Manager of IT OperationsReporting to the Senior Director of IT, the
Manager of IT Operations is responsible for leading a high-performing team of mid-level engineers responsible for the reliability, security, and scalability of our core infrastructure. The ideal candidate will have a strong understanding of Linux, including hybrid on-prem / cloud environments.
What You'll Do- Lead, mentor, and advocate for a team of 3 seasoned engineers in a mixed OS environment (Linux, Mac, Windows). Facilitate technical decision-making and remove blockers to ensure consistent project delivery
- Working with the Senior Director, drive the roadmap for automating server provisioning, configuration management, and deployment pipelines (utilizing tools such as Ansible, Terraform, and Jenkins)
- Serve as the final escalation point for complex Linux environment issues (Ubuntu/Debian), ensuring high availability and performance for mission-critical services
- Oversee the health of our Cisco-based networking and Fortinet security perimeter
- Create and maintain comprehensive documentation for system configurations, procedures, and troubleshooting
- Work with, and serve as an escalation point for, other IT team members to ensure the smooth operation of the organization's IT infrastructure
- Manage vendor relationships as well as hardware and software lifecycles
- Report / travel to offices when required for tasks (hybrid / majority remote)
- Participate in on-call rotation
- Other duties as assigned
Who You Are- Experience:
- 5+ years in an IT Operations management role
- Expert-level proficiency in Linux Administration (Kernel tuning, LVM, SSH, Systemd)
- Proficiency in Python or Bash for task automation and system integration
- Proven experience with Terraform and/or Ansible to manage infrastructure at scale
- Mastery of Git as the source of truth for infrastructure configurations
- Working knowledge of Cisco (switching) and Fortinet (firewall/VPN)
- Working knowledge of cloud environments (AWS, GCE)
- Skills:
- Excellent problem-solving and troubleshooting skills
- Strong written and verbal communication skills
- Ability to work independently and as part of a team
- Strong attention to detail and organizational skills
Knowledge of the following is a plus:AWS, VMWare ESXi, MySQL / MariaDB, IPSec VPN, SSL VPN, IDS, IPS, RADIUS, 802.1x, Cisco IOS, Cisco ASA, G Suite, Asterisk, SIP / RTP, BIND, ISC-DHCPd, SailPoint IdentityIQ, Shibboleth IdP
Compensation:Beyond Applause's award-winning culture, our employee-centric benefits and competitive compensation strategy are designed to support your physical and mental well-being, promote work-life balance, and fuel your professional growth.
The salary range for this position is $120,000 - $140,000
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Skills & Requirements Qualifications
