Member Firm Experience’s (MFE) responsibilities include planning and implementing conferences, events, and other industry education initiatives on rules, key topics and FINRA initiatives; working to provide opportunities for the industry to network with peers and FINRA staff; and working closely with subject matter experts from across the organization to inform FINRA's member firm communication efforts and educational programming. The Manager is responsible for FINRA’s educational programing which includes defining, developing, and executing on MFE strategic educational plan by managing the development of content for FINRA educational offerings to meet the educational needs of specific audiences and programs by: analyzing needs and topics; writing content and learning objectives; structuring logical flows of information; drafting; managing course edits and updates; and, confirming the accuracy and validity of content by leveraging subject matter experts (internal, external and CE Council and content committees).
Essential Job Functions:
- Directs, conceptualizes, plans and implements educational programs for member firms by developing strategies and plans, including attendance targets, content development and delivery strategies for educational programs.
- Defines, designs and develops curricula for new and updated educational offerings.
- Creates and edits content outlines, content, and instructor notes
- Identifies, selects and coordinates the efforts of internal and external subject matter experts to assist in the development of course content.
- Maintains a working knowledge of legal, policy and regulatory issues related to the regulation and oversight of securities brokers, including regulatory trends in the US.
- Interfaces with content development partners and internal staff throughout the content development and editorial processes.
- Identifies, develops and advises on curriculum development of educational content on regulation and related market issues.
- Independently lead internal and external meetings with stakeholders to develop and review content by: creating agendas; identifying, organizing and providing appropriate; and facilitating meetings.
- Research and apply securities industry knowledge to FINRA’s educational programming by: including relevant information in educational materials; proactively monitoring rule changes, SEC mandates, new securities products and industry best practices; evaluating the impact of industry changes on existing materials and implementing edits when necessary; recommending updates to MFE strategic plan based on industry changes or trends.
- Demonstrates FINRA’s values.
- Collaborates, both in-person and virtually, in furtherance of FINRA’s mission of investor protection and market integrity.
Education/Experience Requirements:
- Bachelor's degree or equivalent and a minimum of eight (8) years of experience in the securities industry, relationship management, and/or client services required.
- Advanced degree preferred.
- General knowledge of financial services products, services, regulations and guidelines preferred.
- Demonstrated experience developing and managing complex client relationships and strategic partnerships.
- FINRA experience preferred.
- Excellent written communications skills.
- Strong organizational and planning skills.
- High attention to detail.
- Strong interpersonal and relationship skills coupled with the ability to build and strengthen relationships at all levels of the business, including c-suite, and influence internal and external key stakeholders.
- Prior experience with education and training course development and delivery desirable.
- Proficiency with the full suite of office software applications preferred. Experience with learning management systems and other education and training platforms a plus
Work Conditions:
- Hybrid work environment, with defined in-person presence requirements.
- Frequent travel to member firm sites, FINRA offices, and other locations as required for external member firm meetings and internal events.
- Extended hours are required.
For work that is performed in CO, FL, TX, IL, PA, MA, MD, VA, Washington, DC, NY and NJ, please refer to the chart below for the salary range for the corresponding location. FINRA complies with all state and local pay transparency laws and regulations requiring the disclosure of salary ranges for the position. In addition to location, actual compensation is based on various factors, including but not limited to, the candidate’s skill set, level of experience, education, and market considerations.
CO/FL/TX: Minimum Salary $97,700, Maximum Salary $176,100
IL/PA: Minimum Salary $107,500, Maximum Salary $194,100
MA/MD/VA/Washington, DC: Minimum Salary $112,300 Maximum Salary $202,500
NY/NJ: Minimum Salary $112,300, Maximum Salary $211,400
#LI-Hybrid
To be considered for this position, please submit an application. Applications are accepted on an ongoing basis.
The information provided above has been designed to indicate the general nature and level of work of the position. It is not a comprehensive inventory of all duties, responsibilities and qualifications required.
Please note: If the “Apply Now” button on a job board posting does not take you directly to the FINRA Careers site, enter www.finra.org/careers into your browser to reach our site directly.
Employees may be eligible for a discretionary bonus in addition to base pay. Non-exempt employees are also eligible for overtime pay in accordance with federal, state, or local law. As part of its dedication to employee wellness, FINRA provides comprehensive health, dental and vision insurance. Additional insurance includes basic life, accidental death and dismemberment, supplemental life, spouse/domestic partner and dependent life, and spouse/domestic partner and dependent accidental death and dismemberment, short- and long-term disability, long-term care, business travel accident, disability and legal. FINRA offers immediate participation and vesting in a 401(k) plan with company match and eligibility for participation in an additional FINRA-funded retirement contribution, tuition reimbursement, commuter benefits, and other benefits that support employee wellness, such as adoption assistance, backup family care, surrogacy benefits, employee assistance, and wellness programs.
Time Off and Paid Leave*
FINRA encourages its employees to focus on their health and wellness in many ways, including through a generous time-off program of 15 days of paid time off, 5 personal days and 9 sick days, unless otherwise required by law (all pro-rated in the first year). Additionally, we are proud to support our communities by providing two volunteer service days (based on full-time schedule). Other paid leave includes military leave, jury duty leave, bereavement leave, voting and election official leave for federal, state or local primary and general elections, care of a family member leave (available after 90 days of employment); and childbirth and parental leave (available after 90 days of employment). Full-time employees receive nine paid holidays.
*Based on full-time schedule
