Operations ManagerThe Manager of Operations oversees the operations performed within a branch. Specifically, providing leadership, guidance, and coordination of services to ensure the distribution of all medical equipment, supplies and services delivered to a patient's home accurately and on-time. Collaboration with leadership, health systems, hospice partners and key community referral sources to improve patient services. The Manager of Operations may also serve as the site leader in absence of on-site leadership.
Job Duties:- Comply with all current government regulations and professional standards respecting patient care
- Participate in educational and professional programs and/or review professional literature on an ongoing basis to maintain knowledge and competency in current and developing techniques, professional standards, and the HME products and services offered by AdaptHealth
- Oversees timely and efficient execution of all branch operations including Delivery, Warehouse, Logistics and Respiratory staff (with appropriate clinical supervisory support, as required)
- Ensure that the services provided via the branch location are done so in accordance with all federal, state and local laws, rules and regulations, including but not limited to those put forth by: CMS, Department of Health, DOT, FDA, OSHA, and the company's accreditation organization
- Manage logistics team providing daily direction and communication to employees so that orders are routed in a timely, efficient, and knowledgeable manner or exceed productivity and cost per delivery goals
- Ensure cost-effectiveness and delivery timeliness through selected method of delivery regarding delivery management throughout organization
- Responsible for managing inventory and working collaboratively with the department leaders to ensure that all customers receive their goods and services with a timely, efficient, and clinically safe manner
- Control inventory at the branch level. Place purchase orders in accordance with company restocking protocol
- Addresses service concerns, identifies trends and reacts accordingly
- Work with regional and department leadership to resolve concerns and to improve the patient experience
- Responsible for root cause analysis and problem resolution for all operations reviewing trends of customer service failures, determines root cause analysis, and implements appropriate communication / measures for improvements
- Maintain rapport with ordering physicians and referral sources. Inform the physicians and pertinent others of the changes in the patient's condition through visit reports and telephone communication
- Conduct consistent communication with regional and departmental leadership throughout organization to review delivery resources to maintain the organizational goals and metrics for patient care, safety, personnel, and maintenance
- Works with others to ensure initial and ongoing training occurs regularly with return demonstration and accountability as evidenced by achieving operational and regulatory audit goals.
- Assist in resolving patient equipment problems under emergency conditions
- Assist with preventative maintenance, required service checks, and patient/environmental assessment on home respiratory equipment during scheduled visits to patients
- Other duties as assigned.
Requirements
Minimum Job Qualifications:- An associate degree from an accredited college required, bachelor's degree preferred
- Five (5) years' experience in the HME leadership is required
- Relevant experience in health care, insurance customer services, claims, billing is preferred
- Valid and unrestricted driver's license in the state of residence
