Wave

Manager, Maintenance

Wave • $75K — $95K *
San Antonio, TX 78228In-Person
Manufacturing & Automotive
5 - 7 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Bachelor's degree in electronic engineering or similar field
  • NCTI Advanced Technical Certification or SCTE Certification or equivalents
  • 5+ years of system engineering experience
  • 2+ years of management experience
  • Advanced understanding of TCP/IP stack and network layers
  • Knowledge of Spectrum products and operations
  • Strong leadership skills with the ability to mentor staff

Responsibilities

  • Direct plant maintenance operations to maintain service quality
  • Oversee and manage contract labor to ensure work quality
  • Provide technical guidance across field and regional offices
  • Serve as the subject matter expert on Spectrum tools
  • Drive training programs for maintenance technicians
  • Manage budgets to control expenses
  • Evaluate procedures for compliance with all regulations

Benefits

  • Opportunity for professional growth in a leading company
  • Participation in company-wide training initiatives
  • Mentoring opportunities for career development
  • Blend of office and field work for varied experience
  • Dynamic team environment promoting collaboration
Full Job Description
Job Summary

Do you excel at leading technical teams and maintaining operational integrity? Join Spectrum as a Maintenance Manager, where you'll oversee plant maintenance and engineering, coordinate cross-department efforts and mentor staff. Your leadership will ensure system reliability, regulatory compliance and a seamless customer experience-making a lasting impact on our network's performance.

Responsibilities

How You'll Make an Impact
  • Direct all plant maintenance operations to uphold cable plant integrity and deliver consistent voice, video and data quality
  • Oversee contract labor resources, ensuring adherence to scope of work and quality standards
  • Provide technical guidance to field locations and regional offices on technologies, operational standards and staff development
  • Serve as subject matter expert for Spectrum tools including Node Health Report, Node Slayer and CPE telemetry
  • Support and drive company-wide training initiatives for maintenance technicians
  • Prepare and monitor capital and operating budgets to control expenses and optimize cash flow
  • Evaluate procedures and ensure compliance with FCC standards, inventory control and safety protocols
  • Maintain accurate records for system, regional, corporate and government requirements
  • Develop and mentor frontline leadership teams to drive performance and engagement


Working Conditions
  • Majority of work performed in an office environment
  • Some travel and field work
  • Work outdoors at heights in all weather conditions and at all times
  • Work in confined, poorly ventilated spaces with heat, dust, etc. exposure


Qualifications

What You'll Bring to Spectrum

Required Qualifications
Education
  • Bachelor's degree in electronic engineering or equivalent
  • NCTI Advanced Technical Certification or SCTE Certification or equivalent

Experience
  • 5+ years of system engineering experience
  • 2+ years of management experience

Skills
  • Advanced understanding of TCP/IP stack and abstraction layers
  • Knowledge of Spectrum products, services, proofs of performance, construction practices and Headend operations
  • Ability to safely use weight-bearing equipment including gaffs, harnesses, ladders and bucket trucks
  • Skill in making cable connections in tight spaces, measuring distances and splicing coaxial cable
  • Proficient with test equipment, computers, handheld communication devices and applications
  • Able to carry, climb and operate extension ladders (approx. 32 ft high and 90 pounds)
  • Effective at handling multiple projects, prioritizing tasks, maintaining confidentiality and solving problems under pressure
  • Demonstrated leadership skills
  • Understanding of applicable local, state and federal regulations, OSHA rules, power distribution systems, analog transmission line theory, electronic theory, fiber optic theory, National Electric Code and National Electric Safety Code
  • Knowledge of HFC, advanced video and IP networks
  • Familiarity with capital and operating budget processes, Microsoft Office and FCC compliance reports


Preferred Qualifications
Education
  • FCC General Radio Telephone/Radio Telegraph license or equivalent

About Wave

Wave is a Canadian financial services company that provides accounting, invoicing, and payment processing software for small businesses. The company was founded in 2010 by Kirk Simpson and James Lochrie. Wave's software is used by over 4 million small businesses around the world. In 2019, the company was acquired by H&R Block for $405 million. Wave is headquartered in Toronto, Canada.
Learn more about Wave
Size
200 employees
Industry
Finance & Insurance
Founded
2011
* Ladders Estimates

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