Position SummaryThe University of Virginia Information Technology Services (ITS) is seeking a Manager of Microsoft Enterprise Services to lead a team of engineers responsible for the reliability, security, and evolution of the University's core Microsoft platforms. This is a hands-on technical leadership role with formal management responsibility.
The ideal candidate combines deep Microsoft platform expertise with the ability to mentor and guide a highly technical engineering team. This leader will own service outcomes, contribute directly to engineering and architecture decisions, and serve as a strategic partner to ITS leadership.
This position reports to the Associate Director of Cloud Platforms and is based on Grounds in Charlottesville, Virginia with a hybrid work schedule.
ResponsibilitiesTeam Leadership & Management- Lead and develop a team of Microsoft platform engineers, including hiring, coaching, performance management, and career growth
- Own team priorities, operational planning, and delivery outcomes while balancing support and project-based initiatives
- Foster a culture of engineering excellence, documentation, collaboration, and continuous improvement
- Establish operational standards, team processes, and service expectations aligned with ITS goals
Platform Engineering & Architecture- Own the lifecycle, reliability, and modernization of core Microsoft platforms including Active Directory, Microsoft 365, Exchange Online, Windows Server environments, and Azure-based infrastructure
- Serve as a hands-on technical contributor for engineering efforts, complex troubleshooting, and architecture decisions
- Drive automation initiatives using PowerShell, Azure CLI, Terraform, and related tooling to improve operational efficiency and scalability
- Lead platform migrations, upgrades, licensing initiatives, and rollout of new enterprise services
Service Ownership & Operations- Ensure enterprise services meet institutional standards for security, availability, compliance, and performance
- Partner closely with ITS Security, Networking, Infrastructure, and ITSM teams on cross-functional initiatives
- Maintain operational documentation, technical standards, runbooks, and change management practices for supported services
- Support incident response, root cause analysis, and ongoing service improvement efforts
Minimum QualificationsEducation- Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent combination of education and professional experience
Experience- Three or more years of experience managing or leading IT engineering, infrastructure, or platform teams
- Demonstrated hands-on expertise with two or more of the following: Active Directory, Microsoft 365, Exchange Online, or Windows Server administration
- Experience supporting Microsoft Azure infrastructure including Entra ID, Azure virtual machines, networking, or related cloud services
- Strong troubleshooting and operational support experience managing complex enterprise platforms
- Experience collaborating across technical and non-technical stakeholder groups
- Strong written and verbal communication skills
Preferred QualificationsExperience- Experience leading shared enterprise services within a large and complex organization
- Deep expertise with Microsoft 365 administration and Exchange Online
- Experience with Microsoft security technologies including Defender for Endpoint, Defender for Identity, and/or Microsoft Purview
- Experience developing PowerShell automation and operational scripting at scale
- Prior experience supporting higher education IT environments
Certifications- Microsoft certifications such as MS-102, AZ-104, SC-300, or equivalent
Physical DemandsThis position primarily involves sedentary work involving extensive use of desktop computers. The employee may occasionally be required to move or transport light equipment up to 20 pounds
Position Type & Work LocationThis is an exempt-level, benefited position. This position is based in Charlottesville, VA and is eligible for a hybrid work arrangement in accordance with University policy and department needs.
Application TimelineReview of applications will begin immediately and will continue until the position is filled.
Additional RequirementsA background check will be conducted on all new hires prior to employment.
This position is not eligible for visa sponsorship.
How to ApplyPlease apply through UVA Online at UVA Careers and search for R[redacted] Complete the application and upload the following required materials:
Internal applicants may search and apply for jobs using the UVA Internal Careers website . Please note that multiple documents can be uploaded in the "Resume" box. Applications that do not contain all required documents will not receive full consideration.
Reference Check ProcessReference checks will be completed by UVA's third-party vendor, SkillSurvey, during the final phase of the hiring process. Five professional references will be requested, and a minimum of three completed references are required.
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