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WearesearchingforthebesttalentforanManager, LearningStrategy to be locatedin Pittsburgh, PA; Raleigh, NC;Charlotte, NC;Orlando, FL; Phoenix, AZ; Horsham, PA;orDallas, TX.

Purpose:

This roleis responsible fortranslating and executingPatient Service Centers (PSC) learning strategy into scalable curricula, content, and learning experiences across onboarding, ongoing enablement, and upskilling.Reporting to the Associate Director, Learning Strategy, this role ensures learning programs, curricula, and content are planned, prioritized,maintained, and executed in alignment with defined strategy, business priorities, and operational needs. This position serves as the bridge between strategy and execution, owning learning intake, prioritization, curriculum planning, and content lifecycle management, while leading a team of Instructional Designers and an LMS Administrator to deliver high-quality, effective learning solutions.

Strategic Execution, Intake & Curriculum Management:

 Translate learning architecture and content strategy into structured curricula, course maps, and executable learning plans, including role-based learning journeys across onboarding, core training, and upskilling
 Build and manage learning roadmaps, schedules, and training plans, ensuring alignment to business priorities
 Own and manage the learning intake process, pipeline, and backlog, prioritizing work based on business impact, urgency, and resource capacity
 Identify training gaps using performance data, stakeholder input, and learner feedback, and recommend aligned solutions
 Ensure learning solutions are consistent, scalable, and aligned to defined strategy

Content Lifecycle, Execution & Delivery Alignment:

 Own content review cycles, updates, and maintenance across all PSC learning materials
 Partner with SMEs and stakeholders to ensure content accuracy, relevance, and alignment to current processes, keeping materials current with business changes
 Support governance processes (versioning, approvals, documentation) in alignment with defined standards
 Partner with PSC Operations and the Learning Experience & Onboarding Manager to align curriculum, communications, and delivery
 Coordinate training readiness, scheduling, and execution alignment, ensuring delivery teams have the materials and visibility needed

Reporting, Continuous Improvement & Operational Enablement:

 Own learning reporting across programs, including completion, effectiveness, and operational insights
 Use metrics, surveys, and feedback to evaluate effectiveness and identify trends, gaps, and opportunities
 Partner with leadership and operations to continuously refine learning priorities and solutions
 Oversee planning, tracking, and execution to ensure alignment, visibility, and operational readiness
 Drive improvements in learning engagement, efficiency, and scalability through optimized processes, tools, and AI-enabled capabilities

People Leadership & Team Oversight:

Builda high-performing team aligned to PSC learning goals and business needs
 Set clear priorities, expectations, and workload distribution
 Provide direction on timelines, deliverables, and execution standards
 Foster strong collaboration, accountability, and quality across outputs

Other:

• Other responsibilities asrequired

• Up to 20% travel may be required.

Required Qualifications:

• Bachelors degree in a related field

• A minimum of 6years of experience in learning design, curriculum development, or learning program management

• A minimum of3years of people leadership experience

• Well versed in MS Office Products (Teams, SharePoint, MS Word, PPT, Excel, etc.)

• Strongexpertisein ADDIE instructional designmethodology

• Strong ability to translate business needs into structured learningsolutions

• Experiencewith LMS platforms and learning technologies

• Strong stakeholder management and collaboration skills

• Experience working in fast-paced, operational environments

Preferred Qualifications:

• Experience in pharmaceuticals, life sciences, healthcare, or regulated environments

• Experience supporting contact center or frontline operational roles

• ExperienceleveragingAI tools to enhance learning processes or efficiency

• Experience supporting large-scale training programs or transformations

• Demonstrated success building high-performing teams and developing leadership capability at scale.

• Experience with LMS platformsalong withlearning development and design tools,including:Articulate Rise,Adobe Captivate,Figma,Adobe Creative Cloud