JOB SUMMARY:The Manager, Payer Strategy & Success will be responsible to ensure customers achieve their Risk Adjustment and Quality Improvement objectives while using Virtix Health's products and services. As a member of the Payer Strategy & Success Management team, the Manager role will closely partner with Virtix Health's clients to drive adoption and outcomes leading to renewals, expansion and advocacy across your assigned portfolio.
This is a remote position.
ESSENTIAL DUTIES AND RESPONSIBILITIES: Note: The essential duties and responsibilities below are intended to describe the general duties and responsibilities of this position and are not intended to be an exhaustive statement of duties. This position may perform all or most of the primary duties listed below. Specific tasks, responsibilities or competencies may be documented in the Team Member's performance objectives as outlined by the Team Member's immediate Leadership Team Member.
This is a remote position.
US based; Permanent Work Status Req'd
Sadly, we are on high alert for scams, imposters and application fraud.We employ comprehensive screening and verification methods. Any attempt at application fraud or misrepresentation will be identified and lead to immediate removal from consideration.Duties and Responsibilities- Execute a comprehensive strategic account plan showing current state, target future state with timeline and an underlying plan to drive adoption and outcomes leading to renewals, expansion and advocacy for each customer;
- Prepare and lead regular, recurring meetings, to include quarterly business and executive business reviews, demonstrating an understanding of the customer's goals and effectively communicating the value delivered from Virtix Health's products and services;
- Execute adoption plans to increase utilization and engagement of Virtix Health's products and services;
- Proactively identify risks to the customer achieving their stated goals and demonstrate influence in driving outcomes, both internally and externally;
- Successfully manage renewal and growth opportunities with each customer, and identify expansion opportunities;
- Build and foster senior-level relationships with the customer's leadership and decision makers to solidify our partnership and commitment to the customer business;
- Partner with customer stakeholders to understand their goals, provide guidance and recommendations to help them achieve desired outcomes;
- Successfully identify and drive expansion opportunities with assigned customers across Virtix Health's complete portfolio of products and solutions;
- Develop and maintain in-depth product knowledge and expertise regarding all Virtix Health's products, services, and delivery processes, with emphasis on risk adjustment and clinical quality offerings used by Virtix Health's customers;
- Maintain compliance with Virtix Health's policies, procedures and mission statement;
- Adhere to all confidentiality and HIPAA requirements as outlined within Virtix Health's Operating Policies and Procedures in all ways and at all times with respect to any aspect of the data handled or services rendered in the undertaking of the position; and
- Fulfill those responsibilities and/or duties that may be reasonably provided by Virtix Health for the purpose of achieving operational and financial success of the Company.
- This position is highly collaborative on video using MS Teams
Job Requirements- Minimum of 5 years of overall experience, 3 years of customer relationship/account management experience, preferably in healthcare industry;
- Ability to communicate with clients effectively regarding all aspects of product, service delivery, and related information;
- Demonstrated experience of successfully managing customers, to include renewal and service expansion opportunities;
- Aptitude to understand healthcare industry and IT solutions based on analytics;
- Problem solving skills and strong communication and interpersonal skills;
- A high level of accuracy and attention to detail is required;
- Demonstrated ability to capture, understand, manage, and resolve questions and issues; and the
- Ability to manage expectations, create high levels of satisfaction, and effectively convey client needs to internal stakeholders and functions throughout the company.
Education- Bachelor's degree or equivalent experience in a related field is required.
Physical Demands and Work Environment- Sedentary work (i.e. sitting for long periods of time);
- Subject to inside environmental conditions; and
- Travel for this position will likely be up to 10%.
We Offer:- Quality of life with a remote predictable, full-time schedule
- Competitive Salary commensurate to experience
- Annual Bonus Opportunity
- Medical, Dental, Vision coverage and more
- Long-term disability insurance, and life insurance
- Ample parental leave
- 401K with company match
- Certification and Tuition Reimbursement
- Holidays, paid time off
