Job Summary and ResponsibilitiesAs ourManager of Patient Access, you will lead the strategic and operational optimization of patient access initiatives across our primary and specialty care clinics and virtual service lines. This high-impact role is designed for a visionary leader who can harmonize operational efficiency with a patient-centered approach. You will serve as a key architect in designing standardized scheduling practices, driving governance, and expanding our innovative Virtualist Model to improve clinical throughput and patient outcomes across the Dignity Health Medical Foundation network.
Every day you will leverage business intelligence and data analytics to monitor access capacity, refine scheduling workflows, and balance the needs of new and returning patients to reduce clinician burnout. You will collaborate cross-functionally with Market Leadership, Clinical Operations, Revenue Cycle, and the CommonSpirit Command Center to troubleshoot access barriers, implement best-in-class digital touchpoints, and oversee the performance of our virtual care staff, including MAs, RNs, and APPs.
To be successful in this role, you will possess a versatile background in project management, process improvement, and healthcare operations. You will be an expert at translating complex data into actionable strategies that streamline the patient journey and enhance slot utilization. Your ability to engage physician champions and administrative stakeholders will be critical as you drive systemic improvements, ensure scheduling accuracy, and maintain a culture of excellence in patient service and operational health.
Key Responsibilities Include:
- Operational Optimization:Design and implement comprehensive scheduling policies and standardized workflows to maximize clinic capacity and throughput.
- Data-Driven Decision Making:Utilize business intelligence to identify improvement opportunities, reduce appointment no-shows, and optimize template management.
- Strategic Collaboration:Act as a central point of contact for stakeholders, including clinical leadership and revenue cycle teams, to resolve escalations and foster cross-departmental alignment.
- Patient Journey Innovation:Map and refine the end-to-end patient experience, focusing on reducing wait times and enhancing digital/asynchronous care accessibility.
- Virtual Care Leadership:Drive the design and execution of the Virtualist Model, providing oversight and support for virtual Medical Assistants, Nurses, and Advanced Practice Providers.
- Quality & Risk Management:Conduct regular audits and quality assurance reviews to ensure scheduling integrity, identifying systemic risks and implementing proactive corrective measures.
Job Requirements
Required
Masters Other, in healthcare related field
Masters Other in Business Administration withhealthcare experience, or a combination ofeducation and experience.
Experience working with budgets, creationof action plans, interpersonalcommunication and influencing skills,ability to manage multiple projects andtime, demonstrated ability to execute.
Preferred
7-9 years, Minimum of 8 years of experience inhealthcare administration, with a proventrack record of leadership and processimprovement; equivalent experienceacceptable.
Project Management experience in ahealthcare environment preferred.
Where You99ll Work
