DescriptionThe Operations Manager is responsible for planning, overseeing, and directing operational activities within a defined section and/or multiple clinical disciplines of The Emory Clinic (TEC). This role manages human, financial, and material resources to ensure the delivery of high-quality, cost-effective, and responsive healthcare services.
In partnership with the Clinical Administrator, the Operations Administrator leads initiatives designed to improve operational efficiency, enhance patient satisfaction, and support sustainable healthcare solutions. This role also oversees section business operations, financial systems, patient access standards, and revenue cycle performance.
RESPONSIBILITIESOperational Leadership- Plan, direct, and oversee operational activities for assigned clinic sections and/or multiple clinical disciplines.
- Manage human, financial, and material resources to ensure effective and efficient healthcare service delivery.
- Evaluate section operations to ensure alignment with patient care standards and organizational financial requirements.
- Partner with the Clinical Administrator to implement operational improvements and ensure high levels of patient satisfaction.
- Consult with physicians and physician leaders at each practice site to coordinate the timely resolution of operational issues.
- Serve as a liaison with Emory Healthcare corporate functions and other operating units, including Emory Hospitals, to ensure coordinated service delivery across the system.
Financial Management & Budget Oversight- Develop and manage annual operating and capital budgets for the assigned section.
- Present budget proposals and financial updates to TEC Executive Administration.
- Monitor revenue and expense performance against budget and provide variance analysis to the Clinical Administrator and Division Chief/Medical Director.
- Prepare financial projections and feasibility analyses to support operational planning and ensure compliance with internal audit standards.
- Manage costs and budgets across multiple clinic locations and/or specialties.
- Prepare and distribute financial analyses, reports, and projections for leadership, faculty physicians, and administrative staff.
Revenue Cycle Oversight- Monitor revenue cycle activities including coding, charge submission, charge lag reduction, and charge entry accuracy.
- Ensure compliance with TEC Patient Financial Services standards and policies.
- Oversee physician profit and loss analyses, productivity reporting, and compensation metrics in collaboration with the Section Head.
- Support revenue optimization initiatives and operational improvements that enhance financial performance.
Strategic Planning & Performance Management- Collaborate with section leadership to establish short-term and long-term performance targets and financial goals.
- Develop and implement methods to evaluate the financial and operational impact of programs and initiatives.
- Assist with data analysis, reporting, and presentation of operational and financial findings.
- Support the development and expansion of service lines across the Emory Healthcare continuum.
Staff Leadership & Development- Mentor and support professional growth opportunities for staff members.
- Assess training needs and implement staff development programs.
- Provide orientation and training for faculty and staff on operational processes, billing systems, and medical record documentation.
- Ensure staff compliance with organizational policies and operational standards.
Communication & Collaboration- Communicate financial and operational information effectively to faculty physicians, staff, and TEC leadership.
- Foster collaboration between clinical teams, operational leadership, and administrative departments.
- Support coordination between TEC and Emory Hospital services to enhance care delivery and operational alignment.
Professional Development- Work with leadership to develop a professional development plan.
- Participate in continuing education, professional organizations, and industry activities to maintain knowledge of healthcare management trends and best practices.
MINIMUM QUALIFICATIONSEducationBachelor's degree in Business Administration, Finance, Healthcare Administration, or a related field required.
Master's degree preferred.
Experience- With a Bachelor's degree: Minimum of seven (7) years of healthcare-related experience, preferably in an ambulatory setting.
- With a Master's degree: Minimum of five (5) years of healthcare-related experience, preferably in an ambulatory setting.
Leadership ExperienceMinimum of three (3) years of supervisory or management experience required.
PHYSICAL REQUIREMENTS: 1-10 lbs 0-33% of the work day (occasionally), negligible 34-66% of the workday (frequently), negligible 67-100% of the workday (constantly). Lifting 10 lbs max, carrying of small articles such as dockets, ledgers, files, small tools, occasional standing & walking, frequent sitting, close eye work (computers, typing, reading, writing), Physical demands may vary depending on assigned work area and work tasks.
ENVIRONMENTAL FACTORS: Factors affecting environment conditions may vary depending on the assigned work area and tasks. Environmental exposures include, but are not limited to: Blood-borne pathogen exposure, Bio-hazardous waste. chemicals/gases/fumes/vapors, communicable diseases, electrical shock, floor surfaces, hot/cold temperatures, indoor/outdoor conditions, latex, lighting patient care/handling injuries, radiation, shift work, travel may be required, use of personal protective equipment, including respirators, environmental conditions may vary depending on assigned work area and work tasks.
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