Assurant

Manager, Operations and Services

Assurant • $74K — $124K *
New York, NY 10025In-Person
Finance & Insurance
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Strong background in financial oversight of cash.
  • Bachelor's degree (preferably in Business) or 4 years of insurance operations management experience.
  • Three years management experience.
  • Proficient in Microsoft Office Suite.

Responsibilities

  • Manage multi-tasking and competing deadlines while improving processes.
  • Input on staffing, budgets, and process improvements while meeting performance expectations.
  • Understand and apply HR policies and manage compliance.
  • Implement employee engagement strategies and support team development.
  • Coach and motivate employees in high-pressure environments.
  • Collaborate cross-functionally and influence beyond direct reports.
  • Drive strategic decisions and analyze data for efficiency.

Benefits

  • Remote work flexibility.
  • Opportunities for professional development and coaching.
  • Employee engagement initiatives.
  • Support for compliance and employee relations management.
Full Job Description
The Manager of Operations and Services , organizes, leads, controls, and coordinates the delivery of services in the area of insurance tracking outsourcing. Manages several mortgage clients and units and provides leadership to a large number of associates. The Check Recon unit is responsible for overseeing cash and cash follow-up functions related to disbursement insurance premium and claim payments.

What will be my duties and responsibilities in this job?
  • Multi-tasking, managing competing deadlines, recognizing and offering solutions to process gaps or inefficiencies and driving delivery of expected results.
  • Providing input on staffing, budget analysis, and process improvement initiatives while managing to productivity expectations, Key Performance Indicators, and client contract expectations.
  • Demonstrate a solid understanding of HR policies and regulatory requirements, with the ability to interpret and apply them effectively.
    Manage employee relations matters and compliance protocols, ensuring alignment with organizational standards. Delegates these responsibilities to supervisory personnel as appropriate.
  • Implement and execute employee engagement strategies. Provide coaching and constructive feedback to team members to support team development and operational consistency. Offer guidance and support to direct reports, while independently resolving issues and escalating when appropriate.
  • Coaching, motivating, and engaging employees in high-pressure environments. Proven ability to lead, develop and mentor others to drive department's success.
  • Ability to influence beyond direct reports and collaborate cross-functionally across the organization. Develops and cultivates a strong working relationship with other functional areas within the organization. Understanding their goals and objectives while balancing the priorities of all parties involved in order to meet the business objectives.
  • Strategic alignment, decision-making, problem-solving, and the ability to analyze data to drive efficiency and improvement. Takes corrective action as necessary.

What are the requirements needed for this position?
  • Strong background in financial oversite of cash.
  • Bachelor's degree (preferably in Business) or 4 years or insurance operations management experience
  • Three years management experience
  • Computer knowledge; proficient in Microsoft Office Suite


What other skills/experience would be helpful to have?
  • Experience driving strategic initiatives to completion
  • Experience managing internal and external relationships that may include clients and vendors
  • Strong verbal and written communication, for both internal and external stakeholders, including presentation skills and messaging at the executive and/or client level.
  • Expertise in cash management oversite; preferred knowledge of general ledger and reconciliation functions.
  • Direct Experience in leading other leaders. Experience in managing large numbers of associates.
  • Knowledge of finance, banking, and mortgage.
  • Process Improvement, such as, Lean Certificate, Six Sigma Methodology, etc.


#LI-Remote

ENT627 - Mgr, Operations & Services II

Job Grade
11

Pay Range:
$74,600.00 - $124,700.00

Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.

If there is no posting end date then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis.

For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.

About Assurant

The Warranty Group is the world’s premier provider of extended service plans and related benefits, with operations in 33 countries and 1800 employees. We have $5 billion in assets with almost $2 billion in revenues (2010). Our wholly-owned subsidiary, Virginia Surety Company, Inc., is rated "A-" Excellent by AM Best Company, as is our UK based company, London General Insurance. By providing underwriting, claims administration and marketing expertise, The Warranty Group is a global single-source solution for manufacturers, distributors and retailers of consumer goods including autos, homes, consumer electronics, medical devices, furniture and appliances as well as financial institutions. We partner with our clients to drive revenue through customer acquisition and retention, while providing financial modeling and regulatory services. The Warranty Group is a unit of Onex Corporation (TSX:OCX), one of Canada's largest publicly-held companies with assets of $40 billion, revenues of $35 billion, and 212,000 employees worldwide(2011).

Assurant Careers

Joining Assurant means becoming part of a team that is committed to supporting your career growth and innovation in the insurance sector. As a global provider of risk management solutions, Assurant is where professional aspirations meet opportunities for real impact.

Work You’ll Do

At Assurant, you’ll be part of a culture that cherishes diversity and is grounded in our commitment to helping you thrive. We offer a variety of job opportunities that allow you to bring your whole self to work every day. From entry-level positions to leadership roles, Assurant is keen on hiring top talent to drive our mission forward.

Explore Our Job Opportunities

Whether you're looking for a full-time position or an internship, Assurant provides a platform to enhance your skills and push the boundaries of what's possible. With a focus on innovation and leadership, our team is constantly looking for ways to foster growth and improve our services.

Professional Growth and Development

Assurant is dedicated to your professional development. We provide comprehensive benefits and diversity training that ensure you have the tools needed for success. Our leadership programs are designed to cultivate your skills and help you ascend in your career through a variety of learning and networking opportunities.

Join Our Team

Assurant is not just a company; it's a community. We are committed to building a team that reflects our values of respect and inclusivity. Our hiring process is straightforward and respectful, designed to assess your skills and ensure a good fit for both parties. Prepare your resume, ace the interview, and join a team that’s ready to support you from day one.

Innovation at Assurant

At the heart of Assurant’s operations is a drive for innovation. Our employees are encouraged to think big and work together to solve challenges. This collaborative environment is ideal for those who are solution-driven and eager to make an impact in the industry.

Stay Connected

Discover more about the exciting career opportunities at Assurant by visiting our Jobs and Careers page. Stay up to date with the latest company news, and don’t miss out on the chance to become part of a leading global provider in risk management solutions.

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Learn more about Assurant
Size
15,600 employees
Market Cap
$6.4 billion
Industry
Finance & Insurance
Net Income
$441.8 million
Founded
1892
5 Year Trend
+6.2%
Revenue
$10 billion
NASDAQ
AIZ
* Ladders Estimates

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