JetBlue Airways

Manager Loyalty Financial Products

JetBlue Airways • $114K — $170K *
Long Island City, NY 11101In-Person
Finance & Insurance
5 - 7 years of experience
5 days ago
Job Overview by Ladders

Qualifications

  • Bachelor's degree in relevant field or equivalent experience
  • 5 years of business planning or airline management experience
  • Proficient in Microsoft Office Suite
  • Valid passport and ability to travel frequently (30%)
  • Must pass a pre-employment drug test and eligible to work in the US

Responsibilities

  • Serve as primary contact for external partners managing financial products
  • Develop and execute plans for financial product growth
  • Create customer-facing campaigns for various financial offerings
  • Identify and evaluate opportunities for new financial products
  • Track performance and communicate growth opportunities
  • Collaborate with marketing to optimize product messaging
  • Guide overall strategy to enhance customer value

Benefits

  • Free space available travel on JetBlue
  • Access to healthcare benefits
  • 401(k) plan with company match
  • Short-term and long-term disability coverage
  • Basic life insurance
  • Crewmember stock purchase plan
Full Job Description
Position Summary:

The Manager of Loyalty Financial Products leads the strategy and day-to-day execution of JetBlue's non-credit card financial product portfolio, including debit, savings/deposits, Buy Now Pay Later (BNPL), installment lending, points transfer partnerships, and direct-to-customer point and status sales. This role is responsible for managing external business partner relationships, developing and implementing customer-facing campaigns, and driving growth across multiple channels. Over time, the Manager will identify opportunities for expansion into new product lines and lead the process of selecting and onboarding partners to launch those products. The Manager is also responsible for forecasting and tracking performance across all channels to ensure goals are reached.

Essential Responsibilities:
  • Serve as the primary point of contact for external business partners across JetBlue's non-credit card financial product portfolio, ensuring alignment between JetBlue and its partners
  • Work cross-functionally to develop and execute plans to achieve financial product growth targets
  • Develop and implement customer-facing campaigns related to debit, savings/deposits, BNPL, installment lending, points transfer partnerships, and direct-to-customer point and status sales
  • Identify opportunities for expansion into new financial product lines and lead the end-to-end process of evaluating and selecting partners to launch those products
  • Track performance across all channels and regularly communicate key opportunities and/or headwinds in regard to performance targets
  • Partner with marketing and creative teams to ensure key messaging and product features are clearly communicated to customers
  • Help guide overall Loyalty Financial Products strategy to create a compelling value proposition for existing and prospective customers
  • Take a significant role in the development of crewmembers to support their engagement, growth, and goal achievement
  • Other duties as assigned


Minimum Experience and Qualifications:
  • Bachelor's Degree in a relevant field; OR demonstrated capability to perform job responsibilities with a combination of a High School Diploma/GED and at least four (4) years of previous relevant work experience
  • Five (5) years of business planning, airline management, or related work experience
  • Proficient with Microsoft Office suite
  • Available for occasional to frequent overnight travel (30%)
  • Currently in possession of a valid passport or equivalent travel documents with the ability to travel into and out of the United States
  • Must pass a pre-employment drug test
  • Must be legally eligible to work in the country in which the position is located
  • Authorization to work in the US is required. This position is not eligible for visa sponsorship


Preferred Experience and Qualifications:
  • Master's Degree in a relevant field
  • Experience working organizationally in a matrix-based position
  • Previous finance, consulting, or airline management experience
  • Finance acumen, net present value analysis, moderate return on investment analysis experience
  • Familiar with economic forecasting and strategic frameworks (i.e. how to structure business arguments)
  • Experience managing partnerships and leading a team


Crewmember Expectations:
  • Regular attendance and punctuality
  • Potential need to work flexible hours and be available to respond on short-notice
  • Able to maintain a professional appearance
  • When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
  • Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun
  • Must fulfill safety accountabilities as prescribed by JetBlue's Safety Management System
  • Promote JetBlue's #1 value of safety as a Safety Ambassador, supporting JetBlue's Safety Management System (SMS) components, Safety Policy and behavioral standards
  • Identify safety and/or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue's confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))
  • Responsible for adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.) and Company policies, procedures and risk controls
  • Uphold JetBlue's safety performance metric goals and understand how they relate to their duties and responsibilities
  • Responsible for ensuring crewmembers have requisite training, resources and support to achieve safety objectives
  • The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position


Equipment:
  • Computer and other office equipment


Work Environment:
  • Traditional office environment


Physical Effort:
  • Generally not required, or up to 10 pounds occasionally, 0 pounds frequently (Sedentary)


Compensation:
  • The base pay range for this position is between $114,000.00 and $170,000.00 per year. Base pay is one component of JetBlue's total compensation package, which may also include performance bonuses, restricted stock units, as well as access to healthcare benefits, a 401(k) plan and company match, crewmember stock purchase plan, short-term and long-term disability coverage, basic life insurance, free space available travel on JetBlue, and more.

About JetBlue Airways

JetBlue is a customer service channel for Major United States Airline based in Queens, New York. It is a passenger airline that operates primarily on point-to-point routes with its fleet of 120 Airbus A320 aircraft and 49 EMBRAER 190 aircraft. As of December 31, 2011, it served 70 destinations in 22 states, Puerto Rico, Mexico and 12 countries in the Caribbean and Latin America. Most of JetBlue flights have as an origin or destination New York or one of its other focus cities: Boston, Fort Lauderdale, Los Angeles, Orlando or San Juan, Puerto Rico. As of December 31, 2011, the Company operated an average of 700 daily flights. During the year ended December 31, 2011, the Company acquired eight take-off and landing slots at each of New York’s LaGuardia Airport and Washington D.C.’s Ronald Reagan National Airport. The Company’s operations primarily consist of transporting passengers on its aircraft with domestic United States operations, including Puerto Rico, which accounted for 85% of its capacity in 2011.

JetBlue Airways Careers

There has never been a more exciting time to explore job opportunities at JetBlue Airways, a leading company in the aviation industry known for its innovation, strong culture, and commitment to diversity and leadership development. Work You’ll Do Join JetBlue Airways' dynamic team to help redefine the future of air travel with a focus on customer service excellence and operational efficiency. At JetBlue, you will be part of a culture that values diversity, leadership, and professional growth. Transform your career and the airline industry with JetBlue’s commitment to innovation and excellence. Lead from a unique position in the marketplace, where your skills in technology, customer service, and team collaboration are highly valued. Work with a dedicated team of professionals who are passionate about creating an outstanding travel experience. Collaborate with industry leaders and benefit from a culture that supports career advancement and professional development. Introducing the JetBlue Professional Growth and Development Initiative We are building a market-leading team to master the challenges of the modern aviation industry. At JetBlue, you will find a supportive environment where career growth and learning are encouraged through comprehensive training and leadership development programs. Do Innovative Work Join a team that is at the forefront of the aviation industry, where you can apply your skills in a variety of roles, from pilot and cabin crew positions to engineering and customer support. JetBlue offers a wide range of job opportunities that allow you to innovate and excel. Be Part of a Great Team Work on a wide range of projects and utilize the latest technology in aviation. Harness the unparalleled capabilities of a team that values integrity, teamwork, and mutual respect. Future-Proof Your Career Advance your career with JetBlue Airways, where your ambition can take you to new heights. Enjoy near-limitless opportunities to grow professionally, supported by unmatched training, development, and certification support. Explore JetBlue’s internship programs offer a unique insight into the workings of one of the most innovative airlines in the industry. These programs provide hands-on experience and are a stepping stone to full-time employment. The JetBlue Experience Our combined service capabilities, commitment to innovation, and a diverse and inclusive workplace help employees thrive and lead in their careers. At JetBlue, we are dedicated to nurturing a professional environment where every team member can succeed. Stay Connected Join Our Team Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Explore the various employment paths JetBlue Airways offers, from customer service to pilot positions. SEARCH JETBLUE JOBS Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. READ CAREERS BLOG Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at JetBlue Airways.
Learn more about JetBlue Airways
Size
19,304 employees
Market Cap
$2 billion
Industry
Aerospace & Defense
Net Income
-$1.3 billion
Founded
1999
5 Year Trend
-1.7%
Revenue
$2.9 billion
NASDAQ
JBLU
* Ladders Estimates

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