Manager, Membership

Squamish Nation

$80K — $120K *
Education, Government & Non-Profit
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Diploma or Bachelor's degree in a relevant field
  • 4-5 years of experience in membership administration or governance
  • Strong knowledge of First Nations governance and membership codes
  • Experience with Indigenous Services Canada for status registration
  • Familiarity with large-scale database systems
  • Strong leadership and communication skills
  • High level of integrity and cultural awareness

Responsibilities

  • Oversee and maintain accurate membership records
  • Determine and approve membership entitlements
  • Review court documents for payment decisions
  • Facilitate Membership Committee meetings
  • Coordinate appeal hearings with legal counsel
  • Support various member services functions
  • Conduct registry searches and manage inquiries
  • Identify trends in client concerns for service improvement
  • Lead and support staff to ensure a safe workplace
  • Contribute to departmental goals through collaboration

Benefits

  • Extended medical and dental coverage
  • Pension matching program
  • Supplementary savings plan
  • Professional development budget
Full Job Description
PERMANENT FULL-TIME POSITION IN NORTH VANCOUVER

CLOSES: Open Until Filled

This role plays a critical part in upholding the Membership Code and ensuring fair, consistent, and transparent administration of membership processes. As the Band Registrar, you will oversee membership entitlement, census management, and access to rights and benefits-supporting the well-being and integrity of the Squamish Nation community.

What You'll Do
  • Oversee additions and deletions to the Band Census and maintain accurate membership records.
  • Determine membership entitlement and approve lists for rights and benefits (e.g., distributions, housing, medical services).
  • Review court documents and custody orders to guide Per Capita payment decisions.
  • Facilitate monthly Membership Committee meetings to review applications.
  • Coordinate appeal hearings and work with legal counsel on membership-related matters.
  • Provide guidance and support to Estate, Housing, and Member Services functions.
  • Conduct registry searches and manage inquiries using the First Nations Land Registry System.
  • Identify trends in client concerns and implement improvements to enhance service delivery.
  • Lead, manage, and support staff while ensuring a safe and healthy workplace.
  • Contribute to departmental and organizational goals through collaboration and continuous improvement.

What We're Looking For
  • Diploma or Bachelor's degree in Business Administration, Office Administration, Native/Aboriginal Public Administration, or a related field.
  • 4-5 years of directly related experience in membership administration, governance, or related areas.
  • Strong knowledge of First Nations governance, membership codes, and Indian Act registration processes.
  • Experience working with Indigenous Services Canada (ISC) for status registration.
  • Experience with large-scale database systems (JD Edwards considered an asset).
  • Strong leadership, communication, and interpersonal skills.
  • Proven ability to manage sensitive and complex situations with professionalism and confidentiality.
  • Excellent organizational, time management, and conflict resolution skills.
  • High level of integrity, emotional intelligence, and cultural awareness.
  • Valid BC Driver's License and access to a reliable vehicle.
  • Experience working within a First Nations community environment.

Salary: $80,026 - $120,040

Candidates are typically offered compensation between the beginning to the midpoint of the range. We are committed to providing a fair and equitable package that reflects the value an individual brings to the organization.

Benefits: We offer extended medical and dental, pension matching, supplementary savings, and a professional development budget.

Join us in building a future rooted in culture, values, and community strength. Your work matters here. #Workwithpurpose

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