3+ years in trades such as HVAC or electrical; 2+ years supervising field teams.
Track record of managing and mentoring frontline personnel.
Competency in electrical and plumbing systems with ability to read complex diagrams.
Experience overseeing maintenance, sanitation, scheduling, and route optimization.
Proficiency in operational workflows, ticketing, and inventory management.
Exceptional diagnostic skills for identifying root causes and sustainable solutions.
Strong interpersonal and communication skills for team leadership and coordination.
Responsibilities
Lead and mentor the NYC field technician team to meet performance standards.
Manage end-to-end field service operations including scheduling and technician deployment.
Track and report key operational metrics to management.
Translate field learnings into processes and contribute to a technical knowledge base.
Identify operational inefficiencies and propose improvements for processes.
Benefits
Competitive salary and equity participation.
Comprehensive health insurance coverage.
Flexible Paid Time Off options.
Full Job Description
Responsibilities As the Manager, Market Operations, you will lead Throne's NYC field technician team and own end-to-end field service operations, ensuring Thrones across the city are installed, maintained, and repaired to the highest standards. Team Leadership & Development: Directly manage, mentor, and develop a team of field technicians. Conduct regular performance reviews, set clear goals, and provide ongoing coaching. Lead onboarding and training for new technicians, ensuring adherence to national standards and local market requirements. Foster a culture of safety, accountability, teamwork, and continuous improvement. Operations Management: Own end-to-end NYC field service operations including scheduling, workload prioritization, and technician deployment. Ensure all repair and maintenance tickets are created, assigned, and resolved in accordance with defined SLAs. Manage inventory of parts, tools, and supplies, and lead deployments of new Throne units as the market scales. Performance Tracking & Reporting: Track and report on key operational metrics - resolution times, uptime, technician utilization - to the Market General Manager. Create and execute plans for the proper upkeep of all workspaces, tools, and equipment. Cross-Functional Collaboration & Process Improvement: Translate field learnings into documented processes and technical knowledge base contributions. Execute centrally defined training programs ensuring compliance and standardization. Identify operational inefficiencies and proactively propose improvements. Is This You?
At least 3 years in trades such as HVAC or electrical, plus 2+ years supervising field teams; high-performing lead technicians are encouraged to apply
Proven track record of managing, mentoring, and advancing the careers of frontline personnel
Deep competency in electrical and plumbing systems, with the ability to read complex technical diagrams and schematics
Operational experience overseeing field activities including maintenance, sanitation, workforce scheduling, and route optimization
Proficiency in developing and maintaining operational workflows around ticketing and inventory management
Exceptional diagnostic skills to identify root causes and implement sustainable solutions
Superior interpersonal and communication skills to lead teams and coordinate with cross-functional partners
Ability to remain agile and productive in a high-growth, fast-paced startup environment
Willingness to support the market during weekends or non-standard hours as needed
Bachelor's degree in Engineering or Operations, or significant professional trade experience in lieu of a degree
Valid driver's license with a history of safe driving
Ideal Candidate
Experience scaling a field service operation in a startup or high-growth environment
Certification or license in plumbing, electrical work, or a related trade
Familiarity with smart technologies or IoT devices
Prior experience in portable sanitation, facilities management, or infrastructure
New York State or NYC-specific trade or construction knowledge
OSHA 10 or OSHA 30 certification
Benefits
Competitive salary commensurate with experience plus equity participation (stock options), aligning your success with the company's growth
