FedEx

Manager, Operations

FedEx • $75K — $95K *
Charlotte, NC 28269In-Person
Transportation
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Logistics, Industrial Engineering, or related field preferred
  • Military rank of E-6 to E-7 or O-2 to O-3 may be considered in lieu of degree
  • Minimum of 3 years of supervisory experience, preferably in a logistics environment
  • Experience managing WMS, QDM, LMS, P&L, and talent development
  • Green Belt certification preferred

Responsibilities

  • Manage hiring, coaching, and performance management for direct reports
  • Direct operational aspects across multiple shifts
  • Monitor productivity goals daily and ensure compliance
  • Promote the company's culture of teamwork within the facility
  • Review production and inventory reports for accuracy
  • Lead initiatives to improve inventory accuracy and shipping precision
  • Implement process improvement programs using Quality Driven Management methodologies

Benefits

  • 401(k) plan with company match after 1 year
  • Tuition reimbursement program
  • Holiday pay and accrued paid time off
  • Medical, dental, vision, and voluntary benefits available on day one
  • Paid parental leave for both moms and dads
Full Job Description
Shift

Monday - Friday - 1st Shift (Day)
Position Summary

The Operations Manager is responsible for the safe and effective execution of daily operational plans and strategies. This role leads and allocates resources, ensures compliance with key processes, and drives performance across safety, quality, efficiency, and financial KPIs. The Operations Manager is accountable for product safety, quality, and legality while fostering a culture of teamwork and continuous improvement.
Primary Responsibilities
  • Manage at least two full-time exempt direct reports, including hiring, coaching, development, recognition, and performance management.
  • Direct all operational aspects of the facility across multiple shifts.
  • Monitor and evaluate productivity goals daily to ensure targets are met.
  • Promote and reinforce the company's teammate culture throughout the facility.
  • Ensure achievement of production, quality, and safety objectives.
  • Review and validate production and inventory reports for accuracy.
  • Coordinate with the Core Excellence Program and conduct regular audits for compliance.
  • Plan and manage operational budgets, including staffing levels, overtime, and headcount.
  • Lead initiatives to improve inventory accuracy and shipment/loading precision.
  • Implement process improvement programs using Quality Driven Management (QDM) methodologies.
  • Support the General Manager with special projects as needed.
  • Oversee daily activities of 40100 team members, inspiring performance in productivity, safety, quality, and teamwork.
  • Collaborate cross-functionally to drive optimal productivity and inclusive workplace culture.
  • Develop, maintain, and improve performance plans; identify and implement process enhancements.
  • Promote a safe work environment through training and accident preparedness initiatives.
Education and Experience
  • Bachelor's degree in Logistics, Industrial Engineering, or related field preferred.
  • Military rank of E-6 to E-7 or O-2 to O-3 may be considered in lieu of degree.
  • Minimum of 3 years of supervisory experience, preferably in a logistics environment.
  • Experience managing WMS, QDM, LMS, P&L, and talent development.
Skills and Competencies
  • Demonstrated leadership with the ability to lead other leaders.
  • Strong organizational and prioritization skills.
  • Analytical mindset with experience in Six Sigma or quality management methodologies; Green Belt certification preferred.
  • Proven team-building and cross-functional collaboration experience.
  • Budget planning and P&L exposure a plus.
  • Excellent verbal and written communication skills.
Requirements, Perks, and Benefits (US Exempt)
Physical & Cognitive Requirements (With or Without Accommodation)
  • Ability to follow policies and procedures.
  • Ability to read, write, and interpret information.
  • Ability to add, subtract, multiply, and divide.
  • Ability to use hands to finger, handle, or feel.
  • Ability to sit, walk, or stand for the duration of the shift.
  • Must possess visual acuity to perform essential job functions.
  • Ability to conduct physical tasks with a full range of motion throughout the warehouse environment.
  • Ability to lift/carry items up to 50 pounds.
Perks and Benefits at FedEx Supply Chain (FSC)
  • Competitive Pay: Competitive wages depending on your location and experience, paid bi-weekly for both full-time and part-time opportunities.
  • 401(k) plan with company match after 1 year
  • Tuition reimbursement program
  • Holiday pay and accrued paid time off programs offering both Vacation and PTO
  • Medical, dental, vision, and voluntary benefits available on day one
  • Basic life insurance
  • Basic AD&D coverage
  • Supplemental Life and Supplemental AD&D
  • Short-Term and Long-Term Disability coverage for full-time employees after 180 days of service
  • Paid parental leave for both moms and dads
  • Paid bereavement and jury duty

Note: Pay is based on several factors including, but not limited to, market location and may vary depending on job-related knowledge, skills, education/training, and a candidate's work experience.
Job Disclaimer (US)

Please note that this job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. The Company reserves the right to modify duties or assign additional responsibilities as necessary to meet business needs.

About FedEx

FedEx Careers

Join the FedEx team today and be part of a company known globally not just for its reliable shipping and logistics solutions, but for its commitment to innovation, diversity, and professional growth. At FedEx, we believe in nurturing a culture that values every team member's contribution, fostering an environment where everyone can thrive.

Opportunities Await

Whether you're seeking your first job or looking to advance your career, FedEx offers a range of job opportunities across various functions. From operations to marketing, technology to management, FedEx is hiring talented professionals eager to push boundaries and lead in the logistics industry.

Work You'll Do

At FedEx, every position contributes to our success and reputation as a leader in the global market. Join us and help redefine the future of logistics through innovation and technology. Our team members are not just employees; they are innovators and leaders who are crucial to our continued growth and leadership in the industry.

Explore Our Diverse Career Paths

FedEx provides a platform for professional development like no other. With a multitude of career paths and positions, you can find the perfect match for your skills and ambitions. From hands-on operational roles to corporate positions, FedEx empowers you to find your fit and excel.

Internship Programs

Kickstart your career with a FedEx internship. Gain invaluable experience, build your resume, and develop professional skills that will serve you throughout your career. Our internships offer a real-world glimpse into high-level projects and day-to-day operations, guided by leadership committed to your growth and development.

Benefits and Culture

FedEx is dedicated to supporting our team members with comprehensive benefits designed to enhance your life both inside and outside of work. We promote a culture of health, happiness, and engagement, ensuring that every team member has access to career development, diversity training, and leadership programs that pave the way for advancement and personal fulfillment.

Join Our Community

Being part of FedEx means more than just having a job—it means being part of a supportive community. Our commitment to diversity, equity, and inclusion is integral to our business strategy and critical to our success. We encourage networking and collaboration, which are key to fostering innovation and driving growth.

How to Apply

Ready to advance your career at FedEx? Explore our current job openings, submit your resume, and prepare for an interview where you can showcase your unique skills and passion. Our hiring process is designed to identify and engage individuals who are ready to make a difference.

Stay Connected

Keep up to date with the latest from FedEx Careers by joining our talent network. Receive personalized job alerts and insider tips that can help you navigate your career journey with FedEx. Discover the exciting and rewarding opportunities that await at FedEx, where every team member is essential to our success.

Search FedEx Jobs

Find the position that aligns with your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Start your journey with FedEx today and be part of something bigger.

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Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here.

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Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. See what exciting and rewarding opportunities await at FedEx, a company committed to growth, leadership, and innovation.
Learn more about FedEx
Size
228,000 employees
Market Cap
$44.6 billion
Industry
Transportation
Net Income
$2.4 billion
Founded
1973
5 Year Trend
+9.2%
Revenue
$74.7 billion
NASDAQ
FDX
* Ladders Estimates

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