Available Salary Range: $92,260 - $147,000
The Opportunity The Connecticut Lottery Corporation (CLC) is advancing its technical and operational capabilities to meet the demands of a rapidly evolving lottery environment. As we strengthen the reliability, security, and performance of our gaming platforms, we are seeking a forward-thinking and highly skilled
Manager, Lottery Gaming Systems to help lead this critical operational evolution.
This role presents an opportunity to shape one of CLC's most foundational and high-impact functions. The
Manager, Lottery Gaming Systems will oversee the functional operation of CLC's Lottery Gaming System, ensuring its integrity, efficiency, and alignment with industry best practices. From directing quality assurance activities for both the gaming system and Internal Control System (ICS), to analyzing business processes and driving system improvements, this position plays a central role in maintaining the trust, accuracy, and operational excellence that define CLC's gaming ecosystem. Reporting to the Director of Lottery Gaming Systems, this role serves as a key contributor within the Operations Division, collaborating closely with internal teams, system vendors, and technical partners to support seamless day-to-day operations and long-term strategic initiatives.
The ideal candidate will bring strong analytical skills, deep operational expertise, and a systems-focused mindset to support an increasingly complex and dynamic technology environment. This is an opportunity to guide critical system operations, lead impactful process improvements, and help shape the future of gaming system reliability and performance at the Connecticut Lottery Corporation.
Work Environment This is a primarily onsite role based at our headquarters in Wallingford, Connecticut. We believe our best ideas come from working together, and our leaders are highly engaged with their teams. At the same time, we recognize the value of flexibility and support a work environment that includes limited remote work when business needs allow.
Due to the nature of gaming system operations, work hours include early mornings, evenings, weekends, holidays, and nights.
DUTIES AND RESPONSIBILITIES Vendor & System Oversight - Leads oversight of Gaming System Vendors and ensures effective collaboration regarding system operations, changes, and enhancements.
- Oversees acceptance testing and change management for the lottery gaming system, retailer terminals, iLottery, Second Chance Platform, ICS, and other related systems.
- Ensures all testing activities meet or exceed CLC, industry, and regulatory standards resulting in error free software releases. These activities include but are not limited to; including test plan development, execution, documentation, issue remediation, trend analysis, change order management, and ticketing system management.
- Prepares reports related to vendor failover testing, capability assessments, contractual compliance, and overall vendor performance.
Quality Assurance & Documentation - Develops or contributes to specifications, release notes, trackers, and other documentation supporting lottery gaming system planning and operations.
- Trains staff on the operation of the lottery gaming system, retailer network, ICS, and other systems, including proper documentation practices.
- Creates and delivers presentations to internal teams and external vendors as needed.
Supervision & Internal Collaboration - Performs supervisory functions for assigned staff, including ICS team members, Project Manager, and QA staff, such as performance evaluations, feedback, and corrective action where appropriate.
- Serves as a liaison to CLC's regulatory agency, the Multistate Lottery Association, and other external entities as directed, including preparing documentation for oversight submissions.
- Gathers, prepares, and processes information required by other departments across the organization.
Project & Administrative Responsibilities - Manages assigned projects related to gaming system operations and other initiatives as directed.
- Completes administrative duties required for operational support.
QUALIFICATIONS Education: Bachelor's degree in a related field, or an equivalent combination of education and experience (minimum three years), preferably within the Lottery or Gaming industry.
Experience: Minimum of one year of supervisory or project lead experience, including responsibility for assigning work, monitoring performance, and providing feedback, continuous training and corrective action.
Prior lottery experience is highly desirable.
KNOWLEDGE, SKILLS AND ABILITIES The successful candidate will demonstrate:
Technical Skills - Strong proficiency with the Microsoft Office Suite.
- Experience with lottery systems, ticketing systems, software testing, and other gaming-related systems.
- Hands-on User Acceptance Testing (UAT) experience required.
- Knowledge of software development processes and Change Order Management, including the lifecycle from issue identification through resolution.
Communication & Professional Skills - Excellent verbal and written communication skills. Ability to work cooperatively with various departments and individual stakeholders and work to support them.
- High attention to detail and strong documentation practices.
Interested candidates must submit a CLC application, along with a cover letter and resume via our website: https://www.ctlottery.com/Careers. Only those CLC applications received by October 11, 2026, close of business will be considered.
Offer of employment is subject to Department of Consumer Protection licensing requirements and in accordance with re-employment and SEBAC rules.
ADDITIONAL INFORMATION This job description is not intended to be an all-inclusive list of duties, functions, or responsibilities. An incumbent in this position may be assigned additional related duties as necessary to support the Corporation's business objectives.
All management positions with the Connecticut Lottery Corporation are at will.
