Location: Jessie Street Terrace
Property Type: Supportive
Manager of Supportive HousingThe Manager of Supportive Housing leads MidPen Services' supportive housing strategy across a multiple county portfolio. This role manages third-party service partnerships that provide on-site health programs, identifies new partners aligned with MidPen's criteria, and ensures compliance with reporting and service agreements.
The Manager of Supportive Housing builds strong relationships with County Mental Health, Health Systems, and other agencies, oversees monthly operational reviews, analyzes partnership data, and recommends improvements. Additionally, the role supervises senior case managers who train and support staff working with high-acuity residents to reduce crises and maintain housing stability.
Responsibilities - Leads and implements MidPen Services' supportive housing strategy across a multiple county portfolio.
- Oversees and evaluates third-party service partnerships delivering on-site health programs.
- Identifies and secures new partners aligned with MidPen's criteria.
- Ensures compliance with reporting requirements and service agreements.
- Builds strong relationships with County Mental Health, Health Systems, and other agencies.
- Oversees monthly operational reviews of supportive housing programs.
- Analyzes partnership data and drives continuous improvement for service delivery.
- Supervises senior case managers supporting high-acuity residents.
- Guides staff training to reduce crises and maintain housing stability.
- Promotes best practices for resident support and housing retention.
- Promotes trauma-informed, culturally responsive, and housing-first service delivery
- Partners with Property Management and internal teams to address resident crises and operational challenges
- Supports crisis response planning and escalation protocols across properties
Qualifications To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Knowledge, Skills, and Abilities - Extensive knowledge and experience working with high-need populations
- Demonstrated excellent verbal and written communication skills
- Effectively use Outlook, OneDrive, Teams, Zoom, Salesforce, Microsoft Office Suite and other technology tools as a productivity tool for his/her portfolio
- Demonstrated strong judgement, discretion, and problem-solving skills
- Ability to satisfactorily pass a background check, and Tuberculosis screening
- Ability to travel between properties
- Must possess a valid California Driver's License, proof of current auto insurance, and reliable transportation
Physical Requirements - Constantly perform desk-based computer tasks, frequently sitting
- Occasionally stand/walk, reach/work above shoulders, grasp lightly/fine manipulation, grasp forcefully, use a telephone, sort/file paperwork or parts, lift/carry/push/pull objects that weigh up to 20 pounds
- Rarely twist/bend/stoop/squat, kneel/crawl
Working Conditions - Ability to travel between properties
Education and Experience - Bachelor's Degree with a minimum of three years' experience working in an educational, social services, or community based organizational setting and a minimum of two years' experience working effectively with people of diverse backgrounds and working with families and students in an educational or social work setting
- Master's Degree in relevant field preferred
- Experience in program development, management, and evaluation preferred
- Experience with managing people
Pay Range$84,000 - $94,500 Annual Salary - Pay based on applicable experience and qualifications
Benefits and Compensation (see here for full details)- Health Insurance
- Dental, Vision, Life & Disability Insurance
- 403(b) Retirement Investment
- Employee Education Reimbursement Program
- Paid Parental Leave
- FSA for Childcare, Medical, and Commuter Benefits
- EAP Program
- Pet Insurance
- Paid Time Off
- Company Holidays
- Wellness Days
