Full Job Description
Responsible for the strategic development, operational oversight, and growth of the Medical Destinations program. This role leads efforts to attract, coordinate, and deliver high-quality care experiences for patients traveling to Mercy for specialized services, ensuring exceptional outcomes, seamless navigation, and strong financial performance.
Position Details:
Primarily located at Mercy Smith Glynn Callaway clinic
SPRINGFIELD, MISSOURI
FULL TIME
ONSITE
Minimum Qualifications
Education: Bachelor's degree in Healthcare Administration, Business, Nursing, or related field
Experience: 3-5 years of experience in healthcare operations, program management, or patient access/navigation
Preferred Qualifications:
Education: Master's degree in Healthcare Administration (MHA), MBA, or related field
Experience: 5+ years of experience in program development, service line growth, or destination medicine/concierge care models
Certification(s): PMP, Lean/Six Sigma or related certification
Skills, Knowledge, Abilities
• Strong strategic thinking and business acumen
• Exceptional organizational and project management skills
• Ability to manage complex, cross-functional workflows
• Strong interpersonal and relationship-building skills
• Excellent communication skills (written and verbal)
• Data-driven decision-making and performance tracking
• Customer service mindset with focus on patient experience
• Financial acumen, including budgeting and ROI analysis
• Ability to navigate and influence across matrixed healthcare environments
• Strong problem-solving and process improvement capabilities
Physical Requirements
Position requires the ability to push, pull, and/or lift 50 lbs on a regular basis
Position requires prolonged standing and walking during each shift
Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties
