Job DescriptionRole Summary
At CHEP (a Brambles company), we are committed to building a culture where Zero Harm, operational excellence, and people-first leadership go hand in hand.
We are seeking a seasoned HR Business Partner (HRBP) to support our Service Center Operations across the US, with deep expertise in Employee Relations (ER) and a strong commitment to Safety and Risk Management.
This role partners closely with frontline and regional leaders to create a safe, compliant, and high-performing work environment across a distributed network of service centers. The HRBP will serve as a trusted advisor on complex ER matters, while also reinforcing our Zero Harm culture and driving consistent people practices across sites.
Key Responsibilities May Include:- Partner with business leaders and HRBPs to implement people and organizational solutions that drive business performance and employee engagement.
- Serve as the first point of contact for employees on HR-related queries, collaborating with the HR Operations team for seamless service delivery.
- Build and maintain relationships with leaders, providing coaching and influencing on key people-related matters to enhance team performance and development.
- Support leaders in the development of their teams, focusing on capability enhancement, engagement, and succession planning.
- Oversee the employee lifecycle, from talent acquisition through to retirement, ensuring adherence to processes and procedures in collaboration with the broader HR team.
- Provide guidance on organizational design and workforce planning, supporting talent management, succession planning, and workforce modelling efforts.
- Proactively manage and resolve employee relations issues, conducting investigations and ensuring a fair and compliant resolution process
**Candidates located in the Eastern Time Zone or on the U.S. East Coast are strongly preferred.**
🔧What You'll Do:Employee Relations & Risk Management- Lead complex employee relations matters, including investigations, disciplinary actions, and terminations, ensuring fairness, consistency, and compliance
- Act as a trusted advisor to Service Center leadership on high-risk ER and workforce issues
- Identify ER trends and partner with operations to proactively mitigate risk and improve workforce stability
- Ensure adherence to Brambles Code of Conduct, policies, and employment law requirements
Safety & Culture (Zero Harm)- Champion CHEP's Zero Harm safety culture, ensuring alignment between people practices and safe behaviors
- Partner with Operations and Safety leaders to:
- Reinforce safety accountability at all leadership levels
- Support incident reviews where people factors are involved
- Embed safety into performance management, onboarding, and leadership routines
- Promote a culture of psychological safety, respect, and inclusion across frontline teams
Business Partnership- Partner with Service Center leaders to align people strategies with operational performance (productivity, retention, engagement)
- Coach leaders on:
- Performance management
- Workforce planning in shift-based environments
- Leadership effectiveness and team engagement
- Support organizational changes and transformation initiatives in assigned region or area
Workforce & Engagement- Drive initiatives to improve employee engagement, retention, and culture in frontline environments
- Support high-volume, hourly workforce strategies, ensuring a strong employee experience across sites
- Partner with leaders to build inclusive, high-performing teams
Compliance & Governance- Ensure consistent application of HR policies and practices in assigned region or area across all Service Centers
- Partner with Legal and HR Centers of Excellence to manage labor risk and regulatory compliance
- Maintain strong governance and documentation standards for ER matters
HR Program Execution- Support execution of enterprise HR processes including:
- Performance and talent cycles
- Workforce planning
- Compensation and rewards programs
- Partner cross-functionally with Talent Acquisition, Learning, Safety, and Rewards teams
🎯What You BringExperience- 7+ years of progressive HR experience, with deep specialization in Employee Relations
- Demonstrated experience supporting multi-site, operational, manufacturing, or service center environments
- Strong track record managing complex, high-risk ER cases and investigations
- Experience partnering with operations in safety-critical environments preferred
Capabilities- Deep understanding of employment law, ER best practices, and compliance frameworks
- Strong coaching and influencing skills with frontline and senior leaders
- Ability to operate independently in a geographically dispersed, fast-paced environment
- Data-driven mindset; ability to identify trends and translate into actionable insights
- High resilience, sound judgment, and ability to navigate ambiguity
Education & Certifications- Bachelor's degree in HR, Business, or related field required
- HR certification (PHR, SPHR, SHRM-CP/SCP) preferred
Additional Requirements- Travel: Up to 50% across the Service Center network
- Location: Eastern Time Zone preferred
- Work Model: Hybrid-combination of remote work and on-site presence
Success Profile- Safety-first leader who actively promotes Zero Harm
- Trusted ER expert who balances fairness, empathy, and business outcomes
- Strong operator presence-comfortable being on-site with frontline teams
- Proactive in identifying risk and driving sustainable solutions
- Builds credibility quickly with leaders and employees alike
💎What We Offer:- Competitive salary + Annual Bonus Plan
- Benefits Day 1!
- 401K with company match
- FREE company-paid vision, short-term disability, and life insurance
- Tuition reimbursement, parental leave, childcare assistance, profit sharing, and MORE!
Remote TypeHybrid Remote
Skills to succeed in the roleAdaptability, Empathy, Employee Experience, Experimentation, Human Resource Case Management, Leadership Training and Development, Organizational Change Management, Organizational Development (OD), Performance Management (PM), Relationship Building, Succession Planning, Taking Ownership, Teamwork, Understand Customers, Work Performance
