GEODIS

Manager Operations Key Accounts - Canada

GEODIS • $80K — $95K *
Dorval, QC H4S 1Y9In-Person
Business Services
5 - 7 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Minimum 5 years of relevant experience or equivalent education/training
  • Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint
  • Demonstrated ability in leading problem resolution and corrective action
  • Experience in establishing and reviewing operational SOPs
  • Skillful in managing customer escalations professionally

Responsibilities

  • Lead and facilitate periodic business review meetings
  • Address customer issues and concerns with a strategic communication plan
  • Set up customer accounts within IT systems for operational visibility
  • Initiate and drive yield improvement processes
  • Conduct in-depth analysis to identify process weaknesses and improvement opportunities
  • Monitor KPIs and implement corrective actions as needed
  • Ensure compliance with customer quality goals and SOP standards
  • Collaborate with product teams to develop cost-efficient solutions

Benefits

  • Access to a virtual recruiter for streamlined application process
  • Opportunity for professional development and training
  • Dynamic work environment fostering growth and innovation
  • Engagement in key strategic meetings with senior management
  • Possibility to lead impactful yield improvement initiatives
Full Job Description
Operations Key Account Manager - CAN (OKAM)

Your role on the team: (job description)

  • Leads and attends periodic business review meetings, creates minutes of the meetings and actions the items to be improved or changed
  • Addresses all customer issues, concerns and requests using a strategic direction which includes a detailed communication strategy that engages Senior Management with assigned customers
  • Sets up Customer within IT systems to ensure operational handling, visibility (track& trace) and reporting together with Customer Implementation
  • Initiates and leads yield improvement process for business below or above target levels
  • Performs in-depth business process and supply chain analysis to identify weak points and opportunities for improvements constantly
  • Monitors Key Performance Indicators, SOP compliance and implements corrective actions where necessary
  • Ensures operations internal & external customer quality goals per Customer Standard Operating Procedure (CSOP)
  • Works with product to build solutions for customers to improve reliability and reduce costs


What you need: (requirements)

  • Minimum 5 years related experience and/or training or an equivalent combination of education and training
  • Must be PC literate and proficient with Microsoft Word, Excel, Outlook and PowerPoint
  • Proven to ability to lead problem resolution and participating in corrective actions to mitigate loss & avoid repeats
  • Track record of establishing operational SOP's and conducting reviews
  • Taking ownership of and professionally overseeing customer escalations is critical


Join our Team!

  • Visit our website at workatGEODIS.com and chat with our virtual recruiter, Sophie, to fast-track your way to an interview.


OR

  • Text DELIVER to 88300 to Apply1


Disclaimer
1. The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
2. Job Duties as documented in this job description are considered Essential Functions.

About GEODIS

GEODIS is a global logistics provider with over 41,000 employees and a presence in over 120 countries. The company offers a range of services including supply chain optimization, freight forwarding, contract logistics, distribution and express delivery. GEODIS serves a variety of industries including automotive, retail, healthcare, and aerospace. The company is committed to sustainability and has implemented several initiatives to reduce its environmental impact.
Learn more about GEODIS
Size
41,000 employees
Industry
Transportation
* Ladders Estimates

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