About the teamThe Services Operations team is the architectural backbone of Angi's retail business, engineered to ensure the seamless execution of high-quality installation and assembly services. While our partners provide the products, we build the infrastructure and scalable frameworks that turn those purchases into completed home projects.
Dedicated to delivering "Jobs Done Well", we drive growth through rigorous cross-functional collaboration and data-driven service enhancements. Our team specializes in solving complex operational challenges and engineering efficient solutions that eliminate friction. By constantly optimizing the service lifecycle, we ensure that Angi remains the gold standard for dependable, world-class home services.
While this is a remote position, we are a global company and are looking for applicants located in eastern or central time zones to align with our team's working hours.
What you'll doThe Manager, Operationsserves as a vital bridge between operational data and execution, leveraging strategic frameworks to drive high-priority initiatives for Angi. This role focuses on optimizing two-sided marketplace dynamics for Angi Services' largest demand channel, to ensure we are matching the best professionals to the right homeowners while maximizing revenue and marketplace health.
Working at the intersection of customer care, strategy, and operations, you will analyze service professional and customer behavior to identify levers for efficiency. As a Manager, your goal is to oversee operations for some of Angi's largest Retail partnerships and provide the strategic foresight required to answer not just "what happened?" but "how do we scale?" and "which path drives the most impact?" By converting complex operational challenges into streamlined, data-backed strategies, you will directly enhance the customer experience, accelerate growth, and enhance profits.
- Strategic Initiative Leadership: Design and implement high-impact initiatives and operational enhancements aimed at elevating service quality, efficiency, and customer satisfaction across all retail partnerships.
- Service Innovation & Piloting: Lead the end-to-end development of complex service programs - including multi-provider coordination - while conducting pilot programs to establish optimal pricing structures and delivery timelines.
- Profitable Scaling & Expansion: Oversee the successful launch and national expansion of new service offerings, ensuring a balance between aggressive growth, profitability, and high customer experience standards.
- Process & SOP Optimization: Oversee and develop deep expertise in our portfolio of BPO-led workflows and Standard Operating Procedures (SOPs) and continuously iterate on these frameworks to refine pro-to-job matching and network efficiency.
- Cross-Functional Partnership: Serve as the primary operational lead for Retail Growth Managers, navigating intricate partner challenges and providing the strategic support necessary to resolve ad-hoc business needs.
Who you are- 3+ years of professional background in operations or a comparable fast-paced tech environment
- Robust quantitative aptitude with expert-level Excel skills; SQL proficiency preferred
- Proven track record of synthesizing data from multiple channels to generate strategic business insights
- Superior communication abilities, both written and verbal, alongside PowerPoint expertise
- Strong capabilities in project management and navigating cross-functional stakeholder relationships while balancing competing priorities
- Self-motivated and resourceful professional capable of independent execution
- Meticulous attention to detail and a commitment to rigorous quality assurance
- Competency in utilizing AI tools to optimize and accelerate analytical processes
- Genuine interest in the home services sector, marketplaces, and product-centric organizations
We value diversityWe know that the best ideas come from teams where diverse points of view uncover new solutions to hard problems. We welcome and value individuals who bring diverse life experiences, educational backgrounds, cultures, and work experiences.
Our hiring process may utilize artificial intelligence (AI) tools to assist in candidate screening and assessment. Our AI tools are designed to complement, not replace, human decision-making.
Compensation & Benefits- The salary band for this position ranges from $80,000 - $120,000 commensurate with experience and performance. Compensation may vary based on factors such as cost of living.
- This position will be eligible for a competitive year end performance bonus & equity package.
- Full medical, dental, vision package to fit your needs
- Flexible vacation policy; work hard and take time when you need it
- Pet discount plans & retirement plan with company match (401K)
- The rare opportunity to work with sharp, motivated teammates solving some of the most unique challenges and changing the world
#LI-Remote
