Manager, Peer Programs3i is hiring a Manager, Peer Programs to build out our Groups product line from the ground up. Reporting to the SVP of Network, you'll design and operationalize the infrastructure behind how members are matched, trained, and supported in small peer groups - one of the most high-trust, high-touch experiences we offer. This is a new product line: the shape of the offering is still taking form, and you'll build the system that makes it repeatable and scalable without losing what makes it feel personal.
Who you are:A systems and process builder with real operational rigor, who knows how to build a customer feedback loop and use it. You take a loosely-defined mandate and turn it into infrastructure - workflows, cadences, and checkpoints that hold up at scale. You build processes that feel simple and intuitive, with the customer experience at the core: not process for its own sake, but a machine that accounts for personal preference and delivers something standardized that still feels special.
ResponsibilitiesBuild the infrastructure for Groups end to end.- Own how members join a group: define the sign-up process, the questions we ask, and how we pair people.
- Recruit, train, and support member leads - build the materials and process that set them up to run a group well.
- Define group cadence and structure: how often groups meet, what a session looks like, what's expected of members and leads, and the communication flows required to ensure its run seamlessly
- Build this so it holds up at 20 members and still works at 200.
Operate, scale, and measure impact.- Build the feedback loops and checkpoints that tell you whether a group is working - for members, for leads, and for 3i.
- Own the calendar and the operational cadence: recruiting cycles, group assembly, scheduling, communications.
- Track what's working and iterate on the process, not just the individual group.
Manage key relationships.- Build trust with members and member leads so you understand what's working and what isn't.
- Work cross-functionally with the SVP of Network and other teams as this product line takes shape.
About you- 0-1 building: Thrives in fast-paced, ambiguous environments and operates autonomously. Can take a vague idea or vision and turn it into a real system and structure.
- Background: ~4-6 years, ideally in consulting or a strategy/operations role at an early-stage or high-growth startup, where you built or scaled a process rather than just executed one already in place. Exposure to membership orgs, cohort-based platforms, or member-facing products is a plus.
- Systems and process: You've built a process before - not just run one someone else designed. You think in workflows, checkpoints, and repeatability.
- Customer feedback: You've built a structured way to capture and act on user or member feedback, not just collect it.
- Operational rigor: Highly organized and detail-oriented. You think through the full chain - from the question we ask at sign-up to the logistics of running a group - and you don't let things fall through the cracks.
What We Offer- Compensation Range: $115,000-130,000 + Bonus
- In Office Culture: NYC HQ 5 days a week
- Benefits: Health/Dental/Vision
