Walgreens

Manager, Learning & Development

Walgreens$90K — $120K *
Healthcare
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree with 2 years in Learning & Development or HR Talent Development, or 5 years' experience with a high school diploma
  • Proven ability to diagnose and resolve complex issues effectively
  • Experience collaborating with resources to meet departmental goals within budget
  • Strong grasp of adult learning principles and methodologies
  • Project management experience in delivering successful outcomes
  • At least 1 year of leadership experience in various capacities
  • Willingness to travel up to 10% of the time for business duties

Responsibilities

  • Manage delivery of large-scale learning programs across a matrix organization
  • Implement both internally and externally delivered learning programs
  • Oversee learning deliverables and priorities for specific business areas
  • Collaborate on annual delivery planning, including budgeting and metrics
  • Facilitate logistics and communication for learning programs
  • Serve as a subject matter expert, resolving escalated delivery issues
  • Assess needs with senior management and propose innovative solutions
  • Communicate project status and risks to stakeholders throughout the program
  • Develop ongoing support and maintain content in collaboration with partners
  • Act as a master facilitator to train field trainers and leaders
  • Establish and adhere to the program budget while managing resources
  • Guide and coach team members for competency and knowledge expansion

Benefits

  • Development opportunities for team members
  • Collaboration with cross-functional leaders
  • Access to industry-standard training methodologies
  • Mentorship and hands-on coaching
  • Engagement with a high-impact Learning & Development team
Full Job Description
Job Description

Job Summary

As a key leader within the Learning and Development team, this role is responsible for driving high-impact learning initiatives that deliver measurable business results - on time and within budget. You will lead the full lifecycle of learning solutions, from identifying business needs and diagnosing performance gaps to designing and implementing effective training interventions.
In close partnership with business leaders, HR, and cross-functional teams, you will ensure learning strategies are aligned with organizational priorities and support workforce performance at scale. This role also leads and develops a team of learning professionals, providing coaching, performance management, and day-to-day guidance to drive engagement and results.

Success in this role requires a strong balance of strategic thinking and operational execution. You will prioritize initiatives, allocate resources effectively, and continuously improve processes to enhance team productivity and ensure the business gets the most value from learning investments.

Job Responsibilities
  • Works across matrix organization to manage the delivery of multiple, large-scale learning and development programs.
  • Manages and implements both internally delivered and vendor managed programs.
  • Oversees the learning portfolio of deliverables and priorities for assigned business area (e.g. Development or Delivery portfolios; Support Office or Field portfolios)
  • Collaborates across HR and throughout the business on the development of yearly delivery plan, including budgetary needs and metrics, for assigned projects and programs.
  • Facilitates program related logistics and communications.
  • Serves as a subject matter expert of assigned learning curricula; acts as program delivery expert, manages and resolves escalated issues related to program design and delivery.
  • Proactively works with senior management to assess needs and identify project/program issues. Delivers innovative solutions involving substantial latitude (judgment/decision making skills) in course of action.
  • Communicates learning portfolio and project status to key stakeholders across the business throughout the duration of the program and post implementation to make certain all impacted stakeholders have an understanding of issues, risks, mitigation plans, activities and results.
  • Develops and implements ongoing support and content maintenance model. Collaborates with business owners and vendor partners to ensure that updates to program design and content are timely.
  • Acts as master facilitator for assigned programs, enabling field trainers and leaders as teachers to deliver high-quality instruction.
  • Establishes portfolio budget and ensures budget is adhered to, based upon program requirements.
  • Provides guidance and coaching to team members and other professionals within the Learning & Development team to support development and expand knowledge base and competency of team members. Provides direction and mentoring on a day-to-day basis.


External Basic Qualifications

  • Bachelor's degree and at least 2 years' experience in Learning & Development, Talent Management, or HR Talent Development, OR high school/GED and at least 5 years' experience in Learning, Talent Management, or HR talent development.
  • Experience in diagnosing, isolating, and resolving complex issues and recommending and implementing procedures to resolve problems.
  • Experience collaborating with internal and external resources to develop strategies that meet department goals within budget and established timelines.
  • Knowledge of adult learning principles and methodologies.
  • Experience with project management (for example: planning, organizing, and managing resources to bring about the successful completion of specific project goals and objectives).
  • At least 1 year of direct leadership, indirect leadership and/or cross-functional team leadership.
  • Willing to travel up to 10% of the time for business purposes (within state and out of state).


Preferred Qualifications

  • Bachelor's degree in a related field such as human resources or learning and development.
  • Master's degree/MBA.
  • Experience in health care or retail learning and development.
  • Experience in learning and development for organizations with a Center of Excellence - HR Shared Services model.
  • Experience in learning and development for organizations with sales in excess of $1 billion or with a learning consulting firm.
  • At least 1 year of experience planning, developing, and managing program budgets.
  • Experience creating experience-minded learning and development design.
  • Experience in effectively managing and adapting to change.

About Walgreens

Walgreens is the nation's largest drugstore chain with fiscal 2010 sales of $67 billion. The company operates 7,689 drugstores in all 50 states, the District of Columbia and Puerto Rico. Each day, Walgreens provides nearly 6 million customers the most convenient, multichannel access to consumer goods and services and trusted, cost-effective pharmacy, health and wellness services, and advice in communities across America. Walgreens scope of pharmacy services includes retail, specialty, infusion, medical facility, and mail service, along with respiratory services. These services improve health outcomes and lower costs for payers including employers, managed care organizations, health systems, pharmacy benefit managers, and the public sector. Take Care Health Systems is a Walgreens subsidiary that is the largest and most comprehensive manager of worksite health centers and in-store convenient care clinics, with more than 700 locations throughout the country.

Walgreens Careers

Joining Walgreens means becoming part of a team dedicated to inspiring health and well-being across America. As a cornerstone of the community, Walgreens offers unparalleled job opportunities in the retail and healthcare sectors, making it an ideal place for professional growth and innovation. Work You’ll Do At Walgreens, every position contributes to our mission of delivering premier health solutions while ensuring a diverse and inclusive workplace that fosters growth. Our team members are at the forefront of transforming customer experiences through dedication and expertise. Lead with Innovation and Leadership Embrace the opportunity to lead at Walgreens, where we combine industry expertise with a culture of innovation. Our leadership is committed to nurturing a professional environment where ideas thrive and leadership skills are honed through comprehensive diversity training and leadership development programs. Engage in Meaningful Work Join a team that values hard work and creativity, where your skills will be enhanced through challenging projects and collaborative team efforts. Walgreens is not just about filling prescriptions—it's about offering solutions that promote healthier communities. Explore Career Opportunities Whether you're looking for an entry-level position or a more advanced professional role, Walgreens offers a range of career paths in dynamic business areas. From in-store roles to corporate support, our job opportunities are designed to fit a variety of skills and interests. Internship and Employment Benefits Start your career with a Walgreens internship and gain hands-on experience that paves the way for future employment. Our interns work on real projects that matter, gaining skills that are crucial for future success. Full-time team members enjoy a wealth of benefits, including comprehensive health coverage, retirement plans, and exclusive employee discounts. Invest in Your Career Growth Walgreens is committed to the career development of our employees. We provide resources and training that encourage continuous learning and career advancement. With support for certifications and networking opportunities, team members can expand their professional horizons and achieve their career goals. Stay Connected Join Our Team Discover the diverse range of hiring opportunities at Walgreens by exploring open positions that match your skills and interests. We are looking for passionate, curious, and solution-driven team players ready to make a significant impact. Keep Up to Date Stay informed with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work at Walgreens. Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding opportunities that await at Walgreens. At Walgreens, we are excited to see where your ambition takes you. Join us and be part of a team that is dedicated to shaping the future of health and wellness for everyone.
Learn more about Walgreens
Size
202,000 employees
Market Cap
$32.8 billion
Industry
Net Income
-$696 million
Founded
1901
5 Year Trend
+2.3%
Revenue
$141.5 billion
NASDAQ

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