Manager, Organizational Change and Communications

DUCA is looking for a Manager, Organizational Change and Communicationsto join our growing team!

Job Purpose & Summary

Reporting to the VP, Change Acceleration & Learning, the Manager, Change Acceleration contributes to the execution and delivery of strategic initiatives and projects within the People & Culture (P&C) portfolio. Leveraging a structured approach to change management, this position will determine and recommend tactics to embed changed behaviours and activities into a new way of working across the organization.

In addition to determining the most effective communications strategy to accelerate the implementation of P&C initiatives, the Manager, Change Acceleration will create and execute the overall communications plan and associated content. Acting as the lead for P&C driven initiatives, this position partners with stakeholders to track, monitor, and report on the progress of P&C initiatives and the activities required to meet and accelerate key deliverables.

Key Accountabilities & Duties

• Consistently demonstrate and embed DUCA's values of "Bringing out the best in others", "Doing what's right even when it's difficult", and "Making what's possible happen" into all change acceleration activities
• Lead change acceleration activities for assigned P&C driven initiatives; track, monitor and report on the progress of deliverables for P&C initiatives and projects; create templates, forms, and other documents required to support P&C initiatives
• Recommend communication strategies and tactics to effectively accelerate the implementation of P&C initiatives; develop overall communication plans including recommendations for appropriate channels and cadence; partner with internal stakeholder to create associated content
• Partner with the Learning team to review materials and provide guidance and advice to ensure change acceleration concepts are applied
• Conduct research, collect and/or consolidate data to provide insightful analysis and recommendations that enable senior level decision making required for detailed business cases and project plans for the P&C team
• Approve applicable documentation related to P&C initiatives prior to roll-out to the broader organization ensuring the best practice change acceleration methodology is applied
• Partner with key stakeholder groups and project teams to ensure ongoing alignment with agreed upon deliverables and outcomes; assess any delays and gain agreement with stakeholders on next steps while balancing project timelines and associated risks
• Synthesize information from employee input sources owned by P&C; Pull out key findings for actioning and recommend measurement impact analysis of P&C owned action items
• Act as the lead for P&C team and other meetings; determine cadence and content as needed; facilitate project meetings or workshops; document minutes capturing risks, actions, issues, and decisions
• Assist with the prioritization of P&C initiatives and projects; work with VP, Change Acceleration & Learning and the Chief People & Culture Officer to support other activities required to accelerate the adoption of the applicable strategic initiatives

Occupational Experience & Education Requirements

• Post-secondary degree in communications, business administration, or related field
• 5-7 years' experience supporting the implementation and acceleration of strategic initiatives
• 3 years' experience working in communications, with preference given to Internal Communications positions
• PMP designation or Agile Certification an asset
• AIM accreditation an asset
• Experience in requirements gathering, assessment, and analysis
• Experience in the financial services industry an asset

Knowledge, Skills & Attributes

• Passion for bringing out the best in others and demonstrating commitment to building a high-performance culture
• Superior writing and editing skills with proven experience developing communications that accelerate change including executive level messages, presentations, and briefing documents
• A dynamic thought leader who is strategic, creative, collaborative, and detail oriented
• Knowledge of HR concepts and practices, including employee engagement and organizational culture, to effectively support the roll out and adoption of P&C initiatives
• Superior organizational skills with the ability to effectively manage stakeholders and multiple priorities in a high-pressure and deadline-driven environment
• Superior relationship building and influencing skills, with an ability to influence employees at all levels, and to partner with P&C leadership on complex, and often time-sensitive, initiatives
• Analytical and problem-solving skills with the ability to proactively and tactfully manage multiple stakeholders and workstreams
• Flexible and adaptable with the ability to work effectively in ambiguous situations
• Proficient in Microsoft Office suite and various communications tools and programs
• Effective project management skills with the ability to manage multiple priorities, projects, and deadlines

Working Conditions

• Normal office environment
• Occasional travel to DUCA branch locations may be required

Department: People & Culture

Primary Location: Corporate Office

Employment Status: Full-time

Hours per Week: 38

Salary: The annual salary range for this position is $80,494 to $100,617. Actual annual base salaries will vary depending on relevant job-related factors such as experience, knowledge, skills, qualifications, and education/training. This position may be eligible for discretionary bonuses.

Number of Existing Vacancies: 1

Our hiring process includes AI screening for keywords and minimum qualifications. Talent Acquisition Partners review all results.

Qualified applicants are encouraged to submit their application. Applications must include a resume.

We thank all applicants but only those considered for an interview will be contacted.