- $95,000 - $115,000 base salary range + annual bonus potential!
- 100% remote in the United States, however, due to state-specific regulatory requirements, Potbelly does not currently support remote work from the following states: Alaska, California, and Hawaii. To be considered for this position, you must be able to perform the role from a state not listed above at the time of hire and for the duration of employment.
**If hired, you must meet and maintain all eligibility requirements to qualify**
Job Description: Manager, Off-Premise & Third-Party DeliveryPotbelly Sandwich WorksBringing Good Vibes-On-Premise, Off-Premise, and Everywhere in Between
Position SummaryAt Potbelly, delivering Good Vibes doesn't stop at our Shop doors. The Manager of Off-Premise & Third-Party Delivery plays a key role in extending our warm, toasty experience to guests wherever they enjoy Potbelly-whether that's through DoorDash, Uber Eats, Grubhub, EZ Cater, or other catering and delivery partners.
This role leads all third-party marketplace and catering platforms, ensuring Potbelly is well-represented, easy to order from, and delivering consistently great food and service. You'll collaborate across teams to blend operational excellence, digital expertise, guest-centric thinking, and the Potbelly spirit.
Key Responsibilities1. Champion Our Marketplace & Catering Presence- Serve as Potbelly's primary point of contact for DSPs and catering providers-including DoorDash, Uber Eats, Grubhub, EZ Cater, and others.
- Maintain accurate menus, pricing, hours, and availability across all off-premise channels-from single-sandwich orders to large catering deliveries.
- Lead testing and rollout of new platform features, integrations, and partnerships, ensuring Potbelly remains competitive and accessible in the digital marketplace.
2. Drive Performance with Heart and Data- Analyze sales and operational data across delivery and catering platforms to uncover opportunities for growth and improved guest experience.
- Monitor KPIs such as order accuracy, prep times, delivery quality, ratings, and catering fulfillment performance.
- Build forecasting tools and dashboards that help support operational readiness, especially for large catering occasions and seasonal peaks.
3. Support Operational Excellence Across Shops- Partner with Operations to strengthen execution for delivery and catering-ensuring Shops are set up for success with clear prep processes, handoff standards, and packaging guidelines.
- Develop and support training materials to help teams deliver speed, accuracy, hospitality, and the Potbelly experience for all order types.
- Troubleshoot issues across DSPs and catering providers and collaborate with Shops and platform partners to resolve quickly.
4. Elevate Digital Merchandising & Marketing- Work with Marketing to develop engaging platform promotions, boosts, and campaigns tailored to both delivery and catering audiences.
- Enhance digital merchandising through compelling photography, descriptions, menu storytelling, and catering-specific positioning that showcases Potbelly as the go-to choice for groups.
- Partner with Menu Innovation to grow off-premise and catering-specific menu opportunities, bundles, and seasonal items.
5. Innovate & Build for the Future- Evaluate emerging delivery and catering technologies, virtual brands, and marketplace trends to keep Potbelly ahead of guest expectations.
- Support negotiations and long-term strategy development with delivery and catering providers.
- Lead cross-functional projects that enhance the digital guest journey and strengthen operational efficiency across off-premise channels.
QualificationsRequired- Bachelor's degree or relevant experience in marketing, business, operations, digital commerce, or restaurant leadership.
- 3-5 years of experience managing digital marketplaces, delivery platforms, or catering channels.
- Strong understanding of DSP ecosystems, catering marketplaces (e.g., EZ Cater), and digital ordering tools.
- Analytical and detail-oriented, with the ability to convert data into insights and action.
- Excellent communication skills and experience managing cross-functional and external relationships.
Preferred- Experience with POS integrations, DSP APIs, or catering platform technology.
- Background in multi-unit restaurant operations or franchise environments.
- Knowledge of digital merchandising and menu strategy for both delivery and catering.
Core Potbelly Behaviors & Values- Genuine Hospitality: Bring warmth and positivity to every guest interaction-onsite or offsite.
- Positive Energy: Tackle challenges with optimism and a solutions-first mindset.
- Team First: Build strong partnerships with Shop teams, cross-functional partners, and external platforms.
- Growth Mindset: Seek out ways to innovate and elevate the off-premise guest experience.
- Operational Excellence: Maintain high standards for accuracy, consistency, and execution.
What Success Looks Like- Growing delivery and catering sales across DSPs and third-party catering platforms
- Improved guest satisfaction and ratings across all off-premise channels
- Strong, collaborative relationships with EZ Cater and DSP partners
- Streamlined execution and fewer order or fulfillment issues
- Successful rollout of new digital or catering-focused initiatives
- Potbelly's Good Vibes consistently delivered-no matter where the guest is enjoying their meal.
