The RoleZip's Commercial Account Management team owns retention and expansion across our high-volume customer base: accounts under 2,000 employees. We're looking to expand our AM team and are hiring a
Manager of Account Management to lead it. Your scope will include hiring and developing quota-carrying AMs who deepen customer relationships, drive strategic expansion, and protect retention at scale.
This is a hands-on leadership role in a fast-moving segment. Our AMs are trusted advisors, product champions, and revenue drivers. The leader who runs them needs to be just as comfortable coaching a deal in real time as diagnosing a pipeline gap in the data. You'll shape the team, sharpen the process, and own a number.
What You'll Do:- Hire, lead, and mentor a high-performing Account Management team to exceed retention and expansion goals (GRR, NRR).
- Own forecasting and pipeline health for the segment, and work directly in Salesforce and our data tools rather than waiting on reporting.
- Coach qualification discipline (COTM) and diagnose where deals stall - pipeline gaps versus execution gaps - so the team fixes the right problem.
- Drive multi-threaded expansion across procurement, finance, and legal, anchored by executive sponsorship and structured account planning.
- Roll up your sleeves: participate in customer conversations, model strong discovery, and coach deal strategy in real time.
- Design and optimize processes, KPIs, and incentives to improve AM efficiency and performance at scale.
- Act as a strong voice of the customer: advocate internally to align Zip's roadmap with customer needs.
- Partner cross-functionally with Sales, CS, Product, and Marketing to drive upsell and cross-sell motions in a customer-first way.
- Help scale a core GTM function as Zip enters its next phase of growth.
What You'll Bring- 2+ years of experience leading Account Management or Sales teams with proven success hitting revenue targets.
- A track record of managing high-volume customer portfolios with both velocity and quality.
- Operational rigor: qualification frameworks, pipeline diagnostics, account-planning cadence, and comfort working hands-on in the data.
- Experience selling into procurement, finance, accounting, IT, or legal: you understand the buyer.
- Experience in fast-growth SaaS, with comfort navigating ambiguity and moving quickly.
- A real passion for developing early-career sellers.
Nice to Haves- Experience selling into procurement, finance, accounting, IT, or legal.
- Familiarity with Salesforce, Gong, Notion, Claude, and other modern sales tools.
The salary range for this role is $290,000 - $3000,000 OTE. The salary for this position is determined based on a variety of job-related factors that may include location, relevant experience, education, or particular skills and expertise.
Perks & BenefitsAt Zip, we're committed to providing our employees with everything they need to do their best work.
- Start-up equity
- 🦷 Full health, vision & dental coverage
- Catered lunches & dinners for SF employees
- 🚍 Commuter benefit
- 🚠 Team building events & happy hours
- Unlimited PTO
- Apple equipment plus home office budget
- 401k plan
