Salary: $72,160.00 - $95,855.00 Annually
Location : 110 SE Watula Ave, 3rd Floor, Ocala, FL 34471, FL
Job Type: Full-Time
Job Number: 71026
Department: Growth Management
Opening Date: 07/13/2026

Description

This position is responsible for implementing the development review process and overseeing the one-stop permit center to help guide orderly growth and development in the community. This position works with various divisions and individuals within the Growth Management Department concerning the coordination of permits, inspections, plans, and cases.

Examples of Duties

1. Supervises permitting daily activity of the One Stop Permit Center. This includes supervising the Senior Permit Technicians, Permit Technicians, Impact Fee/Permit Coordinator, Building Administrative Coordinator, and the Development Coordinator. This duty is performed daily.
2. Manage and oversee the building construction application approval process, issuance of permits, plan submittals, plan processing, and payment processing. This duty is performed daily.
3. Supervise and coordinate the provision of efficient and effective service delivery to customers; handle difficult and complex customer service situations; identify and recommend opportunities for improving service delivery methods and procedures. This duty is performed daily.
4. Provide case management of building permit applications, confer with project owners and design professionals regarding state and local code requirements, and obtain multiagency application approvals. This duty is performed daily.
5. Manages the scheduling of various inspections related to all construction trades. This duty is performed daily.
6. Manages the front counter tablets and other tracking systems related to the City's strategic goals; coordinates improvement and upkeep of information systems, databases, scanning, and imaging systems. This duty is performed weekly.
7. Manages the coordination between building, planning, and code enforcement staff regarding actions to ensure compliance with regulations. This duty is performed daily.
8. Recommend, develop, and implement goals, objectives, policies, and procedures for the permit division. This duty is performed monthly.
9. Ensures that complaints from customers are addressed and resolved promptly. This duty is performed daily.
10. Provides one-on-one training for staff, including cross-training as needs arise and job functions change. This duty is performed monthly.
11. Prepares and analyzes aging reports to identify permits or projects that are experiencing delays in review and coordinates with review staff to finalize. This duty is performed daily.
12. Proficient in the electronic permit management process and software (Trakit) to provide cross-training to permit technicians, and spot checks plan review entries for quality assurance. Provides technical support to customers and city staff in the use of Trakit. This duty is performed daily.
13. Reviews and makes recommendations for credits, rebates, transfers, and refunds. This duty is performed as necessary.
14. Prepares periodic reports of impact fee accounts, collections, and expenditures. This duty is performed monthly.
15. Manages the Development Services Coordinator position regarding intake of development plans and routing for review, responding to applicant questions regarding project status or staff review comments, issuing site plan review committee comments to applicants, follow-up with staff reviewers to ensure timely review, and assisting applicants and staff reviewers with any software questions. This duty is performed daily.
16. Proficient in the ProjectDOX electronic permit plan review process and software to provide cross-training to permit technicians, and spot checks plan review entries for quality assurance. Provides technical support to customers and city staff in the use of ProjectDOX. This duty is performed daily.

Perform any other related duties as required or assigned.
Minimum Qualifications

To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION AND EXPERIENCE

• A bachelor's degree from an accredited college or university in business or public administration, or another appropriate field.
• Must have five (5) years of experience in permitting, preferably in a government regulatory agency.

REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS

• Must possess a valid Florida Driver's License with an acceptable driving record.

PREFERRED CERTIFICATES, LICENSES, REGISTRATIONS

• Permit Technician Certification

Supplemental Information

RESPONSIBILITY FOR FUNDS, PROPERTY AND EQUIPMENT
Annual Budget: $2 million

SUPERVISORY RESPONSIBILITIES
Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance, rewarding and disciplining employees; addressing complaints and resolving problems.

This position will directly supervise 8 employees.
This position may indirectly supervise 2 employees.

ANALYTICAL ABILITY / PROBLEM SOLVING
DIRECTED. Supervisory and/or professional skills using structured practices or policies and directed as to execution and review.

PLANNING
With regard to general assignments in planning time, method, manner and/or sequence of performance of own work.
CONSIDERABLE RESPONSIBILITY; in addition, the organization and delegation of work operations for a Division of employees engaged in Widely diversified activities.

DECISION MAKING
FREQUENTLY; Performs work operations which permit opportunity for decision-making of minor importance.

COMMUNICATION SKILLS
Ability to write reports, business correspondence, and policy/procedure manuals; Ability to effectively present information and respond to questions.

MATHEMATICAL SKILLS
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area circumference, and volume.
Ability to apply concepts such as fractions, ratios, and proportions to practical situations.

CRITICAL THINKING SKILLS
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret and extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

SUPERVISION RECEIVED
Under general direction, working from policies and general directives.
Rarely refers specific cases to supervisor unless clarification or interpretation of the organization's policy is required.

MENTAL DEMAND
INTENSE; Operation requiring sustained directed thinking to analyze, solve, or plan highly variable, administrative, professional, or technical tasks involving complex problems or mechanisms.

USE OF MACHINES, EQUIPMENT AND/OR COMPUTER
Regular use of highly complex machines and equipment; specialized or advanced software programs.

ACCURACY
Probable errors would normally not be detected in succeeding operations and could have serious effects in relationships with patrons and/or with the operations of other segments of the organization.
Frequent possibilities of error would exist at all times.

PUBLIC CONTACT
Extensive contacts with various diversified sectors of the public environment; wherein, the contacts are of extreme importance and failure to exercise proper judgment can lead to substantial losses to the organization.

EMPLOYEE CONTACT
Contact with other departments or offices and also frequently with individuals in middle level positions; consulting on problems that necessitate judgment and tact, plus frequent contact with senior level internal officials.

SOFTWARE SKILLS REQUIRED
10-Key Basic
Accounting Basic
Alphanumeric Data Entry Intermediate
Contact Management Basic
Database Intermediate
Enterprise Resource Planning Basic
Human Resources Systems Intermediate
Payroll Systems Basic
Presentation/PowerPoint Intermediate
Programming Languages None
Spreadsheet Advanced
Word Processing/Typing Advanced

PHYSICAL ACTIVITIES
While performing the functions of this job, the employee may be required to:
Stand Frequently
Walk Frequently
Sit Regularly
Use hands to finger, handle or feel Regularly
Reach with hands and arms Occasionally
Climb or balance Never
Stoop, kneel, crouch or crawl Occasionally
Talk or hear Continuously
Taste or smell Occasionally

WEIGHT LIFT REQUIREMENTS
The employee must occasionally lift and/or move:
Up to 10 pounds

VISION REQUIREMENT
Specific vision abilities required by this job may include:
Color vision (interpreting color software screens or reports; work duties that require the ability to identify and distinguish colors).

ENVIRONMENTAL CONDITIONS
The following work environment characteristics described here are representative of those an employee encounters while performing essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work near moving mechanical parts (spinning shafts, engines, lifts, etc.) Never
Work in high, precarious places (tall structures, bucket lifts, extension ladders, etc.) Never
Fumes or airborne particles (painting, sanding, solvents, flying lint or dust particles, etc.) Never
Toxic or caustic chemicals (including potential for chemical spills, etc.) Never
Outdoor weather conditions (exposure to outdoor heat, cold or inclement weather) Occasionally
Wet or humid conditions (not weather-related, such as greenhouse, carwash, etc.) Never
Extreme heat not weather-related, such as furnace, kitchen, ovens, etc. where temp is regularly above 100 degrees F) Never
Risk of electrical shock (live electrical wires, equipment that retains power after shutoff) Never
Work with explosives (TNT, dynamite, nitroglycerine or other related explosives) Never
Risk of radiation (x-ray equipment, nuclear radiation, electromagnetic radiation, etc.) Never
Vibration (jack hammer, soil compactor, equipment that creates high vibration, etc.) Never
The noise level in the work environment is usually Moderate (business office with computers/printers, light traffic, etc.).

ADDITIONAL INFORMATION

• Knowledge of the building inspection process
• Knowledge of all phases of commercial and residential construction.
• Understanding of basic cost accounting and preparation of invoice-type documents.
• Knowledge of fee structures and collection methods.
• Understanding federal, state, and local laws, codes, and regulations.
• Proficient in spelling, grammar, and punctuation.
• Ability to read and interpret building plans and specifications.

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, workload, rush jobs, or technological developments).
The City of Ocala provides a competitive, comprehensive benefit package for all full-time employees.
Health Insurance

We offer both single and family coverage, for employees working 30 or more hours per week.
Dental Insurance

For full time employees, we offer both single and family dental coverage.
Vision Insurance

For full time employees, we offer both single and family vision coverage.
Life Insurance

For full time employees, the City of Ocala provides Basic Life and Accidental Death and Dismemberments policies as an employer paid benefit. Employees can opt for additional coverage such as supplemental voluntary life, spouse life, dependent life, and child life. For full time employees, the City of Ocala provides Basic Life and Accidental Death and Dismemberments policies as an employer paid benefit. Employees can opt for additional coverage such as supplemental voluntary life, spouse life, dependent life, and child life.
Short Term and Long Term Disability

Offered to full time employees, STD and LTD coverages are income replacement benefits that assist policyholders who are unable to work for an extended period of time due to sickness or accidental injury.
Medical FSA (Flexible Spending Account) and Dependent Care FSA

Flexible spending accounts allow employees to pay out-of-pocket medical, dental, vision, and dependent care expenses using pre-tax dollars.
Pet Insurance

We also offer special pet insurance for your pets in the case of illness or accidents, as well as preventative care.
Employee Health & Wellness Center

The City of Ocala offers the use of the City Clinic for those employees, and covered dependents over the age of 8, which have elected one of our health insurance plans. Services offered by the City Clinic include primary care, chronic disease management, labs, x-rays, and wellness coaching.