Position Summary
Responsible for the appropriate delivery of patient access services for one or more locations throughout Orlando Health as assigned
with combined total net operating revenue of $200 million and higher.
Responsibilities
Essential Functions
• Develops goals and objectives.
• Plans, organizes, and directs department activities.
• Establishes and implements policies and procedures for department operations.
• Responsible for the management of all staff on-site in Human Resource related functions.
• Reviews departmental performance and implements changes as necessary to improve services and simplify workflows to increase
physician and patient satisfaction.
• Keeps administration informed of department activities, needs, and problems.
• Handles unresolved customer complaints and concerns while working to increase overall customer satisfaction.
• Prepares departmental budget and ensures department operates within allocated expense structure.
• Responsible for site accounts receivable.
• Maintains appropriate statistical information.
• Establishes and maintains intra/interdepartmental communication.
• Networks within site facility to build physician and administrative relationships.
• Provides vision, direction, planning, and support to Administrators.
• Works closely with other Patient Access Managers to ensure smooth flow of communication and consistency across all Orlando
Health facilities.
• Participates in administrative and management meetings and attends other meetings as necessary.
• Develops and maintains records, reports, and files.
• Establishes and maintains safety, policies, procedures, objectives, and infection control in the department.
• Maintains good payer relationships.
• Responsible for the following functions: discharge support; account maintenance; Mentor; on-site training; recertification tracking;
timekeeping/payroll reports; account conversion; Ad Hoc reporting; quality assurance; system implementation/conversion;
coaching plans; staff coverage; daily coaching; personnel issues and staff development; productivity; and maintaining Joint
Commission requirements.
• Ensures implementation of process improvements.
• Manages various personnel functions including hiring, work assignments, coaching plans, and disciplinary actions.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state
and local standards.
• Maintains compliance with all Orlando Health policies and procedures.
Other Related Functions
• Handles special projects for Patient Financial Services as necessary.
• Assume the responsibility for professional growth and development and continuing education.
• Conducts department meetings/in-services.
• Represents Orlando Health through community interaction.
• Performs other duties as assigned.
Qualifications
Education/Training
Bachelor's Degree in Business, Healthcare Administration, Finance or an equivalent combination of relevant education and/or
experience on a 1:1 basis, offsetting experience must be in the field of Healthcare/Patient Financial Services.
Licensure/Certification
None.
Experience
Four years (4) of Patient Access (Patient Business) experience is required. One year (1) supervisory, lead or preceptor experience
required.
