Charles Schwab

Manager, Market Research & Research Operations

Charles Schwab • $95K — $115K *
Lone Tree, CO 80124In-Person
Finance & Insurance
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 5-7 years of experience managing primary market research independently.
  • Strong grasp of both quantitative and qualitative research methods.
  • Skilled in developing research instruments and overseeing full research processes.
  • Proven project management abilities across multiple stakeholders and deadlines.
  • Capacity to switch between detailed execution and strategic analysis.
  • Excellent analytical and communication skills for translating data into actionable insights.
  • Strong stakeholder management and consultative problem-solving abilities.

Responsibilities

  • Lead comprehensive primary research initiatives from conception to reporting.
  • Collaborate with stakeholders to define research needs and translate questions into methodologies.
  • Oversee all phases of research projects including scoping, analysis, and reporting.
  • Manage research operations such as project intake, tracking, and compliance support.
  • Coordinate with vendors and ensure quality assurance for surveys and studies.
  • Provide research support tailored to the International and Workplace teams.
  • Enhance processes, document workflows, and create reusable research standards.

Benefits

  • Opportunities for personal and professional growth.
  • Collaborative work environment with focus on operational improvement.
  • Exposure to diverse research areas including financial services and customer experience.
  • Supportive of continued learning and development with resources for skills enhancement.
  • Flexibility in managing innovative research processes.
Full Job Description
Your Opportunity

The Manager, Market Research & Research Operations will lead end-to-end primary research while strengthening the processes, tools, standards, and operational practices that enable the Market Research team to work efficiently and consistently.

 

This individual will partner with business stakeholders to clarify their needs, translate business questions into appropriate research approaches, and manage quantitative and qualitative studies from initial scoping through analysis, reporting, and activation. The role will also own important research operations, including project intake and tracking, survey programming and quality assurance, sample and participant management, vendor coordination, documentation, compliance support, knowledge management, and process improvement.

 

The role will provide dedicated research support to the International and Workplace teams, helping each group translate distinct business priorities and audience needs into studies, actionable insights, and consistent research practices.

What you have
  • Demonstrated experience independently managing primary market research from business-question development through reporting.
  • Working knowledge of quantitative and qualitative research methods, including survey research and interview- or discussion-based approaches.
  • Experience developing research instruments and overseeing programming, testing, fieldwork, data quality, analysis, and reporting.
  • Strong project-management skills, with the ability to manage multiple workstreams, deadlines, stakeholders, and vendors.
  • Ability to move comfortably between detailed execution and higher-level interpretation.
  • Strong analytical thinking and the ability to turn evidence into clear business implications.
  • Strong written, verbal, and presentation skills.
  • Demonstrated stakeholder-management and consultative problem-solving skills.
  • Experience improving processes, documenting workflows, or creating reusable research standards and resources.
  • High attention to detail and sound judgment in handling sensitive research information.
  • Proficiency with Microsoft PowerPoint, Excel, and Word, plus experience with survey or research platforms.

Preferred qualifications:

  • Experience conducting research in financial services or another highly regulated industry.
  • Experience with research involving clients, prospects, consumers, or specialized customer segments.
  • Experience with Qualtrics or a similar survey platform.
  • Experience managing participant recruitment, customer sample, research panels, or qualitative scheduling.
  • Familiarity with vendor contracts, budgets, invoicing, and research procurement processes.
  • Experience supporting brand, advertising, message-testing, customer-experience, product, or UX research.
  • Experience creating training, onboarding materials, process documentation, or knowledge-management resources.

About Charles Schwab

Charles Schwab is a financial services company that provides a full range of securities, brokerage, banking, money management, financial advisory, investor, and retirement plan services. It operates in four main divisions; investing, wealth management, banking, and trading. Charles Schwab provides a full-service brokerage platform that serves individual investors who invest on their own or through a workplace-sponsored retirement or equity plan, as well as banking through Schwab Bank. The firm was founded in 1973 and is headquartered in San Francisco, California.

Charles Schwab Careers

Join the vibrant team at Charles Schwab, a leader in global finance, where your career is propelled by innovation, leadership, and a commitment to diversity and professional growth. At Charles Schwab, we offer more than just job opportunities; we provide a platform for you to make a significant impact on the industry and our clients' lives.

Work You’ll Do

At Charles Schwab, we are dedicated to helping our clients manage their financial futures. Being part of our team means you'll work alongside some of the most skilled professionals in the financial services industry. Our culture thrives on teamwork, integrity, and relentless dedication to our clients. Whether you're looking for a position in financial consulting, technology, or administrative support, Charles Schwab offers a dynamic work environment where your skills will be honed and your achievements recognized.

Innovate and Lead

Embrace the opportunity to lead through innovation. Charles Schwab’s commitment to technology and innovation is fundamental to our service delivery. By joining our team, you will be at the forefront of developing new solutions that redefine the future of finance. Your leadership can guide significant projects that impact our company and the industry.

Grow Your Career

Charles Schwab believes in fostering the growth of its employees. Whether through professional development programs, diversity training, or leadership workshops, we ensure that our team members receive the support and training they need to advance their careers. With a variety of career paths available, your job at Schwab can evolve with your interests and expertise.

Internship and Employment Opportunities

Start your professional journey with Charles Schwab through our internship programs or full-time employment opportunities. We seek individuals who are passionate, curious, and ready to drive change. A career at Schwab is not just about having a job; it's about building a lasting relationship with a company that values your potential.

Benefits and Culture

Charles Schwab is renowned for its employee-friendly culture. We offer a comprehensive benefits package that supports the health, financial stability, and work-life balance of our team members. From competitive salaries and bonuses to health insurance and retirement plans, Schwab ensures that your career is as rewarding as it is enriching.

Networking and Professional Development

Expand your professional network and enhance your skills through our various networking events, mentorship programs, and training sessions. At Charles Schwab, we believe in leveraging collective expertise to foster learning and innovation. Engage with leaders, gain insights from experienced professionals, and build relationships that will aid your career trajectory.

Join Our Team

Explore the numerous career paths available at Charles Schwab and discover how your talents can be utilized to their fullest potential. Search open positions that match your skills and interests. We are continuously hiring across various disciplines and look forward to adding innovative, driven individuals to our team.

Stay Connected

Keep up to date with the latest from Charles Schwab Careers by subscribing to our job alert emails. Tailor your subscription to receive updates that align with your career preferences and be the first to know about new openings, company news, and professional tips.

Explore Charles Schwab Jobs

Ready to take the next step in your career? Visit our careers page to review current job openings, submit your resume, and prepare for your interview. At Charles Schwab, your future is waiting. [SEARCH CHARLES SCHWAB JOBS] Join Charles Schwab today and be part of a team that values diversity, innovation, and leadership—where your career can thrive in the exciting world of finance.
Learn more about Charles Schwab
Size
34,200 employees
Market Cap
$151.6 billion
Industry
Finance & Insurance
Net Income
$3.2 billion
Founded
1973
5 Year Trend
+20%
Revenue
$12.1 billion
NASDAQ
SCHW
* Ladders Estimates

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