Position Summary

As a member of the IT Management Team, you are responsible for managing, developing, and leading a team of employees. Your role includes leading the specific functional responsibilities of your team, which involves overseeing team performance and deliverables. However, your role as a leader within our organization requires more than the management of resources and day-to-day operations. As a steward of the company, you are charged with the development and execution of your team's strategic vision and plan and ensuring that your team's actions align with the larger goals of the company and the IT Division.

The Merch Fresh Foods Manager is responsible for leading the team in the implementation, enhancement and support of solutions for our Merchandise and Fresh Foods Business areas. The ideal candidate will possess a proven history of driving solution delivery, exceptional team coaching ability, experience in financial management and strong business relationship skills while adhering to Costco's Code of Ethics. This individual will work closely with the technical teams as well as business stakeholders in delivery and support of solutions.

As the primary conduit between your employees and upper leadership, your role in communicating and modeling the values and guiding principles of our company culture is of vital importance. All members of IT Management should strive to consciously and consistently foster a culture of engagement, trust, and "open door" communication.

Job Duties/Essential Functions

• INTEGRITY: When achieving benchmarks and goals, use methods/strategies that are consistent with the Code of Ethics and the Standard of Ethics for Managers and Supervisors. Always leads by example. Appropriately handles employee concerns and follows through to resolution.
• MEMBER SERVICE: Provides and ensures staff provides an exceptional member experience.
• ADMINISTRATION: Ensures proper department coverage (writing schedule and break aids if needed). Understands department budget, able to research and explain budget variances.
• MANAGING PERFORMANCE: Coaches and mentors employees to provide support and guidance. Has regular open and honest conversations with employees to discuss work performance and career development. Identifies learning opportunities to strengthen employee knowledge, skill and ability.
• COMMUNICATION: Regularly shares information with employees via meetings and one-on-one conversations. Successfully navigates difficult conversations with employees, members, and suppliers. Listens, expresses empathy and adapts to get points across. Addresses issues immediately to ensure a timely resolution and to avoid escalating the situation. Consistently demonstrates business knowledge during interactions with senior management.
• SELF-MANAGEMENT: Demonstrates sound judgment, taking a partner when necessary. Ability to maintain self-control in the face of hostility or provocation or in intense, hectic situations.
• INCLUSION: Encourages different approaches and ideas to work and to accomplish goals. Seeks employee input. Takes the time to get to know or reach out to candidates who show potential that may not come forward on their own.
• COMPLIANCE AND SAFETY: Takes measures to ensure employee and member information is kept confidential and adheres to IS security policy.
• Leads a cross-functional team (15+ employees) in the implementation & enhancement of Merchandise solutions
• Partnering with Product Management and operations for application rollout
• Leading a team that provides exceptional application support, meeting incident management SLAs and metrics
• Engages with their employees via regularly scheduled team meetings and employee 1:1 meetings.
• Executes team's strategic plan through appropriate delegation of responsibilities and project assignments.
• Makes decisions for onboarding new tools, contractors, implementing improved processes, contract negotiations and stakeholder management.
• Approvals for employee access and hardware service requests, deployment install requests, vacation and sick leave requests.
• Coaches and counsels employees on career development opportunities, path and options.
• Completes functional supervisory responsibilities including, but not limited to: capacity planning and scheduling, performance management, employee recruitment, talent identification and hiring.
• Oversees budgeting, cost plans and financial management for Merch initiatives.
• Provides clear performance expectations with thoughtful, timely feedback for all employees.
• Encourages employees to contribute to the success and high performance of the team by listening to and incorporating employee ideas and feedback, when appropriate.
• Supports a healthy and cooperative team dynamic by fostering a work environment based on diversity, inclusion, collaboration, openness, and trust.
• This is a full-time management/leadership position (45+ hours per week).
• Regular and reliable workplace attendance at your assigned location.

Ability to operate vehicles, equipment or machinery.

• Computer, phone, printer, copier, fax

Non-Essential Functions

• Assists in other areas of the department as necessary.
• Assists in other areas of the company as necessary.

Ability to operate vehicles, equipment or machinery.

• Same as essential functions

Experience, Skills, Education & Licenses/Certifications
Required:

• 3+ years previous Management and/or Program Management experience.
• Experience delivering software solutions using Agile methodology.
• Proven ability to deliver large, cross-functional technology initiatives and developing strategic multi-phased roadmaps that deliver transformation change
• Proven understanding of how to implement DevOps practices in a team environment.
• Excellent interpersonal skills, with the ability to collaborate and effectively engage with individuals at all levels of the organization.
• Effectively maintain and manage professional vendor relationships.
• Ability to speak in front of groups and facilitate meetings, including engaging with senior leadership
• Flexible and able to provide effective management in a transitional, ever-changing environment.
• Ability to manage priorities and timelines.
• Strong work ethic, demonstrated attention to detail and excellent time management skills.
• Strong communication skills, both verbal and written, including developing and delivering executive level presentations
• Able to support off-hours work as required, including weekends, holidays, and 24/7 on call responsibilities.
• Responsive, able to work under pressure in crisis with a strong sense of urgency.
• HIPAA Training and Supervisors Orientation (within 30 days of hire); Leadership Development 101 (within one year); Costco Pay Policies (within 90 days of promotion).

Recommended:

• Previous experience in Fresh Foods or Merchandising
• Previous experience in software development or engineering
• Previous experience leading successful support teams
• Successful internal candidates will have spent one year or more on their current team.

Other Conditions

• Management will review the Job Analysis for this position prior to a job offer.

Required Documents
• Cover Letter
• Resume

Pay Range: $137,000 - $200,000, Bonus and Restricted Stock Unit (RSU) eligible

We offer a comprehensive package of benefits including paid time off, health benefits - medical/dental/vision/hearing aid/pharmacy/behavioral health/employee assistance, health care reimbursement account, dependent care assistance plan, short-term disability and long-term disability insurance, AD&D insurance, life insurance, 401(k), stock purchase plan to eligible employees.