Manager, Managed Cloud Operations- Hybrid, Cary, NC

About thejob

TheManaged Cloud Servicesteam is looking for an experiencedTechnicalOperations Managerto lead a highly skilled technical team responsible for supporting SAS customer environmentsin thecloud.This role is accountable forservice reliability, operational execution, process improvement, and people leadership across complex enterprise environments.This role requires strong leadership skills, technical expertise in cloud technologies, and a keen focus on delivering exceptional service to our clients.We need yourtenaciousand energeticleadershipto fuel our success!

As a Manager, Managed Cloud Operations, you will:

• Lead operational execution across customer environments, ensuring priorities, escalations, and service commitments are managed effectively.
• Partner with customer-facing, engineering, security, and service delivery teams to improve service quality and operational outcomes.
• Drive consistent execution of ITSM processes, including incident, problem, change, escalation, and continuous service improvement practices.
• Act as a key operational interface betweentechnical teams, service delivery teams, engineering, and leadership.
• Coordinate cross-functional efforts during major incidents and strategic customer initiatives.
• Participate in customer-facing operational reviews and escalation discussions.
• Translate technical findings into clear business and customer impacts.
• Develop team capability through coaching, career development, performance management, and technical growth planning.
• Youre curious, passionate, authentic, and accountable. These are our values and influence everything we do.

Required qualifications:

• US Citizen required.

• 8+years of experience inIT, application support, and/ortechnicalconsultingincluding:

• 5 years of experiencein a leadership rolewith2 years in a formal management role.

• Bachelors degree in computer science, information systems, or related field.
• Experience with Linux.

• Equivalent combination of related education, training and experience may be considered in place of the above qualifications.

Preferred qualifications:

• Experience with SASsystems or SAS programming.

#LI-CC

Resources forcareerdevelopment

• Join ourCareer Development Yammerpage.

• Learn aboutCareer Circles, aprogramdesignedtohelp youunderstand more about who you areand align thatto what you do.

• Check outtheLearning & Development Exchange,aseries of videos to help you navigate career and professional development.

• Explore hundreds of resources in ourCareer Development Resource Library,organized by topic.

• Take an assessmenttolearn more about yourselfandguide your career search

• Reviewcareerwell-beingresources.

Additional Information

To qualify, applicants must be legally authorized to work in the United States, and should not require, now or in the future, sponsorship for employment visa status.

Job level will be determined based on the applicants education, skills and experience. Resumes may be considered in the order they are received. SAS employees performing certain job functions may require access to technology or software subject to export or import regulations. To comply with these regulations, SAS may obtain nationality or citizenship information from applicants for employment. SAS collects this information solely for trade law compliance purposes and does not use it to discriminate unfairly in the hiring process.

SASCLOUD