Job Location Type Hybrid The Manager, Off-Premise Implementations & Franchise Support is responsible for the testing, activation, deployment, and ongoing performance of off-premise business channels, including online ordering, delivery marketplace integrations, catering, and related digital platforms for the dual-brand Applebee's & IHOP concept. This role serves as the primary operational lead for new restaurant openings, ownership transitions, conversions, and major off-premise activations. In partnership with brand teams, internal stakeholders, and external vendors, this position acts as the subject matter expert for off-premise systems, integrations, and workflows, ensuring accurate, stable, and efficient digital ordering operations. Key Responsibilities: Off-Premise Operations & Franchisee Support • Lead off-premise onboarding and activations for new openings, ownership changes, conversions, relocations, and major operational updates • Coordinate activation of online ordering, delivery, catering, and related platforms • Develop implementation plans, timelines, checklists, and operational requirements • Validate restaurant readiness, including menus, system configurations, and workflows prior to launch • Partner with brand teams, Operations, Technology, Training, Marketing, and vendors to ensure successful deployments Performance & Analytics • Monitor off-premise performance and operational health • Identify opportunities to improve sales, order accuracy, execution, and guest experience • Provide data-driven insights and recommendations to operators and field leadership • Support adoption of off-premise best practices and standards Platform & Vendor Management • Maintain expertise across off-premise platforms, including online ordering, delivery, and catering systems • Support system configuration, menu publishing, integrations, and readiness validation • Participate in testing, release validation, and deployment of platform updates • Partner with Technology, Menu Publishing, Olo, DSPs, and vendors to ensure accurate implementation with minimal disruption • Maintain system documentation and operational standards Programs & Continuous Improvement • Support rollout of new off-premise initiatives and enhancements • Contribute to testing, pilots, and scaling efforts • Document best practices, standards, and lessons learned • Identify opportunities to streamline workflows and improve execution • Support multiple concurrent projects and initiatives Skills and Requirements • Bachelor's degree in Business, Hospitality, or related field (or equivalent experience) • 3-6+ years of experience in operations, project management, analytics, or restaurant technology • Experience in restaurant or multi-unit environments preferred • Working knowledge of POS, KDS, and integrated restaurant technologies • Strong analytical and problem-solving skills • Proficiency in Excel, PowerPoint, and Word (MS Project a plus) • Ability to manage multiple priorities in a fast-paced environment • Strong communication and stakeholder management skills • Ability to collaborate cross-functionally and influence without direct authority • Target base salary 110-125k depending on experience