The
Manager, Learning Innovation & Enablement leads the strategy, design, and execution of a modern, scalable training ecosystem that drives product adoption, customer success, and measurable business outcomes.
This role leads the evolution of customer education by combining learning strategy, technology, AI, and people leadership to create innovative and scalable training experiences for customers. The Manager, Learning Innovation & Enablement will partner closely with leadership to define and execute the customer learning strategy, lead a team of learning professionals, drive adoption of modern enablement approaches, and identify new ways to leverage technology and AI to meet customers where they are. This individual will play a key role in transforming traditional training programs into engaging, scalable learning solutions that improve customer education and enable long-term growth.
Sponsorship, in any form, is not available for this position.Location: Remote, US
Why you want to work on this team: - Lead the transformation of customer education by introducing AI-powered learning experiences and innovative digital training solutions.
- Play a key role in helping customers maximize the value of Availity products while directly influencing adoption, retention, and customer success outcomes.
- Collaborate with cross-functional leaders across Product, Engineering, Sales, Marketing, and Customer Success to shape the future customer experience.
- Join a team that values creativity, continuous improvement, and learning innovation while providing opportunities to make a measurable business impact.
To be qualified for this position you: - Have 7+ years of experience in training, learning and development, enablement, or customer education programs.
- Bring experience designing and scaling training initiatives within technology-driven organizations.
- Have demonstrated success leading teams and driving cross-functional programs from strategy through execution.
- Possess strong analytical skills with the ability to use data and KPIs to measure program effectiveness and drive continuous improvement.
- Understand adult learning principles and how to design engaging learning experiences for diverse audiences.
- Have experience developing digital, virtual, and blended learning solutions that support a variety of customer needs.
- Demonstrate exceptional communication, collaboration, and stakeholder management skills.
- Are highly organized and capable of balancing strategic initiatives with operational execution.
You will set yourself apart with: - Experience leveraging AI and emerging technologies to create personalized learning experiences and improve training effectiveness.
- Knowledge of healthcare, healthcare technology, or other highly regulated industries.
- Experience with learning management systems (LMS), learning experience platforms (LXP), digital adoption platforms, or similar learning technologies.
- Familiarity with customer journey mapping and designing training experiences that align with key adoption and success milestones.
You will be: - Defining and executing a forward-looking training strategy aligned with product adoption, customer success, and business growth objectives.
- Designing and evolving a scalable learning ecosystem that leverages AI-enabled personalization, digital-first learning, and emerging technologies.
- Leading the development of modular, reusable, and role-based training content that remains aligned with evolving product capabilities.
- Driving adoption of AI-powered learning solutions, including personalized learning paths, content recommendations, and workflow automation.
- Standardizing and optimizing training delivery across virtual, on-demand, blended, and instructor-led formats.
- Monitoring program performance through key metrics such as adoption rates, onboarding speed, customer success outcomes, support reduction, and ROI.
- Partnering with Product, Engineering, Customer Success, Sales, and Marketing teams to embed training into customer journeys and product experiences.
- Leading, coaching, and developing a high-performing learning team while fostering a culture of innovation, accountability, and continuous improvement.
Availity culture and benefits: - Availity is a certified "Great Place to Work"! Culture is important to us and there are many ways for you to make your mark here!
- We have several Diversity & Inclusion teams, a Young Professionals Group, a She Can Code IT group for women in tech, and various ways to engage with fellow Availity associates.
- Availity is a culture of continuous learning. We have many resources and experts in our tech stack and in our industry that can help get you there too!
- Don't feel like wearing business attire? Cool, you can wear jeans - we are a casual place.
- We offer a competitive salary, bonus structure, generous HSA company contribution, healthcare, vision, dental benefits and a 401k match program that you can take advantage of on day one!
- We offer unlimited PTO for salaried associates + 9 paid holidays. Hourly associates start at 19 days of PTO and go up from there with all the same holiday benefits.
- Interested in wellness? We allow our associates to reimburse up to $250/year for gym memberships, participation in racing events, weight management programs, etc.
- Interested in furthering your education? We offer education reimbursement!
- Availity offers Paid Parental Leave for both moms and dads, both birth parents and adoptive parents.
- Want to work for an organization that gives back to the community? You're at the right place! Availity partners with various organizations, both locally and nationally, to raise awareness, funds and morale as our staff members volunteer their time and funds to engage the organizations campaign.
Next steps: After you apply, you will receive text/email messages thanking you for applying and then you will continue to receive more text/email messages alerting you as to where you are in the recruitment process.
Interview process: - Recruiter Recorded Video Pre-Screen
- Hiring Manager Video Interview
- Final Interview with Chief Customer Officer
Video Camera Usage:Availity fosters a collaborative and open culture where communication and engagement are central to our success. As a remote first company, we are also camera-first and provide all associates with camera/video capability to simulate the office environment. If you are not able to use your camera for all virtual meetings, you should not apply for this role.
Having cameras on helps create a more connected, interactive, and productive environment, allowing teams to communicate more effectively and build stronger working relationships. The usage of cameras also enhances security and protects sensitive company information. Video participation is required to ensure that only authorized personnel are present in meetings and to prevent unauthorized access, data breaches, preventing social engineering, or the sharing of confidential information with non-participants.
