engagement surveys within North America and build local action plans based on results.
  • Deliver culture-building programs, team events, and year-end celebrations for the LA office and the broader North American team.
  • Partner with ERGs and global DEI initiatives to ensure inclusive, connected experiences.
  • Collaborate with the Talent Acquisition function, providing North American market context and dotted-line guidance to local recruitment activities where necessary.
  • Coordinate comprehensive onboarding experiences that integrate new hires into culture, team, and role expectations.
• Leadership Coaching & Change Management
  
  • Coach and mentor managers across your portfolio to build confidence, capability, and consistency in their daily people management practices.
  • Guide teams through organizational changes, restructures, or leadership transitions to minimize disruption and maintain morale.
  • Partner with the global P&C team to identify skill gaps and coordinate tailored development or leadership training initiatives.
• Facilities & Workplace Operations
  
  • Liaise with the facility team to ensure the LA workplace is safe, welcoming, well-run, and compliant with local health and safety standards. Support remote/distributed Canadian employees on workplace needs as required.
  • Manage relationships with local suppliers, vendors, and service providers as needed.
• Team Management & P&C Projects
  
  • Directly manage one People & Culture Advisor based in São Paulo, setting clear goals and maintaining high delivery standards aligned with global P&C strategy.
  • Support the Advisor's development and career growth through regular coaching, feedback, and mentoring.
  • Lead or participate in global P&C projects as required, and collaborate with global P&C colleagues to ensure alignment across regions and workstreams.

What You'll Bring:

• 8+ years of HR or People & Culture experience, including at least 2 years in a managerial capacity.
• Deep expertise in US benefits administration - medical, dental, vision, 401(k) - including plan management, open enrollment, and compliance.
• Hands-on experience with TriNet or a comparable PEO platform.
• Experience managing or overseeing an Employer of Record (EOR) relationship, ideally supporting Canadian employees.
• Strong working knowledge of SAP SuccessFactors or comparable HRIS platforms.
• Strong knowledge of California and federal US employment law, with familiarity across Canadian provincial employment standards.
• Experience handling complex employee relations matters with professionalism and discretion.
• Experience supporting workforce planning, organizational design, and talent management initiatives.
• Track record of delivering employee engagement, retention, and culture-focused programs.
• Experience developing managers and supporting leadership teams through people-related initiatives.
• Comfort using people data and reporting to inform decision-making.
• Experience operating in a fast-paced environment.
• Bachelor's or Master's degree in Human Resources, Business, Organizational Psychology, or a related field.
• Strong communication, problem-solving, and relationship management skills.
• Ability to balance operational execution with strategic priorities across multiple stakeholders and time zones.

Additional Information:

• This is a hybrid role based in Los Angeles, California, with an expectation of three days per week in the office.
• This role requires flexibility to work early hours to collaborate with teams and stakeholders in Europe.

Salary Range (U.S.-based role):
The anticipated base salary range for this position is $95,000 - $110,000.

Actual compensation will be determined based on job-related factors such as skills, experience, education, internal equity, and geographic location, where applicable and permitted by law.

Benefits & Other Compensation:
This position is eligible for company-provided benefits, which may include health insurance, paid time off, paid holidays, and retirement-related benefits, subject to plan terms and eligibility requirements.

Department People & Culture Locations Los Angeles, California Remote status Hybrid Employment type Full-time