The TJX Companies

Manager Of HR Operations, Strategy & Technology

The TJX Companies • $117K — $152K *
Marlborough, MA 01752In-Person
Business Services
8 - 10 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Bachelor's degree or equivalent experience
  • 8+ years in HR, HR Operations, HR Technology, or related fields
  • Proven ability to influence senior leaders
  • Experience in technology and process improvement
  • Knowledge of generative AI and predictive/analytical AI
  • Expertise in continuous improvement methodologies
  • Strong analytical and financial acumen

Responsibilities

  • Lead development of HR technology strategy and roadmap
  • Partner with HR and IT leadership to enhance associate experience
  • Research and recommend emerging HR technology solutions
  • Drive delivery of HR technology improvement projects
  • Collaborate on successful change management and training efforts
  • Evaluate platform releases for strategic impact
  • Lead or support HR technology and operational projects

Benefits

  • Associate discount
  • 401(k) match
  • Medical, dental, and vision insurance
  • Life insurance
  • Paid holidays, vacation, and parental leave
  • Tuition reimbursement
  • Adoption and surrogacy assistance
Full Job Description
Job Description:

The Opportunity:

We are expanding our HR Operations Strategy & Technology team! The Manager of HR Operations Strategy & Technology will play a key role in shaping and advancing TJX HR technology and AI strategy while helping drive improvements across HR operations. We are looking for a collaborative leader who partners with HR, HR Shared Services, and IT stakeholders to identify, prioritize, and deliver technology-enabled solutions that simplify processes, improve service delivery, and enhance the associate experience. The role combines strategic vision, operational excellence, and people leadership to translate innovative ideas into measurable business outcomes.

What You Will Do:

HR Technology Strategy & Innovation
  • Lead the development and evolution of the HR technology strategy and multi-year roadmap, with a focus on AI-enabled capabilities and innovation.
  • Partner with HR Leadership, HR Centers of Excellence, HR Shared Services, and IT to find opportunities to improve associate experience and operational effectiveness.
  • Research emerging HR technology and AI trends and recommend solutions that support business objectives.
  • Develop cases, ROI analyses, and prioritization frameworks for HR technology investments and continuous improvement initiatives.
  • Assess and communicate progress against strategic objectives and expected business outcomes.

Operational Excellence
  • Identify and drive delivery of HR technology and continuous improvement projects for HR and HR Shared Services
  • Evaluate root causes, analyze data, and implement sustainable solutions that improve business performance.
  • Collaborate with partners to ensure successful change management, communications, training, and adoption.

Technology Release Planning & Governance
  • Partner with HR Technology and IT teams to evaluate bi-annual platform releases, including Workday and ServiceNow enhancements.
  • Assess business impact and prioritize new functionality based on strategic priorities and organizational needs.
  • Ensure effective governance and alignment across HR technology initiatives.

Program & Stakeholder Leadership
  • Lead and support delivery of HR technology and operational improvement projects.
  • Partner closely with HR Technology, Product, and IT teams to translate strategy into executable initiatives.
  • Build solid relationships with internal partners including Heads of COEs and external technology partners to drive innovation and results.

People Leadership
  • Recruit, develop, coach, and lead a high-performing team.
  • Foster a culture of collaboration, continuous learning, accountability, and innovation.
  • Manage performance, development planning, and associate engagement.


Who We Are Looking For:
  • Bachelor's degree or equivalent experience.
  • 8+ years of experience in HR, HR Operations, HR Technology, Process Improvement, or related functions.
  • Demonstrated experience and confidence influencing senior leaders and leading cross-functional initiatives.
  • Experience developing and implementing technology, process improvement, or transformation initiatives.
  • Experience working in Agile environments and leading change management efforts.
  • Solid knowledge of end-to-end HR processes and service delivery models.
  • Experience with Workday, ServiceNow, and related HR technology platforms.
  • Knowledge of generative AI and predictive/analytical AI capabilities and applications with ability to evaluate for adoption.
  • Continuous improvement expertise, including Lean, Six Sigma, Kaizen, or similar methodologies.
  • Strong analytical, business case development, and financial acumen including budget management.
  • Excellent communication, presentation, facilitation, and stakeholder management skills.
  • Ability to manage multiple priorities and drive results in a fast-paced environment.
  • Ability to lead and develop teams, both direct and indirect reports.
  • Proficient with Microsoft 365 suite


Benefits include Associate discount; 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long-term disability; paid holidays/vacation /sick/bereavement/parental leave; EAP; incentive programs for management; auto/home insurance discounts; tuition reimbursement; scholarship program; adoption/surrogacy assistance; smoking cessation; child care/cell phone discounts; pet/legal insurance; credit union; referral bonuses. All benefits are subject to applicable plan or program terms (including eligibility terms) and may change from time to time. Contact your TJX representative for more information.

Address:
300 Value Way

Location:
USA Home Office Marlborough MA 300 Value Way

This position has a starting salary range of $117,000.00 to $152,100.00 per year. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience. This position is eligible for an annual incentive as well as long-term incentives.

About The TJX Companies

The TJX Companies, Inc. is the leading off-price retailer of apparel and home fashions in the U.S. and worldwide, ranking No. 115 in the most recent Fortune 500 listings. With over $27 billion in revenues in 2013, more than 3,200 stores in six countries and over 190,000 Associates, they see themselves as a global, off-price value retailer. TJX operates four major divisions: The Marmaxx Group (T.J.Maxx and Marshalls) and HomeGoods in the U.S.; TJX Canada (Winners, HomeSense and Marshalls); and TJX Europe (TK Maxx and HomeSense). In December 2012, TJX acquired Sierra Trading Post, an off-price Internet retailer.

The TJX Companies Careers

Join the vibrant team at The TJX Companies, a leader in the retail industry, where your career growth and development are supported by a culture of diversity, innovation, and leadership. As the home of the world's largest off-price apparel and home fashions retailer, we offer unparalleled job opportunities that empower you to leverage your skills and drive forward with confidence in a dynamic employment landscape. Work You’ll Do At The TJX Companies, you’ll engage in work that matters. Join our community of passionate, curious, and creative team players who are dedicated to propelling the company forward through strategic innovation and robust leadership. Our team at TJX is committed to helping you explore vast opportunities, from entry-level positions to executive roles, ensuring that every step you take is geared towards professional growth and excellence. Transform Your Career Step into a role that harnesses your potential and pushes you to excel. The TJX Companies is not just about job opportunities; it's about building a meaningful career. Here, you will find a supportive network that values professional development and diversity training, helping you to enhance your skills and advance your career. Internship Programs Kickstart your career with The TJX Companies through our internship programs. These opportunities are designed for ambitious students looking to make a significant impact in the retail sector. Interns at TJX gain hands-on experience, valuable insights, and real-world skills that are crucial for future employment, all while being immersed in a culture that thrives on innovation and teamwork. Benefits and Culture Choose a career with The TJX Companies and enjoy a range of benefits that underscore our commitment to our employees' well-being and professional growth. Our inclusive culture fosters diversity, encouraging you to bring your unique perspectives and ideas to the table. At TJX, you’ll find more than just employment; you’ll discover a place where you can grow personally and professionally, surrounded by leaders and peers who will help you thrive. Leadership and Development Prepare to be a leader at The TJX Companies, where we prioritize your leadership development as a critical part of your career journey. Through targeted training programs and access to mentoring and networking opportunities, we equip you with the tools to succeed. Our leadership framework supports your growth at every level and helps you navigate the complexities of the retail world with confidence. Join Our Team Explore the job opportunities at The TJX Companies today and find the position that matches your skills and passions. We are continuously hiring across various departments, looking for individuals who are driven, solution-oriented, and ready to contribute to our global success. Stay Connected Keep up to date with the latest career tips, company news, and industry insights—all from the people who work here at The TJX Companies. Personalize your experience by subscribing to our job alert emails, tailored to your career preferences and aspirations. Discover the rewarding career opportunities waiting for you at The TJX Companies. Whether you’re refining your resume, preparing for an interview, or seeking to enhance your professional skills, TJX is here to support you every step of the way. Join us and be part of a company that celebrates diversity, encourages innovation, and cultivates leaders.
Learn more about The TJX Companies
Size
340,000 employees
Market Cap
$90 billion
Industry
Retail & Consumer Goods
Net Income
$90.4 million
Founded
1987
5 Year Trend
+7.9%
Revenue
$32.1 billion
NASDAQ
TJX
* Ladders Estimates

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