Manager

Lookout Society

$80K *
Education, Government & Non-Profit
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Degree or Diploma in Social Service or Health field; clinical designation is a plus.
  • 5 years of experience with health-specific programming (mental health, harm reduction, trauma-informed practices).
  • 5 years of experience in the community social service sector.
  • 3 years of supervisory experience in a unionized environment.
  • Experience with scheduling, payroll, and budgeting is an asset.
  • Knowledge of income assistance, housing resources, and program budget management.
  • OFA 1 First Aid Certificate and Criminal Record Clearance - Vulnerable Sector.

Responsibilities

  • Oversee daily operations of SafePoint site and ensure quality service delivery.
  • Manage personnel processes including hiring, training, discipline, and appraisals.
  • Control program finances and maintain accurate reports on services and statistics.
  • Provide some direct services to clientele and oversee medication and comfort programs.
  • Liaise with the community and service agencies to foster collaborative relationships.
  • Ensure compliance with health and safety regulations and contribute to the program's safety culture.
  • Remain attentive and alert during work hours, complying with organizational safety requirements.

Benefits

  • Full-time temporary position with a benefits and pension plan.
  • Convenient location, just a 5-minute walk from Gateway Skytrain Station.
  • Engagement in meaningful community service with disenfranchised populations.
Full Job Description
Employment Status

Full Time Temporary Until Incumbent Return

Location

SafePoint
5 minute walk from Gateway Skytrain Station

Days and Hours of work

The schedule for this position is an average Monday through Friday 40 hour work week with an occasional requirement to work additional hours in order to meet deadlines.

Salary

$38.59 per hour

Job Summary

The Manager is responsible for the oversight of SafePoint, ensuring all clientele receive the pertinent service. Salary will be negotiated depending on experience and qualifications, and includes a benefits and pension plan. Use of a vehicle is required to travel between sites. Manager is responsible for complying with and contributing to all aspects of health and safety program.

Job Duties

Key duties and responsibilities include overseeing the daily operation of the site, including the directing and oversight of the programs, ensuring all clientele receive the pertinent service; that the goals and philosophy of the Society and programs are met, maintaining a minimal barrier, open door service to adult men and women who are disenfranchised from other services. Is responsible for personnel management including hiring, training, discipline and appraisals. Is also responsible for payroll and will support personnel in their work performance. Will manage and control the finances of the programs, maintain and report out on statistics and services, ensuring all regulations including health & safety are met. The position will provide some direct service to clientele, oversee a medication and comfort program. The Manager will liaise with the neighbourhood and the service community and deal with the public, other service agencies and professionals. Responsible for complying with and contributing to all aspects of health and safety program. Employees are expected to remain alert and attentive during working hours. Sleeping during shifts is not permitted.

This role requires the ability to maintain a clean-shaven area where a respirator seal contacts the face and to successfully complete annual fit testing for a half-mask respirator, in alignment with WorkSafeBC and organizational safety requirements.

Qualifications & Competence
• Degree or Diploma in the Social Service of Health field or a combination of education and experience. Education with a clinical designation is an asset.
• Five (5) years' experience working with health specific programming such as mental health, harm reduction, or trauma informed practices. Experience working in a clinical setting is an asset.
• Five (5) years' experience working in the community social service sector
• A minimum of three (3) years of supervisory experience in a unionized environment
• Experience with scheduling, payroll, scheduling, budgeting and human resources an asset
• Demonstrated knowledge of income assistance, affordable housing and health and trauma resources as well as managing program budgets and delivering reports.
• Strong collaborative approach to delivering and developing programs and services
• Proven ability to lead and work with a staff team in a unionized environment
• Strong time management skills with the ability to manage multiple priorities
• Proven communication and conflict resolution skills
• Strong reporting, organization and computer skills
• OFA 1 First Aid Certificate
• Criminal Record Clearance - Vulnerable Sector
• Non Violent Crisis Intervention an asset

Closing Date

Applications will be accepted until July 3, 2026 at 5:00 pm

Internal applicants must apply through "Career Opportunities" on SAP External applicants will be reviewed after Internal.

ALL QUALIFIED APPLICANTS WELCOME TO APPLY. THOSE SHORT-LISTED WILL BE CONTACTED.

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