Job Description

Job Summary:

The Digital Operations Manager partners with domestic and international stakeholders to achieve the strategic priorities of the digital stream. This role involves project management and coordination, including business analysis, process design, ongoing project tracking, and issue resolution. The position reports to the stream leader and supports the leadership strategy, driving technical innovation worldwide across the global digital program.

Job Duties:

• Takes responsibility for digital program operations including coordination across multiple business units worldwide
• Takes responsibility for program reporting to leadership
• Manages leader and team calendars spanning multiple time zones
• Manages programs and coordinates stakeholder activities to achieve established goals
• Designs and implements programs and projects to support growth and improve operational efficiency
• Identifies and actively manages gaps or issues in projects in collaboration with community leaders
• Facilitates stakeholder meetings related to projects and ensures clear communication and coordination
• Tracks and supports community-specific business development by identifying opportunities for expanding existing solutions and driving new business initiatives
• Ensures timely completion of tasks and alignment with practice quality standards
• Monitors project progress by tracking key activities, resolving issues, publishing progress updates, and recommending corrective actions
• Prepares, gathers, and coordinates project deliverables to ensure consistency and quality while appropriately sharing project documentation
• Develops high-quality materials, guidelines, correspondence, and presentations on behalf of leadership to maintain professional standards
• Documents and distributes meeting outcomes, including notes, action items, and follow-ups, to ensure accountability
• Organizes and facilitates onsite and offsite leadership meetings by managing logistics such as space, team events, catering, and communication
• Oversees execution of the digital program both domestically and internationally
• Capable of traveling up to 25%
• Other duties as required

Supervisory Responsibilities

• Acts as mentor to practice and team members, as appropriate
• Fosters a culture that embraces change and accountability
• Provides training on stream operational tools, processes and resources, as appropriate
• Leads resources as assigned by the Director of Partner Operations

Qualifications, Knowledge, Skills, and Abilities:

Education:

• High School Diploma or GED, required
• Bachelor's degree, preferred

Experience:

• Five (5) or more years of experience at a professional services firm, including law firms, accounting or consulting, required
• Five (5) or more years of project management, relationship development, , marketing and/or strategy development related experience, required
• Three (3) or more years of experience identifying and mitigating risks within projects, generating solutions and recommendations, required
• Three (3) or more years of designing, implementing, managing and reporting on operations efficiency and effectiveness, required
• Three (3) or more years' experience with developing and implementing process improvements, preferred

License/Certifications:

• N/A

Software:

• Proficient in Microsoft office suite, specifically Copilot, Word, Excel and PowerPoint, required

Language

• Bi-lingual skills (any language), preferred

Other Knowledge, Skills & Abilities:

• Excellent verbal and written communication skills
• Strong analytical and basic research skills related to the retrieval and organization of high volumes of information
• Solid organizational skills, especially the ability to meet project deadlines with a focus on details
• Ability to successfully multi-task while working independently or within a group environment
• Ability to interact effectively with people at all organizational levels of the firm
• Capacity to build and maintain strong relationships with internal and client personnel
• Ability to encourage team environment on engagements and contribute to the professional development of assigned personnel
• Executive presence and ability to act as primary contact on assigned engagements

Individual salaries that are offered to a candidate are determined after consideration of numerous factors including but not limited to the candidate's qualifications, experience, skills, and geography.

National Range: $120,000 - $165,000

Maryland Range: $120,000 - $165,000

Illinois Range: $120,000 - $165,000

NYC/Long Island/Westchester Range: $120,000 - $165,000

About Us

Join us at BDO, where you will find more than a career, you'll find a place where your work is impactful, and you are valued for your individuality. We offer flexibility and opportunities for advancement. Our culture is centered around making meaningful connections, approaching interactions with curiosity, and being true to yourself, all while making a positive difference in the world.

At BDO, our purpose of helping people thrive every day is at the heart of everything we do. Together, we are focused on delivering exceptional and sustainable outcomes and value for our people, our clients, and our communities. BDO is proud to be an ESOP company, reflecting a culture that puts people first, by sharing financially in our growth in value with our U.S. team. BDO professionals provide assurance, tax and advisory services for a diverse range of clients across the U.S. and in over 160 countries through our global organization.

BDO is the first large accounting and advisory organization to implement an Employee Stock Ownership Plan (ESOP). A qualified retirement plan, the ESOP offers participants a stake in the firm's success through beneficial ownership and a unique opportunity to enhance their financial well-being. The ESOP stands as a compelling addition to our comprehensive compensation and Total Rewards benefits* offerings. The annual allocation to the ESOP is fully funded by BDO through investments in company stock and grants employees the chance to grow their wealth over time as their shares vest and grow in value with the firm's success, with no employee contributions.

We are committed to delivering exceptional experiences to middle market leaders by sharing insight-driven perspectives, helping companies take business as usual to better than usual. With industry knowledge and experience, a breadth and depth of resources, and unwavering commitment to quality, we pride ourselves on:

• Welcoming diverse perspectives and understanding the experience of our professionals and clients
• Empowering team members to explore their full potential
• Our talented team who brings varying skills, knowledge and experience to proactively help our clients navigate an expanding array of complex challenges and opportunities
• Celebrating ingenuity and innovation to transform our business and help our clients transform theirs
• Focus on resilience and sustainability to positively impact our people, clients, and communities
• BDO Total Rewards that encompass so much more than traditional "benefits." Click here to find out more!

*Benefits may be subject to eligibility requirements.

Equal Opportunity Employer, including disability/vets

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