Wynn Resorts

Manager - Lounges

Wynn Resorts • $75K — $95K *
Las Vegas, NV 89110In-Person
Hospitality & Recreation
5 - 7 years of experience
1 month ago
Job Overview by Ladders

Qualifications

  • 5+ years of management experience in ultra-luxury hospitality, preferably Michelin-starred or five-star establishments.
  • Expertise in wine, spirits, and craft cocktails; sommelier certification preferred.
  • Strong financial management skills with experience in budget oversight and P&L optimization.
  • Background in delivering service that meets Forbes Five-Star or Michelin standards for elite clientele.
  • Proficient in luxury hospitality management systems and advanced POS platforms.
  • Exceptional leadership and strategic delegation abilities to inspire top-tier service teams.
  • Refined communication and problem-solving skills suitable for an exclusive luxury environment.

Responsibilities

  • Lead, mentor, and inspire staff to embody luxury hospitality standards.
  • Develop relationships with VIP guests, celebrities, and high-rollers.
  • Manage staff and address guest concerns with professionalism and discretion.
  • Implement premium service standards while aligning with business objectives.
  • Develop risk management strategies and ensure compliance with operational mandates.
  • Assess staffing needs and create plans for improved service delivery.
  • Model refined service standards and professionalism for the team.
Full Job Description
Job Description

The Lounge Manager leads Forbes Five-Star service execution, ensuring adherence to service standards while delivering curated, high-end guest experiences across multiple outlets during shift operations. Oversees a full-service environment featuring a refined food menu, curated cocktails, and a reserve wine list.

Accountable for profit and loss performance, driving revenue, controlling costs, and aligning operations with business objectives.

Essential Job Duties & Responsibilities
  • Lead, mentor, and inspire staff to deliver refined, curated experiences that reflect Wynn's commitment to luxury hospitality and service excellence for all guests.
  • Cultivate and maintain relationships with distinguished guests, VIP patrons, celebrities, key influencers, and high-rollers.
  • Manage and mentor staff with excellence; representing Wynn Resorts with professionalism in addressing and resolving staff and guest matters with discretion and sophistication.
  • Uphold the premium vision of Wynn Standards, business objectives, and marketing initiatives in alignment with Beverages' Executive Leaders.
  • Develop comprehensive risk management and mitigation strategies. Maintain all property mandates and standards. Monitor and analyze daily operational reports to ensure luxury service are consistent.
  • Assess staffing requirements, develop strategic operational plans, and identify opportunities for enhanced service delivery and operational growth. Ensure optimal team performance, morale, and productivity are always high.
  • Model exemplary professionalism, refined service standards, and a commitment to excellence that sets the tone for the entire team.


Qualifications
  • A minimum of five (5) years of progressive management experience in ultra-luxury hospitality venue(s), preferably at a Michelin-starred establishments, five-star resorts, or premier luxury lounges with annual revenues exceeding a minimum of ten-million dollars or more
  • Demonstrated expertise in wine, spirits, and craft cocktails, preferably with a sommelier certification, mixology credentials, and/or equivalent advanced beverage knowledge is highly valued
  • Proven mastery of luxury financial management with exceptional acumen in budget oversight, P&L optimization, and revenue enhancement strategies for high-end establishments
  • Extensive experience delivering service aligned with Forbes Five-Star or Michelin standards, with a distinguished track record of exceeding expectations for ultra-high-net-worth individuals and VIP guests
  • Advanced proficiency in luxury hospitality management systems and premium point-of-sale platforms
  • Exceptional leadership, strategic delegation, and presentation capabilities with the ability to cultivate and inspire high-performance, elite service staff
  • Sophisticated interpersonal, communication, and problem-solving skills, coupled with the discretion and cultural refinement required in exclusive luxury setting
  • Applicants must be twenty-one years of age or above
  • Must be able to obtain and maintain any required licensing, certifications, or active work cards


Additional Information

About Wynn Resorts

Wynn Resorts, Limited is a developer, owner and operator of destination casino resorts. The Company operates through two segments: Wynn Palace and Wynn Macau. Its Wynn Palace segment includes Encore at Wynn Macau resort. The Company's Wynn Macau segment includes Wynn Macau and Encore at Wynn Macau. It operates approximately two luxury hotel towers with a total of over 1,010 guest rooms, suites and villas, approximately 140 table games and over 710 slots in Wynn Palace and over 970 table games and approximately 860 slots in Wynn Macau. Its integrated resorts include accommodations, gaming, dining, entertainment and retail. The Company's Macau operations feature approximately 273,000 square feet of casino space with over 500 table games and approximately 840 slot machines. The Company also includes the Wynn Las Vegas resort, with approximately 410 table games and over 1,570 slot machines.
Learn more about Wynn Resorts
Size
26,950 employees
Market Cap
$9.6 billion
Industry
Hospitality & Recreation
Net Income
-$2 billion
Founded
2002
5 Year Trend
-2.8%
Revenue
$2 billion
NASDAQ
WYNN
* Ladders Estimates

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