Blue Cross and Blue Shield of Louisiana

Manager, Operational Learning & Design

Blue Cross and Blue Shield of Louisiana • $75K — $95K *
Baton Rouge, LA 70816In-Person
Education, Government & Non-Profit
5 - 7 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Bachelor's in Training & Development, Instructional Design, or related field required; Master's preferred.
  • 5 years in a corporate learning role with senior leaders and content experts; 4 years can substitute for a Bachelor's.
  • 2 years of leadership experience essential.
  • Proficient in Instructional Design, Training Development, and Curriculum Development.
  • Experience with various learning methodologies and technologies required.

Responsibilities

  • Design, develop, execute, and assess operational curriculum for various training formats.
  • Evaluate and enhance operational training programs to boost quality and productivity.
  • Build a high-performance learning team through effective hiring, coaching, and career development.
  • Understand and address training needs related to core operational processes.
  • Collaborate with stakeholders to align training efforts with organizational goals.
  • Monitor and manage third-party training content and delivery contracts.
  • Analyze training effectiveness and report on metrics for continuous improvement.

Benefits

  • Opportunity for professional development and further education support.
  • Collaboration with diverse leadership and experts throughout the organization.
  • Engagement in impactful process improvement initiatives.
  • Potential for flexible work arrangements depending on the project needs.
Full Job Description
NATURE AND SCOPE
  • Manages People
  • This role reports to this job: DIRECTOR, TECHNOLOGY CUSTOMER SERVICE
  • Necessary Contacts: In order to effectively fulfill this position, the incumbent will partner closely with all levels of leadership within the core operational areas of the Benefit Operations Division as well as, build effective relationships with various external contacts and internal departments and staff throughout the BCBSLA organization.


QUALIFICATIONS

Education
  • Bachelor's in Training & Development, Instructional Design or related field is required
  • Master's is preferred
  • Four years of related experience can be used in lieu of a Bachelor's degree.
Work Experience
  • 5 years of progressive responsibility in a corporate setting in a learning role working with senior leaders, managers, and content experts to provide specific input for course material creation or re-design while ensuring curriculum and learning content is relevant and represents industry leading practice is required
  • 2 years of leadership experience is required
  • Experience can run concurrently
  • Instructional Design, Training Development and Curriculum Development experience is required
  • Experience developing and deploying different learning approaches and methodologies is required
  • Experience with learning technology systems is preferred
  • Operational experience with an insurance carrier is preferred
Skills and Abilities
  • Must possess the ability to build credibility and influence others; capable of building positive relationships and forming strategic partnerships with a variety of individuals at all levels of the organization.
  • Ability to effectively manage the analysis, creation, delivery, and measurement of high-quality, high-impact operational learning solutions.
  • Highly developed analytical, diagnostic, problem-solving, strategic thinking, influencing, and negotiating skills, as well as the ability to identify the root causes of a problem.
  • Comprehensive knowledge of instructional design methodology, learning experience design, adult learning theory (synchronous and asynchronous), and organizational behavior.
  • Exceptional written and oral communication skills, including instructional, facilitation, and presentation skills.
  • Strong project management skills with the ability to document and communicate project plans, monitor work in progress, and achieve project milestones and end results.
  • Holds self and others accountable to meet commitments
  • Must be able to prioritize multiple responsibilities, make decisions, find solutions and work independently in order to meet aggressive deadlines, and adapt to a fast-paced, changing environment.
  • Demonstrated ability to interpret and communicate information with tact, diplomacy and professionalism.
  • Must be able to coach and develop staff.
  • Able to collaboratively work in a team environment.
  • Working knowledge of relevant software (e.g. MS Word, Excel, Outlook, etc.) and related software as well as other corporate programs and applications and the ability to learn new systems.
  • Experience with Learning Management System preferred.
Licenses and Certifications
  • None Required


ACCOUNTABILITIES AND ESSENTIAL FUNCTIONS
  • Responsible for the design, development, execution and assessment of operational curriculum for instructor-led training (ILT), virtual-led training (VLT), eLearning courses and/or blended operational learning programs.
  • Evaluate the effectiveness, consistency and alignment of operational training programs in order to identify issues that influence quality or productivity and actively participate in resolution.
  • Creates a high-performance learning and development team with impactful outcomes through hiring the right talent, developing talent , coaching staff regarding performance, building trust and career development, as well performing all other leadership activities.
  • Responsible for understanding core operational processes specific to training and performance needs.
  • Participates and provides input into Benefit Operations Division decisions, strategy sessions, process improvement, and implementation of initiatives as it relates to areas of responsibility.
  • Must collaborate with key stakeholders within the division and organization to align effort and outcomes.
  • Ensures current and anticipated training needs are fulfilled through utilization of the most effective training design and delivery methods.
  • Partner with Divisional Quality team to evaluate and analyze error trends that may indicate additional training needs or revisions and drive resolution.
  • Develop and analyze monthly, quarterly and annual reports regarding training statistics for learning and development performance of learners and staff to ensure effective training outcomes.
  • Research, recommend, negotiate and manage contracts with third-party business partners that support the development of training content and delivery.
  • Ensures accurate and current knowledge management practices with a specific process for periodic reviews of all supporting materials to ensure documentation is accurate and up to date for all online help files, documentation and training modules
Additional Accountabilities and Essential Functions
The Physical Demands described here are representative of those that must be met by an employee to successfully perform the Accountabilities and Essential Functions of the job. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions
  • Perform other job-related duties as assigned, within your scope of responsibilities.
  • Job duties are performed in a normal and clean office environment with normal noise levels.
  • Work is predominately done while standing or sitting.
  • The ability to comprehend, document, calculate, visualize, and analyze are required.

About Blue Cross and Blue Shield of Louisiana

Blue Cross and Blue Shield of Louisiana (BCBSLA) is a non-profit health insurance company that provides coverage to over 1.7 million people in Louisiana. The company was founded in 1934 and is headquartered in Baton Rouge, Louisiana. BCBSLA offers a variety of health insurance plans, including individual and family plans, Medicare plans, and employer group plans. The company also offers wellness programs and resources to help members manage their health. BCBSLA is committed to improving the health and well-being of Louisiana residents and has invested in initiatives to address healthcare disparities and improve access to care.
Learn more about Blue Cross and Blue Shield of Louisiana
Size
1,500 employees
Industry
Healthcare
* Ladders Estimates

Similar Jobs

Ad banner background

Get Ready For Your
Next Interview

More Jobs at Blue Cross and Blue Shield of Louisiana

More Education, Government & Non-Profit Jobs

Find similar Manager, Operational Learning & Design jobs:

NationwideBaton Rouge, LA