Job Description

The Clinical Operations Manager for Endoscopy and Interventional Spine provides strategic and operational leadership, ensuring the delivery of high quality, efficient, and patient-centered care. This role has direct responsibility, within the Endoscopy and Interventional Spine areas of the Springfield Ambulatory Surgery Center for driving clinical, operational, and financial performance while fostering a culture of safety, collaboration, and continuous improvement. Oversight and direction of departmental coordinators, professional licensed staff, support staff, and auxiliary personnel.

Job Relationships
Reports to the Director of Operations

Principal Responsibilities
• Provide leadership and operational oversight across OR/ARD, Endoscopy, Interventional Spine/Pain or Cath Lab
• Partner with physicians and clinical leaders to advance quality, efficiency, and patient satisfaction, while ensuring strong financial stewardship and alignment with organizational strategic goals.
• Plan, direct, and evaluate departmental operations and workflow performance.
• Provide leadership and oversight of workforce management functions including scheduling, leave management, and payroll.
• Supervise, develop, and support nursing and auxiliary staff through effective leadership and coaching.
• Lead hiring, onboarding, training, performance evaluations, and competency development.
• Maintain compliance with regulatory standards (OSHA, HIPAA, CMS, IDPH, AAAHC) and ensure survey readiness.
• Responsible for quality improvement initiatives, incident reporting, grievance resolution, and enhancing a culture of safety.
• Provide strategic oversight of emergency preparedness and staff readiness, ensuring comprehensive staff education and adherence to patient safety and regulatory standards.
• Drive operational excellence through cross-functional collaboration, continued process improvement, and resource management.
• Manage departmental budgets, support fiscal planning, and evaluate capital and equipment needs.
• Collaborate with internal and external stakeholders to enhance care delivery, patient experience, and service line growth
• Serve as a key liaison between administration, physicians, clinical teams, and external partners.
• Promote patient-centered care, exceptional customer service, and adherence to ethical and confidentiality standards.
• Comply with the Springfield Clinic incident reporting policy and procedures.
• Adhere to all OSHA and Springfield Clinic training & accomplishments as required per policy.
• Provide excellent customer service and adhere to Springfield Clinic's Code of Conduct and Ethics Standards.
• Perform other job duties as assigned.

Education/Experience
• Graduate of an accredited school of nursing.
• Minimum of three (3) years of experience in one or more of the following is strongly preferred:
-Operating Room (OR)
-Post-Anesthesia Care Unit (PACU)
-Critical Care
-Endoscopy or procedural services
-Cardiovascular Care
• Prior leadership or supervisory experience required.

Licenses/Certificates
• Active Registered Nurse (RN) license in the State of Illinois.
• ACLS certification (within 90 days of hire).
• BLS/CPR certification (within 30 days of hire).

Knowledge, Skills and Abilities
• Demonstrated leadership and team management skills.
• Strong communication, problem-solving, and decision-making abilities.
• Ability to manage multiple departments and competing priorities.
• Skilled in collaboration, process improvement, and quality management.
• Ability to remain effective under stress and heavy workloads.
• Physical ability to move throughout clinical areas as needed.

Working Environment
• Combination of administrative (office-based) and clinical environments.
• Requires standing, walking, and active engagement in patient care areas.
• May involve periods of high stress and workload variability

PHI/Privacy Level
• Level 1: Tasks that involve unlimited access to Protected Health Information with the exception of 'Break Glass' level PHI.

HIPAA1