Federal Signal Corporation

Manager of Parts Knowledge Centre

Federal Signal Corporation • $80K — $95K *
Innisfil, ON L9S 0A4In-Person
Manufacturing & Automotive
5 - 7 years of experience
1 week ago
Job Overview by Ladders

Qualifications

  • Proven leadership experience in a customer-facing technical environment.
  • Strong account management skills to resolve escalated issues.
  • In-depth knowledge of heavy equipment, truck chassis, and replacement parts.
  • Familiarity with CRM and inventory management systems.
  • Experience in leading and developing teams, including remote employees.
  • Strong analytical, problem-solving, and communication skills.
  • Post-secondary diploma in Business, Sales, Supply Chain, or equivalent experience.

Responsibilities

  • Lead and develop a team of Parts Account Representatives.
  • Foster a customer-focused team culture.
  • Act as the primary point for resolving complex customer inquiries.
  • Build strong relationships with key customer accounts in Canada and the US.
  • Ensure timely and accurate processing of customer requests.
  • Oversee daily operations of the Parts Knowledge Centre.
  • Implement improvements based on team performance metrics.

Benefits

  • Annual bonus opportunity and performance reviews with potential increases.
  • Company-paid group benefits, including health and dental coverage.
  • Vacation and paid personal days.
  • Employer-matching retirement savings plan.
Full Job Description
Manager of Parts Knowledge Centre

Innisfil, Ontario

About the Role:

We are seeking an experienced Manager, Parts Knowledge Centre to lead our Parts Account Representatives team and support customers across Canada and the United States. This role is responsible for driving exceptional customer service, operational excellence, and business growth through effective parts support and solutions. The successful candidate will oversee daily operations, develop team members, manage key customer relationships, and collaborate with cross-functional teams to enhance the customer experience. Strong leadership skills and knowledge of heavy equipment, truck, and chassis parts are essential.

What You'll Do:

  • Lead, coach, and develop a team of Parts Account Representatives to achieve performance and service goals.
  • Foster a positive, collaborative, and customer-focused team culture.
  • Serve as the primary escalation point for complex customer inquiries and issues.
  • Build and maintain strong relationships with key customer accounts across Canada and the United States.
  • Ensure timely and accurate processing of customer orders, quotations, and parts inquiries.
  • Oversee daily Parts Knowledge Centre operations and ensure service levels are consistently achieved.
  • Monitor team performance metrics and implement improvements to enhance efficiency and customer satisfaction.
  • Collaborate with Parts, Sales, Service, Inventory, and Branch teams to support operational effectiveness.
  • Identify opportunities to grow parts sales and support business development initiatives.
  • Analyze operational and customer data to identify trends, risks, and opportunities for improvement.
  • Lead continuous improvement initiatives to enhance service quality, productivity, and customer experience.
  • Promote a strong safety culture and ensure compliance with company policies, procedures, and safety requirements.


Total Rewards:

  • Base salary range: $80,000.000 to $95,000.00 annually
  • Annual Bonus Opportunity
  • Annual Performance Review with Increase Opportunity
  • Group Benefits that are 100% paid for by the Company - inclusive of Health, Dental, Life, Disability and Travel coverage
  • Vacation & Paid Personal days
  • Employer Matching Retirement Savings Plan


Position Details

  • Location: Innisfil, Ontario
  • Status: Permanent
  • Position Type: Managerial, salaried position and may be exempt from overtime provisions under the Ontario Employment Standards Act.
  • Schedule: Monday-Friday - occasional extended hours may be required based on operational needs.
  • Vacancy Type: Existing vacancy
  • Direct Reports: 5-10 reports
  • Travel: 2-5%


What You Bring:

  • Proven leadership experience in a call centre, parts, customer service, or other customer-facing technical environment.
  • Strong experience managing customer accounts and resolving escalated customer issues.
  • In-depth knowledge of heavy equipment, truck chassis, and replacement parts.
  • Experience with CRM platforms, inventory management systems, and related business technologies.
  • Demonstrated ability to lead, coach, and develop teams, including remote or geographically dispersed employees.
  • Strong analytical, problem-solving, communication, and relationship-building skills, with the ability to manage multiple priorities in a fast-paced environment.
  • Proficiency in Microsoft Office Suite
  • Experience with operational excellence or continuous improvement initiatives
  • Bilingualism (English/French) is considered an asset


Additional Requirements:

  • Post-secondary diploma in Business, Sales, Supply Chain, or a related field, or an equivalent combination of education and experience.
  • Valid passport, or the ability to obtain one, with the ability to travel within Canada and the United States as required.
  • Valid driver's license and an acceptable driver's abstract in accordance with company policy.


Work Environment:

  • Shop, yard, warehouse, and office settings


About Federal Signal Corporation

Federal Signal Corporation is a global corporation with about 3200 employees located in Oak Brook, Illinois. Federal Signal designs, develops, and manufactures security systems, fire rescue products, street sweepers, and industrial vacuums. The company operates in two segments: Environmental Solutions Group and Safety and Security Systems Group. The Environmental Solutions Group segment manufactures and supplies a range of street sweepers, vacuum trucks, and other specialty vehicles. The Safety and Security Systems Group segment offers systems and products for campus and community alerting, emergency vehicles, first responder interoperable communications, and industrial communications.
Learn more about Federal Signal Corporation
Size
3,900 employees
Market Cap
$2.7 billion
Industry
Manufacturing & Automotive
Net Income
$96.2 million
Founded
1901
5 Year Trend
+11.4%
Revenue
$1.1 billion
NASDAQ
FSS
* Ladders Estimates

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