General Purpose:The Manager, Mid-Market Accounts is responsible for leading a team that manages and grows relationships with mid-market accounts (clients that have between 50 and 249 employees and/or that have MRR between $4,000 and $14,999). This role oversees mid-market account managers, ensures high customer satisfaction, drives revenue growth, and aligns account strategies with broader business goals.
Direct Reports: YesEssential Duties and Responsibilities:- Leads, coaches, and mentors a team of mid-market account managers, modeling the TPx North Star Operating Principles and Cultural Behaviors
- Sets performance goals, conducts regular reviews, and provides feedback
- Fosters a high-performance, customer-centric culture
- Builds and maintains senior-level relationships with key enterprise clients
- Serves as an escalation point for high-stakes accounts or complex challenges
- Ensures consistent delivery of value and client satisfaction
- Consistently meets or exceeds monthly sales quota and TBR targets
- Oversees strategic account planning and execution
- Develops account expansion strategies, including upselling, cross-selling, and renewal planning
- Monitors account health and proactively addresses risks or churn indicators
- Works closely with Commercial Operations, Customer Success, Product, and Marketing teams to deliver seamless customer experiences
- Provides client insights to internal stakeholders to inform product roadmap and service improvements
- Tracks team performance against KPIs and revenue targets
- Provides regular reporting on account health, opportunities, and risks to leadership
- Provides accurate sales forecasts to senior leadership
Other Responsibilities:- Performs other duties as assigned
- Up to 25% travel required including the use of a personal vehicle and domestic air travel with overnight stays
Required Qualifications:- Bachelor's degree in business, marketing, or a related field or equivalent combination of education and experience
- Minimum 5 years in account management, client success, or B2B sales, with at least 2 years in a leadership role
- Proven experience managing and growing large, complex accounts
- Demonstrated prior experience working for a Managed Services Provider (MSP)
- Strong leadership, coaching, and interpersonal skills
- Excellent communication and negotiation abilities
- Ability to develop data-driven strategies and present business cases
- Proficiency with CRM systems (e.g., Salesforce) and account management tools
- Must possess a valid driver's license and a satisfactory motor vehicle record (MVR)
Other Qualifications:#LI-Remote
Req: #26-0090
