Job DescriptionOur client, a leading Canadian credit union is looking for a Manager, Fraud to oversee fraud prevention and investigations, safeguard assets, and lead a dedicated fraud team. This is a high-impact leadership role requiring strategic thinking, collaboration, and the ability to act decisively in minimizing risks. This is a fantastic opportunity to take ownership of fraud prevention at a values-driven financial institution, while leading a high-performing team and shaping long-term fraud strategy.
Roles and Responsibilities- Develop and implement fraud detection and prevention strategies.
- Oversee investigations to ensure accuracy, compliance, and timely resolution.
- Monitor fraud trends, analyze data, and prepare reports for senior leadership and regulators.
- Lead, mentor, and support a fraud prevention team.
- Assess fraud risks across products and services and recommend mitigation measures.
- Create and update fraud policies and procedures in line with industry best practices.
- Collaborate with stakeholders across Compliance, Legal, Retail Operations, and other areas.
Qualifications and Skills- Ideally 7+ years of experience in fraud prevention/investigation within financial services.
- 4+ years of management/leadership experience.
- Strong analytical, investigative, and problem-solving skills.
- Excellent written and verbal communication skills.
- Proven ability to build relationships and influence stakeholders.
- High attention to detail and strong judgment under pressure.
Education- Post-secondary education in business, finance, or a related field, or equivalent experience.
Nice-to-Haves- Experience developing fraud strategies, policies, and risk frameworks.
- Familiarity with regulatory reporting requirements.
- Knowledge of industry trends, emerging fraud schemes, and best practices.
- Background working with auditors, regulators, or law enforcement.
Benefits- Annual Bonus - based on both organizational and individual performance.
- Retirement Savings - employer matching program after one year of service.
- Paid Time Off - 3 weeks' vacation, 6 personal/floater days, 1 volunteer day, plus paid statutory holidays (including a couple of unique extra days).
- Other Perks - free bank account, maternity leave top-up, concierge services, and employee discounts.
We're an equal opportunity employer committed to increasing diversity and inclusion in today's workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Minorities, women, LGBTQ candidates, and individuals with disabilities are encouraged to apply. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions.
