Summary: The Manager, Mortgage Operations provides strategic leadership and direction for all mortgage operations functions, ensuring the effective execution of residential mortgage loan processing, underwriting, closing, funding, post-closing, and secondary market delivery. This role leads and develops operational teams, aligns resources to achieve organizational goals, fosters a culture of accountability and service excellence, and drives operational efficiency while delivering exceptional member experience.
This position provides leadership for mortgage operations staff and lending pipelines, cultivates vendor and investor relationships, ensures timely investor loan file delivery, maintains compliance with regulatory and investor requirements, and champions continuous process improvement.
Leadership:- Manage day-to-day mortgage operations including pipeline management for processing, underwriting, closing, funding, and post-closing activities.
- Develop and maintain operational performance standards, KPIs, and service level expectations.
- Recruit, train, develop, and mentor mortgage operations staff.
- Manage staffing levels, scheduling, performance reviews, leave requests, and employee development.
- Serve as the primary escalation point for complex member, operational, vendor, and investor issues.
- Promote a culture of accountability, teamwork, continuous improvement, and member service excellence.
- Partner with leadership to establish departmental goals aligned with APGFCU strategic objectives.
Operations and Support:- Ensure mortgage loans are processed in accordance with APGFCU policy, regulatory requirements and investor guidelines.
- Exercise lending authority within approved limits and oversee delegated underwriting authority.
- Coordinate delivery and sale of loans on the secondary market.
- Monitor workflow, productivity and quality metrics and implement corrective actions as necessary.
- Maintain mortgage systems, forms, reports, and operational procedures.
- Manage vendor relationships including appraisers, title companies, attorneys and fulfillment providers.
- Prepare management, board, ALCO, and HMDA reporting.
- Support audits, quality control reviews and compliance examinations.
Professional Development:- Remain current on mortgage lending regulations, secondary market requirements, and industry trends.
- Participate in professional organizations, conferences and training opportunities.
- Establish professional development goals for staff and support ongoing learning.
Additional: Responsible for completion of applicable training and compliance on federal regulations and APGFCU policies and procedures as related to the duties of this position (Bank Secrecy Act, Information Security as examples, if applicable).
QUALIFICATIONS:Education: Bachelor's degree in business administration, Finance, Management, or related field preferred. Relevant experience may be substituted for education.
Experience: Minimum seven years of mortgage lending experience including significant mortgage operations and secondary market experience, with at least three years of leadership experience.
Physical Demand: The physical demands are consistent with a professional office environment. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the position.
Knowledge, Skills, and Abilities: Comprehensive knowledge of mortgage operations, underwriting, processing, secondary market activities, mortgage regulations, and investor requirements. Strong leadership, analytical, communication, organizational, and problem-solving skills. Proficiency with mortgage lending systems, reporting tools, and Microsoft Office applications.
Compensation: $91,600 - $155,600 annually
Offers are based on experience and education.
APGFCU provides comprehensive benefits such as medical and dental (shared expense), vision, 401(k), life and disability insurance, flexible spending account, employee assistance program, referral program, educational assistance, holidays, annual leave and sick leave.
