Job DescriptionKey ResponsibilitiesAftermarket Strategy & Growth- Own and execute the growth strategy for parts and service across strapping equipment and related packaging systems
- Drive recurring revenue through spare parts programs, preventative maintenance, and service agreements
- Partner with sales to expand installed base penetration, cross-sell parts, and increase customer share of wallet
- Identify opportunities to standardize and scale offerings across key product lines (tools, heads, dispensers, automation systems)
Parts Business Leadership- Lead all aspects of parts operations including pricing, stocking strategy, and fulfillment
- Optimize inventory using an 80/20 approach-prioritizing high-velocity and critical spare parts for strapping systems and tools
- Improve fill rates, lead times, and inventory turns while managing working capital
- Develop strategic SIOP program to ensure continuity of supply and cost competitiveness
- Establish pricing strategies that protect margin while remaining competitive in the market
- Drive aftermarket kits (PM kits, wear-part kits, rebuild kits) to simplify ordering and increase average order value
Service Operations (Strapping Equipment Focus)- Lead service delivery for field service technicians and in-house repair teams supporting strapping tools and systems
- Ensure rapid response and high first-time fix rates to minimize customer downtime
- Standardize service processes including diagnostics, repair procedures, and reporting
- Develop preventative maintenance programs specific to strapping equipment wear components (seals, cutters, tensioners, motors, etc.)
- Manage service scheduling, technician utilization, and geographic coverage
Customer Experience & Reliability- Position the business as a trusted partner for equipment uptime and reliability
- Support key accounts with proactive maintenance planning and lifecycle management of strapping equipment
- Resolve escalated service and parts issues quickly and effectively
- Provide technical guidance to customers and internal teams on equipment performance and optimization
Financial & Performance Management- Own P&L performance for parts and service operations
- Drive revenue growth, gross margin expansion, and cost control
- Monitor and improve key KPIs:
- Parts revenue & margin
- Service revenue & technician productivity
- Fill rate / backorder levels
- Inventory turns & obsolescence
- Equipment uptime / response time
Leadership & Development- Provide technical and commercial training on strapping systems and components
- Foster a culture of accountability, urgency, and continuous improvement
Process Improvement & Standardization- Implement Lean principles to streamline parts flow and service delivery
- Standardize SKUs, suppliers, and repair processes across locations
- Leverage ERP and service management systems to improve visibility, forecasting, and execution
Qualifications- 5-10+ years of experience in aftermarket parts and service, preferably in packaging equipment, strapping systems, or industrial tools
- Strong understanding of mechanical/electromechanical systems (strapping heads, hand tools, automation components)
- Proven success in growing parts and service revenue streams
- Experience managing inventory, supplier relationships.
- Strong financial acumen with P&L responsibility
- Experience with ERP systems and field service management tools
Key Competencies- Aftermarket growth mindset (recurring revenue focus)
- Technical understanding of packaging/strapping equipment
- Inventory and supply chain optimization (80/20 discipline)
- Customer-centric problem solving
- Operational execution and process discipline
- Team leadership and development
- Strong alignment between sales, service, and supply chain
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SAMOMM
About the Team At Samuel Packaging Systems Group, we are committed to providing our customers with innovative, high quality, cost-effective packaging systems, supplies and solutions. Our technical expertise takes customers' packaging and unitizing requirements from the initial concept to advanced CAD engineering through to fabrication, installation and maintenance. Our comprehensive in-house research and engineering capabilities, modern manufacturing plants and responsive customer service teams provides customers complete packaging and unitizing solutions.
