Manager of Retail Growth (Client Services)Position Summary:We are seeking a
Manager of Retail Growth to serve as a strategic growth partner to IA Retail's Client Services Director and Retail leadership team.
This role is intentionally designed as a growth planning and execution position-not a traditional business development role. The Manager of Retail Growth is responsible for helping drive the Retail practice's growth strategy through business planning, pursuit management, pipeline visibility, performance reporting, and cross-functional coordination.
Working closely with the Client Services Director, Retail leadership, and Corporate Marketing, this individual ensures that growth initiatives are organized, measurable, and aligned with long-term revenue goals. The role enables leadership to focus on client relationships and business development by coordinating priorities, driving accountability, and helping position the practice for sustained success.
Key Responsibilities:Growth Strategy & Planning- Support the development and execution of annual, quarterly, and strategic retail growth plans.
- Partner with the Client Services Director to identify target accounts, market priorities, and growth opportunities.
- Help translate strategic initiatives into actionable plans with measurable outcomes.
- Monitor progress toward revenue objectives and recommend adjustments as business priorities evolve.
Pipeline & Pursuit Management- Coordinate pursuit activity across active opportunities and target accounts.
- Maintain visibility into the Retail pipeline, ensuring accurate forecasting and opportunity tracking.
- Oversee proposal development, interview preparation, and pursuit coordination.
- Drive follow-through across pursuits to ensure timely execution and accountability.
Performance & Business Intelligence- Develop and maintain dashboards and reports that track key growth metrics and KPIs.
- Analyze pipeline performance, win rates, market activity, and revenue trends.
- Provide leadership with actionable insights that support informed business decisions.
- Help identify opportunities to improve pursuit effectiveness and overall growth performance.
Marketing & Leadership Alignment- Serve as the primary coordination point between Retail leadership and Corporate Marketing.
- Help prioritize conferences, industry events, sponsorships, speaking engagements, and client-facing activities that support growth objectives.
- Coordinate internal communications, priorities, and follow-up across growth initiatives.
- Ensure alignment between marketing efforts, pursuit strategy, and business development goals.
Client Services Support- Enable the Client Services Director and Retail leadership to focus on client engagement and relationship development.
- Operate as a strategic thought partner by anticipating needs, identifying priorities, and driving execution.
- Represent the Retail practice in selected internal and external meetings, events, and industry activities.
Qualifications:- Bachelor's degree in Marketing, Business, Architecture, Interior Design, Design Strategy, Communications, Social Sciences, or a related field.
- Minimum of 5 years of progressive experience in business development, client services, marketing, growth strategy, or a related role within the commercial architecture, interior design, engineering, commercial real estate, or professional services industry.
- Experience supporting complex pursuits, proposals, and strategic account planning.
- Demonstrated ability to coordinate multiple initiatives while managing competing priorities.
- Strong analytical skills with experience tracking KPIs, pipeline metrics, and business performance.
- Exceptional organizational, communication, and relationship-building skills.
- Highly collaborative with the ability to influence across multiple teams and leadership levels.
- Self-motivated, proactive, and comfortable operating in a fast-paced, entrepreneurial environment.
