The Manager, Strategic Operations Services is a critical driver of operational excellence and systemwide performance. This role safeguards revenue and strengthens brand consistency by serving as the operational technology owner, ensuring reliability across POS, BOH, and digital platforms and leading rapid resolution of issues that impact sales. The manager enhances cross-brand alignment by standardizing processes, coordinating with shared services and vendors, and ensuring operational standards are executed consistently across all markets.
Leveraging data-driven insights, the role identifies inefficiencies, streamlines processes, and improves productivity throughout the organization. It provides essential leadership for strategic initiatives-project managing scope, timelines, cross-functional coordination, and change adoption to ensure enterprise priorities land successfully in the field. The manager also elevates system capability through clear documentation, training, and communication that support both internal stakeholders and franchisees.
Through disciplined vendor management, continuous risk monitoring, and proactive issue escalation, this role reduces operational friction and strengthens the organization's ability to scale. Ultimately, the Manager, Strategic Operations Services serves as a high impact, cross functional enabler, ensuring operational stability, advancing strategic goals, and supporting long term growth.
Education
Bachelor's Degree in related field Req
Work Experience
• 7+ years of quick-service, full-service, franchise and/or hospitality industry experience Pref
• Experience managing projects Pref
• Experience managing databases and providing analysis of data Pref
Skills and Abilities
• Proficiency in computer skills, i.e. Microsoft Word, PowerPoint, Excel and Outlook
• Excellent writing and communication skills
• Excellent interpersonal skills with a demonstrated ability to be flexible and effectively work with others as a team.
• Ability to take direction and work independently to achieve objectives
• Adept in Technology, Verbal & Written Communication, Organization, Time Management, Strategic Planning, Resourcefulness, Detail-Oriented.
• Knowledge of POS and BOH systems and functionalities
• Strong analytical, problem solving and verbal and written communication skills
• Ability to manage and prioritize multiple assignments.
• Ability to work with diverse individuals to collect the necessary information.
• Ability to identify information, materials, and resources needed to complete a project or assignment.
• Ability to develop detailed and specific procedures and processes outlining the steps to follow in completing department, program and/or project tasks.
• Ability to be flexible in adapting to changes in priorities, assignments, and other interruptions, which may impact pre-established timelines and courses of action for completing projects and assignments.
