Manager of Process Management
As a Manager of Network Disputes, you will lead a team responsible for monitoring and analyzing details pertaining to dispute cases and dispute volumes generated by network participants as well as holistically analyzing all dispute arbitration cases within established service levels and applying final decisions in accordance with published Dispute Rules and Operating Rules and Procedures.
Key Responsibilities:
Team Leadership & Strategy: Manage and mentor a team of senior associates, fostering a culture of operational excellence and continuous improvement.
Cross-functional Collaboration: Partner with cross-functional teams to support dispute resolution and reconciliation
Process Governance: Develop and enforce departmental procedures and internal controls to ensure strict adherence to governance models. Lead
Innovation: Champion process improvements that reduce manual work and reduce complexity
Bachelor’s Degree in Business Administration, Accounting, Management, Human Resources or Economics
At least 2 years of experience in Process management
At least 2 years of experience in Project management
Preferred Qualifications:
Master’s Degree in Business Management, Process Management, Project Management, Risk Management, Communications, Computer Science or Information Systems
Lean certification or Six Sigma certification
At least 5 years of experience in Process management
At least 5 years of experience in Project management
At least 5 years of experience in People management
At least 5 years of experience in Complex problem solving
At least 5 years of experience in Relationship management
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
Chicago, IL: $122,100 - $139,400 for Manager, Process Management
Houston, TX: $122,100 - $139,400 for Manager, Process Management
McLean, VA: $134,400 - $153,300 for Manager, Process Management
Richmond, VA: $122,100 - $139,400 for Manager, Process Management
Riverwoods, IL: $122,100 - $139,400 for Manager, Process Management
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
