This role is responsible for leading a services organization by driving operational excellence, team performance, and exceptional customer outcomes. The successful candidate demonstrates strong leadership skills, fostering a culture of accountability, collaboration, and continuous improvement while effectively coaching and developing employees. They apply structured change management approaches to successfully lead organizational, process, and technology transformations, ensuring stakeholder alignment and adoption.
The role requires strong project management capabilities to oversee strategic initiatives, manage priorities, and deliver results on time and within scope. A high degree of technology affinity is essential to identify, implement, and optimize tools and digital solutions that enhance service delivery and operational efficiency.
Additionally, the manager must excel in stakeholder and relationship management, building trusted partnerships across customers, teams, and business functions to achieve shared objectives and drive long-term success.
Position Details:Position Description:Manager of Site Support
Location: Hybrid - Must live on-site in Metropolitan St. Louis area or Cape Girardeau, MO for this position
Type: Full-Time
Up to 25% travel requirementsSite Support Locations: - St. Louis, MO
- Cape Girardeau, MO
- Fort Smith, AR
*Please note that as of the posting date of this job announcement, Mercy is unable to offer immigration sponsorship or visa assistance for this position. We encourage all eligible candidates, including U.S. citizens, permanent residents, and those with existing work authorization, to apply.Qualifications:- Education: Bachelor's degree in related field, specialized training, or equivalent work experience.
- Experience: Twelve (12) years of relevant technical or business work experience.
