Restaurant Brands International Inc.

Manager, People Business Partner, PLK, Company Operations

Restaurant Brands International Inc. • $90K — $120K *
Miami, FL 33186In-Person
Business Services
Less than 5 years of experience
1 month ago
Job Overview by Ladders

Qualifications

  • 3+ years HR generalist experience required, including training, recruiting, and employee relations.
  • Flexible with a willingness to take initiative and get tasks done.
  • Strong knowledge of organizational effectiveness and management/leadership practices.
  • Excellent team-building skills and the ability to handle sensitive HR issues with integrity.
  • Adept at thriving in fast-paced environments while maintaining autonomy in work.
  • Experience in partnering with business units to align HR practices with business goals.
  • Ability to collaborate effectively within a team while owning project responsibilities.
  • Knowledge of federal and state employment laws and HR policies.

Responsibilities

  • Conduct weekly meetings with leadership to discuss operational priorities.
  • Manage investigations into complex employee relations issues alongside legal counsel.
  • Maintain compliance with legal requirements in day-to-day employee management.
  • Guide performance management for restaurant leaders, including coaching and disciplinary actions.
  • Facilitate HR change initiatives by partnering with training teams and providing updates.
  • Provide HR policy interpretation and assist in succession planning efforts.
  • Evaluate training programs for effectiveness and align with strategic initiatives.
  • Lead hiring events to attract talent for restaurant operations.

Benefits

  • Comprehensive global paid parental leave program.
  • Free telemedicine services.
  • Mental wellness support for employees.
Full Job Description
Responsibilities:
  • Conducts weekly 1:1 meeting with Company Operations Leadership and participates in weekly District Manager and RGM meetings.
  • Manages the investigation process and helps the leadership and inside counsel to resolve complex employee relations issues.
  • Maintains in-depth knowledge of legal requirements related to legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance (i.e. background checks and I-9 process). Partners with the Legal department as needed/requirement.
  • Provides day-to-day performance management guidance to restaurant management and above-restaurant leaders (e.g., coaching, counseling, career development, disciplinary actions).
  • Facilitate and/or partners with Training on HR change initiatives and continuous improvement projects providing updates and training for restaurant management and team members as required.
  • Provides HR policy guidance and interpretation. Provides guidance and input on business unit restructure and succession planning.
  • Participate in evaluation and monitoring of training programs to ensure success. Follows up with restaurant team to ensure training objectives are met. Partner with other HR leaders to ideate and improve key HR programs. Participate in cross-functional teams in support of strategic initiatives.
  • Leads and organizes hiring events across various outlets to attract and recruit restaurant talent.
  • Supports restaurant teams with use of Applicant Tracking System and assists New Hire Orientations to build and develop talent pipeline.
  • Validates employee achievement and bonus payout calculations on a quarterly and monthly basis
  • Assess risk and proactive training/mitigation with HR audits
  • Report on market KPIs; staffing, turnover, engagement and provide recommendations of trends to market leadership
  • Partner with operations to lead succession planning for General Managers and District Managers
  • Assist team members with questions and be a resource for all HR-related questions and concerns; payroll, benefits, compensation, LOA, team member concerns
  • Partner with District Managers to ensure 100% legal compliance; child labor compliance, new hire compliance, worker's compensation issues, HR posters, and unemployment claim as necessary
  • Regularly visits restaurants to coach, develop, and audit HR systems and processes are being followed
  • Manage and develop Staffing Coordinator. Regular cadence for check-ins and visiting restaurants with them in person to assist with hiring events and training on hiring.

Qualifications and Skills:
  • 3+ years HR generalist experience required (to include training, recruiting, employee relations, compensation and benefits, and HRIS administration)
  • Flexible style and willingness to "roll up your sleeves and get it done".
  • Good knowledge and experience in organization effectiveness, team dynamics, leadership development, management/leadership effectiveness, and facilitation.
  • Excellent team building and influencing skills, communications and unquestioned integrity, and the experience to effectively address sensitive HR issues.
  • Thrive in a fast-paced and flexible environment while also working independently with minimal supervision.
  • Proven experience of organization and business understanding by the demonstration of partnering with the business to understand business priorities, routines and practices.
  • Ability to work collaboratively with others as part of a team while being able to take full ownership for assigned projects.
  • Knowledge of human resources including employee relations issues, plans related to enhancing diversity, performance management policies, as well as basic federal and state employment laws
  • Ability to travel domestically 60%. Primarily in market but potential for travel to corporate offices
  • Ability to manage conflicts, confrontations, and disagreements in a positive manner
  • Experience in analyzing problems, identifying alternative solutions, projecting consequences of proposed actions, and implementing recommendations in support of goals
  • Payroll troubleshooting
  • Bachelor's degree in human resources or related field (preferred)
  • 2 to 4 years previous experience in Quick Service Industry experience a plus but not required

Essential Duties:
  • Partners across HR functions to deliver integrated solutions to management and employees
  • Prepares employee communications regarding compensation, benefits, and company HR policies and programs
  • Provides day-to-day performance management guidance to managers (coaching, career development, etc.)
  • Serves as a consultant to management on HR-related issues responding to and assessing HR-related needs (recruitment, talent management, organizational design, etc.)
  • Manages and resolves basic employee relations issues


Benefits at all of our global offices are focused on physical, mental and financial wellness. We offer unique and progressive benefits, including a comprehensive global paid parental leave program that supports employees as they expand their families, free telemedicine and mental wellness support.

About Restaurant Brands International Inc.

Restaurant Brands International Inc. (RBI) is a Canadian multinational fast food holding company. RBI was formed in 2014 as a result of a merger between American fast food restaurant chain Burger King and Canadian coffee shop and restaurant chain Tim Hortons, and expanded in 2017 with the acquisition of American fast food chain Popeyes Louisiana Kitchen. RBI is one of the world's largest fast food restaurant companies with over 27,000 locations in more than 100 countries. The company's brands include Burger King, Tim Hortons, and Popeyes. RBI is headquartered in Oakville, Ontario, Canada.
Learn more about Restaurant Brands International Inc.
Size
5,700 employees
Market Cap
$19.8 billion
Industry
Food & Beverages
5 Year Trend
+6.7%
NASDAQ
QSR
* Ladders Estimates

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