Job Description
Job Summary: The Manager-PACE (Program for All-inclusive Care for the Elderly) Center at Loma Linda University Health provides direction and coordination of the care team and clinical services provided in all care settings to meet participant's acute and ongoing needs as defined by the plan of care and is responsible for meeting the organizational participant outcome and utilization goals. Ensures the consistency, continuity, and quality of clinical care provided to program participants. Functions in a key operations role and collaborates with the director and medical director in developing, implementing, and maintaining the strategic plan and purpose for the PACE center that is financially viable and congruent with Loma Linda University Health mission, vision, and values. Helps staff relate to the value and beneficial impact of daily service excellence practices. Partners with the multidisciplinary healthcare team to establish innovative approaches to patient access to care, treatment, and education for the provision of whole-person care. Collaborates with leadership to ensure compatibility between service lines and efficient patient centric operations for each. Reinforces excellent customer service as a primary objective in the design of integrated operations. Demonstrates behaviors which support excellence in customer service and satisfaction, patient safety and professionalism. Models expertise in service recovery methodologies and capably resolves issues from dissatisfied customers. Exhibits effective leadership skills that embrace team members that are not direct reports. Guides and motivates clinical and non-clinical personnel in building consensus and facilitating change in a dynamic environment. Furthers a work environment of caring and cooperation among a culturally diverse workforce and participant population served. Performs other duties as needed.
Education and Experience: Bachelor's degree in Nursing or health related field required. Master's degree in healthcare related field preferred. Minimum of three years' experience in a business or clinic setting required. Minimum one year of supervisory experience preferred.
Knowledge and Skills: Knowledge of business practices, finance, state and federal healthcare regulations and accreditation, performance improvement, quality, patient safety, and medical staff structure, and project management required. Knowledge and application of adult learning principles, management techniques, and problem-solving methodologies in a proactive and creative manner. Able read; write, and speak with professional quality; use computer, printer and software programs necessary to the position, e.g., Word, Excel, Outlook, PowerPoint, electronic medical record, electronic event reporting program; relate and communicate positively, effectively and professionally with others; able to inspire and motivate others; be assertive and consistent in following and enforcing policies; work calmly and respond courteously when under pressure; lead, supervise, teach and collaborate; accept direction; think critically; use sound judgment based on factual information and business knowledge; work independently with minimal supervision; meet deadlines; perform basic math and statistical functions; demonstrate expert time management and effectively manage and prioritize fluctuating workload to meet position demands and aggressive deadlines; recall information with accuracy; pay close attention to detail; hear sufficiently for general conversation in person and on the telephone; identify and distinguish various sounds associated with the work place; see adequately to read computer screens, electronic records and written documents necessary to position.
Licensures and Certifications: Active California Registered Nurse (RN) License required. Basic Life Support (BLS) from the American Heart Association required within 90 days of hire.
